similar to: Dumping queue_log to MySQL

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Hi Guys! We were using queuemetrics since long time with asterisk 1.2 but recently we have install 1.8 asterisk and but there is a big different in queue_log its saying SIP/XXXX instead of Agent/XXXX that is obvious behaviors. so do i need to change Agent/XXXX to SIP/XXXX in queuemetrics ? or is there any workaround to keep business running same like it was before. -S --------------

Hi, I am trying to log queue_log to odbc (MS SQL) I have res_odbc.conf configured and modules.conf have preload => res_odbc.so preload => res_config_odbc.so extconfig.conf has queue_log => odbc,asterisk. When I start asterisk I get the following messages. The important one being: Realtime mapping for 'queue_log' found to engine 'odbc', but the engine is not available

Hi, I am using RT engine to log queue_log to a mysql database. My extconfig is [settings] queue_log => mysql,asterisk16_production Logging to mysql is working fine. But I find that the queue_log file now only has QUEUESTART lines for eg: 1250519094|NONE|NONE|NONE|QUEUESTART| 1250519186|NONE|NONE|NONE|QUEUESTART| How can I have queue_log in both db as well as in a file? thanks and

I am trying to set up a Conference room where users are put on hold until the host arrives. I have figured out that the A option activates marked mode and the w option is used to activate the waiting until the marked user arrives. This seems to be what I need. What I can't seem to find is how do I mark a user? Thanks _____________________ Kevin Savoy Business Unit Telecom Analyst 2218 4th

Hi, is it possible to have the information stored in /var/log/asterisk/queue_log realtime in mySQL? thanks

Not sure if this can be done or not, but I can't seem to find it anywhere on the Wiki. When dialing interoffice with Asterisk 1.4.2, I would like to have the caller id of the person I am dialing displayed and not the number I just dialed. Is this possible? So, if extension 4023 is John Doe, and I dial 4023, my display should read John Doe and not 4023. I am using a Polycom 501 by the way in

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I agree with these fella's, this is a piss poor way of fixing it. I only know of one call center that used static agents, mostly because they were sold a peice of crap and they had no idea how to use it the other way. I think you will find the majority of call centers are callback centers. This decision has taken Asterisk out of the realm of providing reasonable call center solutions. VIVA

Hi, I need some help on how to manage the "full" log file. It's getting quite large now and I'd like to clear it. Is there any simple command for this or should I just delete the file (need to be sure this won't affect the system). Also - how do I keep the log file from growing so large? Thanks! Regards, Jan

Hello, I thought to post this here before my manager starts his own coding project to give us a workaround. My situation I'm running into is as follows: 1. A call comes into our Asterisk system, it's trunked from one office to another via IAX. 2. Call enters a queue and is picked up by one of the agents. 3. That agent has to transfer the call, could be for a number of reasons the client

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has

Thanks for the quick response! I read about logrotate at voip-info.org but I didn't quite understand it. I'm no asterisk/linux expert unfortunately. First of all. What exactly does happen when I run: /usr/sbin/asterisk -rx 'logger rotate' Does it clear the file and create a new one? Can I run this manually without any interruption in the system? And what does the script do? I

Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in advance, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com

I have provisioned a bunch of Polycom 301 phones to get the config files from my ftp server. Out of the 4 phones 2 get the config file however the other 2 cannot contact the boot server. I have reboot the phones a number of times remotely (the client is 400 km away) through vnc and logging onto the web config internally. No matter what I change on the web config page it is not saved. I feel I

hi, I am facing some issues while using MixMonitor. My extensions logic is attached below: exten => s,1,MixMonitor(${CALLERID(number)}-${TIMESTAMP}-${UNIQUEID}.gsm,b) in this extensions TIMESTAMP is not working in Asterisk 1.4. can any help me why TIMESTAMP is not working in Asterisk 1.4. regards, Asif

Hi to all. What can i do if a customer needs to log in the CDR all the dialpan actions related to a call? I mean, not only the lastapp e the lastdata but all the dialpan actions! I know that the actual CDR system store one record for each call (and for billing purposes this can be correct) but in some cases the approach needed is something similar to the queue_log. I know that exists ResetCDR

Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them. What I want to do is: - dial call 1 (where the caller is in a "channel" format, like SIp/1234 or Local/1234 at ext) and "park" it somehow - dial call 2 (where again the caller is in channel format) and join it to the previous call. As a requirement, I cannot use the

Hello all, A client of us, needs a queue monitoring system. In realtime he needs to now the PRI status, the agents logged in and logged out, the number of received calls by agent, ....,etc. I am not a call center specialist and i want to find a call center software to offer to my client that fits his needs. I need a monitoring solution for incomming and outgoing calls and a queue management

Hi list, I have a client with a strange requirement: putting a noise gate on the Asterisk channel. For those who are not familiar with them, noise gates are used in musical instruments to avoid entering low-level noise into the amp system. What they basically do is, they measure the volume of the channel, and when it's too low they just let the channel close, i.e send perfect silence,