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Kevin Savoy wrote:> Can anyone recommend a phone to use in an inbound call center > environment that has an auto answer feature? We don?t want the agents > having to acknowledge the call. The call should just activate on the > headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. > None of these support it. >My Polycom phones support auto-answer. This link should get you started. http://www.voip-info.org/wiki-Polycom+auto-answer+config Mike
Kevin Savoy wrote:> > Can anyone recommend a phone to use in an inbound call center > environment that has an auto answer feature? We don?t want the agents > having to acknowledge the call. The call should just activate on the > headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. > None of these support it. > > Thanks >May be I am not understanding... Why not use agentlogin and have the agents always logged in with MOH... they get a beep and they are connected.. Change ackcall=no in agents.conf Then you don't need auto-answer
Philippe Lindheimer
2006-May-05 16:28 UTC
[Asterisk-Users] Call Center Phone with Auto Answer
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Does the phone ring, just not auto-answer? Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 10:17 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Firstly the auto-answer on both the 301 and 501 phone is set to on, but it doesn't seem to have an effect. I'll have to look into this _ALERT_INFO variable. Not much experience with it here. Could you give me a dial plan example that would work? Here is what we have now. exten=>3472,1,Answer() exten=>3472,2,Wait(1) exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded) exten=>3472,4,SetCallerID(ICS) exten=>3472,5,Queue(ICS) What can I add to this to make the phone auto-answer? Thanks _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Philippe Lindheimer Sent: Friday, May 05, 2006 6:29 PM To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer I don't see any reason you can't use a polycom. You should be able to solve your problem multiple ways. You can simply put the default ring on the Polycom to autoanswer if that is the sole purpose, give it a second extension to be used in the queue that is programmed to autoanswer, as a couple of examples, or design your dialplan such that the appropriate _ALERT_INFO variable is set where the queue is concerned. p From: "Kevin Savoy" <ksavoy@novo1.com> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" <asterisk-users@lists.digium.com> Date: Fri, 5 May 2006 15:31:41 -0500 Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer The problem with what is in wiki is that these calls are being sent to a queue. There is no way to have the queue dial the preceding digit that I can think of that would trigger this. In the example shown he has an 8 dialed before the extension. How would I get Asterisk to dial an 8 before sending the call to the logged in agent in the queue? Thanks -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Clark Sent: Friday, May 05, 2006 2:55 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer Kevin Savoy wrote: > Can anyone recommend a phone to use in an inbound call center > environment that has an auto answer feature? We don't want the agents > having to acknowledge the call. The call should just activate on the > headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. > None of these support it. > My Polycom phones support auto-answer. This link should get you started. http://www.voip-info.org/wiki-Polycom+auto-answer+config Mike _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _____ Get amazing travel prices for air and hotel in one click on Yahoo! FareChase <http://farechase.yahoo.com/;_ylc=X3oDMTFpMnJnZ3IxBF9TAzk3NDA3NTg5BHNlYw NtYWlsLXRhZ2xpbmVzBHNsawNmYXJlY2hhc2UtMDQyNzA2%0d%0a> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060508/ba3873a7/attachment.htm
Why not just use AgentLogin and let them listen to music until a call comes in? Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 11:27 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Correct. We have to hit the "answer" button. In a call center environment such as ours we don't want to give the agents the option of not answering the call when they are logged in. _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 10:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Does the phone ring, just not auto-answer? Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 10:17 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Firstly the auto-answer on both the 301 and 501 phone is set to on, but it doesn't seem to have an effect. I'll have to look into this _ALERT_INFO variable. Not much experience with it here. Could you give me a dial plan example that would work? Here is what we have now. exten=>3472,1,Answer() exten=>3472,2,Wait(1) exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded) exten=>3472,4,SetCallerID(ICS) exten=>3472,5,Queue(ICS) What can I add to this to make the phone auto-answer? Thanks _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Philippe Lindheimer Sent: Friday, May 05, 2006 6:29 PM To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer I don't see any reason you can't use a polycom. You should be able to solve your problem multiple ways. You can simply put the default ring on the Polycom to autoanswer if that is the sole purpose, give it a second extension to be used in the queue that is programmed to autoanswer, as a couple of examples, or design your dialplan such that the appropriate _ALERT_INFO variable is set where the queue is concerned. p From: "Kevin Savoy" <ksavoy@novo1.com> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" <asterisk-users@lists.digium.com> Date: Fri, 5 May 2006 15:31:41 -0500 Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer The problem with what is in wiki is that these calls are being sent to a queue. There is no way to have the queue dial the preceding digit that I can think of that would trigger this. In the example shown he has an 8 dialed before the extension. How would I get Asterisk to dial an 8 before sending the call to the logged in agent in the queue? Thanks -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Clark Sent: Friday, May 05, 2006 2:55 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer Kevin Savoy wrote: > Can anyone recommend a phone to use in an inbound call center > environment that has an auto answer feature? We don't want the agents > having to acknowledge the call. The call should just activate on the > headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. > None of these support it. > My Polycom phones support auto-answer. This link should get you started. http://www.voip-info.org/wiki-Polycom+auto-answer+config Mike _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _____ Get amazing travel prices for air and hotel in one click on Yahoo! FareChase <http://farechase.yahoo.com/;_ylc=X3oDMTFpMnJnZ3IxBF9TAzk3NDA3NTg5BHNlYw NtYWlsLXRhZ2xpbmVzBHNsawNmYXJlY2hhc2UtMDQyNzA2%0d%0a> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060508/1f28b5a6/attachment.htm
That is correct. Just use IAX trunking and speex. You will be fine. Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 12:12 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Because we will have many of these phones in remote locations and we don't want to be chewing up bandwidth with agents not on calls. Am I making the right assumption here that phones that are idle will not be taking up bandwidth where ones with MOH playing would be? _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 10:40 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Why not just use AgentLogin and let them listen to music until a call comes in? Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 11:27 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Correct. We have to hit the "answer" button. In a call center environment such as ours we don't want to give the agents the option of not answering the call when they are logged in. _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 10:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Does the phone ring, just not auto-answer? Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 10:17 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Firstly the auto-answer on both the 301 and 501 phone is set to on, but it doesn't seem to have an effect. I'll have to look into this _ALERT_INFO variable. Not much experience with it here. Could you give me a dial plan example that would work? Here is what we have now. exten=>3472,1,Answer() exten=>3472,2,Wait(1) exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded) exten=>3472,4,SetCallerID(ICS) exten=>3472,5,Queue(ICS) What can I add to this to make the phone auto-answer? Thanks _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Philippe Lindheimer Sent: Friday, May 05, 2006 6:29 PM To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer I don't see any reason you can't use a polycom. You should be able to solve your problem multiple ways. You can simply put the default ring on the Polycom to autoanswer if that is the sole purpose, give it a second extension to be used in the queue that is programmed to autoanswer, as a couple of examples, or design your dialplan such that the appropriate _ALERT_INFO variable is set where the queue is concerned. p From: "Kevin Savoy" <ksavoy@novo1.com> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" <asterisk-users@lists.digium.com> Date: Fri, 5 May 2006 15:31:41 -0500 Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer The problem with what is in wiki is that these calls are being sent to a queue. There is no way to have the queue dial the preceding digit that I can think of that would trigger this. In the example shown he has an 8 dialed before the extension. How would I get Asterisk to dial an 8 before sending the call to the logged in agent in the queue? Thanks -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Clark Sent: Friday, May 05, 2006 2:55 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer Kevin Savoy wrote: > Can anyone recommend a phone to use in an inbound call center > environment that has an auto answer feature? We don't want the agents > having to acknowledge the call. The call should just activate on the > headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. > None of these support it. > My Polycom phones support auto-answer. This link should get you started. http://www.voip-info.org/wiki-Polycom+auto-answer+config Mike _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _____ Get amazing travel prices for air and hotel in one click on Yahoo! FareChase <http://farechase.yahoo.com/;_ylc=X3oDMTFpMnJnZ3IxBF9TAzk3NDA3NTg5BHNlYw NtYWlsLXRhZ2xpbmVzBHNsawNmYXJlY2hhc2UtMDQyNzA2%0d%0a> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060508/34f72e8d/attachment.htm
Not sure if it is possible or not but you could record the company names, use cepstral, or festival. The part I am unsure of is whether you can use a variable in the announce= field in queues.conf. Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 2:25 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Ok I can get this to work now the next problem is since the agent stays "off-hook" when a call is presented to them there is no indication of what call this is. Being an inbound call center we have 100's of clients. 1,000's of toll frees and DNIS. We use the Asterisk callerID function to assign a name to each call so that when the call is presented to the agent it displays which company the call is for. With AgentLogin all the agent gets is the number they dialed to log in. No idea which client this call is for. Any ideas there? _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 11:23 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer That is correct. Just use IAX trunking and speex. You will be fine. Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 12:12 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Because we will have many of these phones in remote locations and we don't want to be chewing up bandwidth with agents not on calls. Am I making the right assumption here that phones that are idle will not be taking up bandwidth where ones with MOH playing would be? _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 10:40 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Why not just use AgentLogin and let them listen to music until a call comes in? Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 11:27 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Correct. We have to hit the "answer" button. In a call center environment such as ours we don't want to give the agents the option of not answering the call when they are logged in. _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Steve Totaro Sent: Monday, May 08, 2006 10:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Does the phone ring, just not auto-answer? Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Monday, May 08, 2006 10:17 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Firstly the auto-answer on both the 301 and 501 phone is set to on, but it doesn't seem to have an effect. I'll have to look into this _ALERT_INFO variable. Not much experience with it here. Could you give me a dial plan example that would work? Here is what we have now. exten=>3472,1,Answer() exten=>3472,2,Wait(1) exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded) exten=>3472,4,SetCallerID(ICS) exten=>3472,5,Queue(ICS) What can I add to this to make the phone auto-answer? Thanks _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Philippe Lindheimer Sent: Friday, May 05, 2006 6:29 PM To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer I don't see any reason you can't use a polycom. You should be able to solve your problem multiple ways. You can simply put the default ring on the Polycom to autoanswer if that is the sole purpose, give it a second extension to be used in the queue that is programmed to autoanswer, as a couple of examples, or design your dialplan such that the appropriate _ALERT_INFO variable is set where the queue is concerned. p From: "Kevin Savoy" <ksavoy@novo1.com> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" <asterisk-users@lists.digium.com> Date: Fri, 5 May 2006 15:31:41 -0500 Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer The problem with what is in wiki is that these calls are being sent to a queue. There is no way to have the queue dial the preceding digit that I can think of that would trigger this. In the example shown he has an 8 dialed before the extension. How would I get Asterisk to dial an 8 before sending the call to the logged in agent in the queue? Thanks -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Clark Sent: Friday, May 05, 2006 2:55 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer Kevin Savoy wrote: > Can anyone recommend a phone to use in an inbound call center > environment that has an auto answer feature? We don't want the agents > having to acknowledge the call. The call should just activate on the > headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. > None of these support it. > My Polycom phones support auto-answer. This link should get you started. http://www.voip-info.org/wiki-Polycom+auto-answer+config Mike _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _____ Get amazing travel prices for air and hotel in one click on Yahoo! FareChase <http://farechase.yahoo.com/;_ylc=X3oDMTFpMnJnZ3IxBF9TAzk3NDA3NTg5BHNlYw NtYWlsLXRhZ2xpbmVzBHNsawNmYXJlY2hhc2UtMDQyNzA2%0d%0a> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060508/05069dcc/attachment.htm
Use an activex screenpop. Thanks, Steve Totaro> -----Original Message----- > From: Kevin Savoy [mailto:ksavoy@novo1.com] > Sent: Monday, May 08, 2006 3:32 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer > > This may be the way to go but not the best. Our agents frankly aren'tthe> brightest people and I can see them forgetting it as soon as it issaid to> them, or they are not paying attention and missing the announcementbut it> is something to look into. Thanks > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of TimeBandit> Sent: Monday, May 08, 2006 2:23 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer > > > Ok I can get this to work now the next problem is since the agentstays> > "off-hook" when a call is presented to them there is no indicationof> what > > call this is. Being an inbound call center we have 100's of clients. > 1,000's > > of toll frees and DNIS. We use the Asterisk callerID function toassign> a > > name to each call so that when the call is presented to the agent it > > displays which company the call is for. With AgentLogin all theagent> gets > > is the number they dialed to log in. No idea which client this callis> for. > > Any ideas there? > When you send the caller to the queue, you can pass the name of the > audio file to be played as the announcement to the agent when he gets > the call. Maybe you could use that and pre-record the name of the > customer, passing that audio file > > something like "exten => > 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)" > > maybe you could also use festival > > hth > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Like i said, an activex screenpop. You could even pop them directly to the customer's account. Thanks, Steve Totaro _____ From: Kevin Savoy [mailto:ksavoy@novo1.com] Sent: Tuesday, May 09, 2006 9:08 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer I see two problems with doing it this way. One the agent is not paying attention and misses the announcement. Two we have some queues that can have as many 800+ toll free numbers pointed at the same queue. The agents need to be able to know which of the toll free numbers was dialed. We do that in our current system by putting the last four digits of the toll free on the phone display. With the below scenario it will not only have to have a variable as to which account but also say out the digits of the last four but only on certain accounts. That is possible I realize but messy. I need a combination of the two scenarios. AgentCallBackLogin so that I can have a phone display but AgentLogin so that there is no Call Back and just presents the call. Unless I can come up with something I'm guessing we are going to have to write some kind of program that can do this instead. Anyone have anything else to add? Thanks _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Junaid Uppal Sent: Tuesday, May 09, 2006 2:57 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer Hi Steve , I was actually looking forward for the same thing , do y ou have something like this , as an example? regards Junaid Uppal On 5/9/06, Steve Totaro <stotaro@asteriskhelpdesk.com> wrote: Use an activex screenpop. Thanks, Steve Totaro> -----Original Message----- > From: Kevin Savoy [mailto:ksavoy@novo1.com] > Sent: Monday, May 08, 2006 3:32 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer > > This may be the way to go but not the best. Our agents frankly aren'tthe> brightest people and I can see them forgetting it as soon as it issaid to> them, or they are not paying attention and missing the announcementbut it> is something to look into. Thanks > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto: asterisk-users-bounces@lists.digium.com<mailto:asterisk-users-bounces@lists.digium.com> ] On Behalf Of Time Bandit> Sent: Monday, May 08, 2006 2:23 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer > > > Ok I can get this to work now the next problem is since the agentstays> > "off-hook" when a call is presented to them there is no indicationof> what > > call this is. Being an inbound call center we have 100's of clients.> 1,000's > > of toll frees and DNIS. We use the Asterisk callerID function toassign> a > > name to each call so that when the call is presented to the agent it > > displays which company the call is for. With AgentLogin all theagent> gets > > is the number they dialed to log in. No idea which client this callis> for. > > Any ideas there? > When you send the caller to the queue, you can pass the name of the > audio file to be played as the announcement to the agent when he gets > the call. Maybe you could use that and pre-record the name of the > customer, passing that audio file > > something like "exten => > 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)" > > maybe you could also use festival > > hth > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users_______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060509/51bb1f93/attachment.htm