Ben Ferguson
2006-Jan-20 16:45 UTC
[Asterisk-Users] Why is agents.conf not utilized? (aka: can't find good info on agents and queues for AMP)
For all you AMP users: Why the heck is there no area in AMP to manage agents? I see you can add static agents under the queue settings, but there is no area to assign dynamic agents. Is every extension (or user) considered a dynamic agent? Is it setup up such that, as default, every extension is considered a dynamic agent that can log into any queue? (Yes, I realize you can add a password to the queue so when the agent logs in they enter the password...seems a bit much if you ask me.) My company has had a terrible time utilizing call stats on agents and queues etc etc and are hoping to get some great stuff out of Asterisk, and I was hoping AMP could do it for us, but I'm not so sure it's going to be able to... We need to track an agents time as best as possible. For instance: an agents time logged into a queue, an agents wrap-up time, break-time (for lunch and other breaks), call time, hold time. Also need to track an agents number of calls, number of dropped calls, refused calls, etc etc. (Also need to be able to monitor the queues for wait times, number in, number dropped, number answered, etc etc.) This seemed possible utilizing Agentcallbacklogin, and pausequeuememeber/unpausequeuemember among other commands, but not through AMP... Has anyone had luck getting this type of thing working utilizing AMP? Perhaps I should be moving on to a more robust Asterisk manager program...? Ben Ferguson CirclePix.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060120/7ce690b5/attachment.htm
Michiel van Baak
2006-Jan-20 17:52 UTC
[Asterisk-Users] Why is agents.conf not utilized? (aka: can't find good info on agents and queues for AMP)
Hi Ben, We've setup some AMP installs for agent/queue oriented systems. All of those systems are no longer running AMP. We learned that editing the config files is way more flexible/powerfull. At least you can actually use what's inside asterisk instead of just a subset defined by $random interface. Areski has a nice webapp to show statistics for queues and agents, so that should help the report issues. Sorry I cannot recommend you a GUI, since we now only use vim to manage the way our systems work. -- Michiel van Baak http://michiel.vanbaak.info michiel@vanbaak.info GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D "Why is it drug addicts and computer afficionados are both called users?"