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Kevin Savoy wrote:> Anyone have a working solution for this? I played with the demo that > came with QueueMetrics to see how they were doing it and it was > working for a bit but now somehow every night it stopped. Perl and > Tail are still running on the server but the information is not > dumping to the MySQL database. I don?t get any error messages anywhere > telling me why it stops. As far as tail and perl are concerned > everything is fine. > > We will be using this for a call center and need more reliability. > Anyone got one working? >Kevin, We are using QueueMetrics to provide reporting for our inbound call center activities. On a heavy day we're handling 13,000+ calls spread across roughly 6 to 10 queues. Due to some of the specifics or our setup, we are using a custom program to load queue_log data into MySQL. There may be a little tweaking involved to get things up and running (it's rare to find a product that is a *perfect* fit for your business), but once you're there I think you'd be happy with QueueMetrics. The developers are very responsive to feedback and our floor managers are extremely pleased with the reporting. Matthew Roth InterMedia Marketing Solutions Software Engineer and Systems Developer
Hello Kevin, this is often a problem with MySQL disconnecting the client; we have an updated version of the uploader script and we have released it a few days ago - see http://queuemetrics.loway.it/download.jsp I know the website is not very good at showing news, so we aplogize for the inconvenience. We have a support service that will be happy to anser questions about problems or bugs for both the free and the commercial version of QueueMetrics. I am sorry for the inconvenience, l. On Fri, 05 May 2006 15:57:06 +0200, Kevin Savoy <ksavoy@novo1.com> wrote:> Anyone have a working solution for this? I played with the demo that came > with QueueMetrics to see how they were doing it and it was working for a > bit > but now somehow every night it stopped. Perl and Tail are still running > on > the server but the information is not dumping to the MySQL database. I > don't > get any error messages anywhere telling me why it stops. As far as tail > and > perl are concerned everything is fine. > > We will be using this for a call center and need more reliability. Anyone > got one working? > > > Thanks > > > _____________________ > > > Kevin Savoy > > Business Unit Telecom Analyst > > 2218 4th Ave W > > Williston, ND 58801 > > Ph: 701-774-4023 > > Fax: 701-774-2901 > > <http://www.novo1.com> http://www.novo1.com > > Novo 1 is a service mark of Novo 1, Inc > >-- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it
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