I know this question has been asked a lot before, but please I would like to know from personal experience. I'm looking to use Asterisk in a call center environment, where most of the calls will be outbound calls. They will have at start 100 agents. I have looked at vicidial and looks promising, however I would like to hear from users what they use and how they like it compared to other products they have tried. Of interest are: * Ease of use * Stability * Feature set * Open Source Thank You
Angelito Manansala
2006-Jan-16 20:04 UTC
[Asterisk-Users] Call Center and Predictive dialing
Vicidial will works smooth on your 100 agents. but you must focus on what trunk, server codec you will use. On 1/17/06, C F <shmaltz@gmail.com> wrote:> > I know this question has been asked a lot before, but please I would > like to know from personal experience. > > I'm looking to use Asterisk in a call center environment, where most > of the calls will be outbound calls. They will have at start 100 > agents. > I have looked at vicidial and looks promising, however I would like to > hear from users what they use and how they like it compared to other > products they have tried. > > Of interest are: > * Ease of use > * Stability > * Feature set > * Open Source > > Thank You > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Best Regards, Angelito Manansala www.voicefidelity.net Mobile: +63 917 542 5807 DID: (+63) 44 7906770 US DID: +1 619 399 0128 msn: bulcrack@elitemail.org skype: bulcrack -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060116/36b71f02/attachment.htm
Hello, We have been using vicidial for over 2 years now for our inbound and outbound call centers. We have four locations with over 200 seats across them. Recently we released a development version of VICIDIAL that allows for load balancing across multiple servers. This has greatly helped our effeciency and allows for a greater degree of scalability. As far as my last count there are close to 100 call centers, from 1 seat to 350 seats, that currently use VICIDIAL in production. It certainly is not perfect, but it is becoming more fully featured every month and being open source greatly helps with the fast development of the codebase. EASE OF USE- well, I think it's easy to use you just have to get used to how it works just like any piece of software, not necessarily simple to setup, but we do have a lot of documentation for setting it up. All interfaces are web-based and work on any semi-modern OS that supports a recent web browser. STABILITY- Vicidial will run on Asterisk versions from CVS 2003-11-21 to 1.0 tree to 1.2 tree to the new development branch. It is basically as stable as your Asterisk installation is. FEATURE SET- Not up to the level of $2 million commercial call center system, but the code and database are open so you can get it to do almost anything you want it to and we are adding features all the time. OPEN SOURCE- That one's easy, it's GPL There is another GPL-Asterisk-based dialer project out there too which has also been making great strides in the last year: GnuDialer. They have a different approach to the backend of the dialer and tend to focus on some different elements that VICIDIAL has not spent as much time on. Hope that helps, MATT--- On 1/16/06, C F <shmaltz@gmail.com> wrote:> I know this question has been asked a lot before, but please I would > like to know from personal experience. > > I'm looking to use Asterisk in a call center environment, where most > of the calls will be outbound calls. They will have at start 100 > agents. > I have looked at vicidial and looks promising, however I would like to > hear from users what they use and how they like it compared to other > products they have tried. > > Of interest are: > * Ease of use > * Stability > * Feature set > * Open Source > > Thank You > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >