OK I have just gone live with asterisk in a new office with approx 40 Polycom 501 handsets. I have a few questions: 1) Call Parking: I am able to park calls using the standard Asterisk call parking system (transfer to ext *70 etc...) I would like to make this a little easier for my users The Polycom 501s w/ SIP 1.5.2 seem to support some type of standard call parking, however I don't think it works with Asterisk. Is this true? Is there a way to integrate the to call parking system etc? 1a) If I can't use the Polycom built-in call park feature, is there a way to remap one of the buttons on the left (the services button for example) to dial *70 for my users? 2) Transferring Calls: They way our office operates, I would prefer the default transfer method to be a blind transfer. Is there a way to reprogram the Polycoms to default to blind transfers? There are more questions but that is all for now :-) Thanks, Matt
So while I'm waiting to see if anyone can help with those questions, I thought I would ask one more :-) All of the sudden 3 of my Polycom501 handsets started having a 1 way audio problem. My setup: 30 Polycom501 handsets all connected to Asterisk (CVS HEAD from a week or two ago) over a 100Mb LAN. The * server isn't using a firewall. What Happened: The 3 phones in question were working morning yesterday, then for no apparent reason, the user could no longer talk. The polycom user could hear the person at the other end, but could not talk to them. Nothing has changed as far as I can tell, and I have no idea even where to start looking. Also I did the on phone Diagnositics and the handset is working according to that. Any help would be greatly appreciated. Thanks, Matthew O'Connor Matthew T. O'Connor wrote:> OK I have just gone live with asterisk in a new office with approx 40 > Polycom 501 handsets. I have a few questions: > > 1) Call Parking: I am able to park calls using the standard Asterisk > call parking system (transfer to ext *70 etc...) I would like to make > this a little easier for my users The Polycom 501s w/ SIP 1.5.2 seem > to support some type of standard call parking, however I don't think > it works with Asterisk. Is this true? Is there a way to integrate > the to call parking system etc? > > 1a) If I can't use the Polycom built-in call park feature, is there a > way to remap one of the buttons on the left (the services button for > example) to dial *70 for my users? > > 2) Transferring Calls: They way our office operates, I would prefer > the default transfer method to be a blind transfer. Is there a way to > reprogram the Polycoms to default to blind transfers? > > There are more questions but that is all for now :-)
At 14:40 9/27/2005, Matthew T. O'Connor, wrote: >So while I'm waiting to see if anyone can help with those questions, I >thought I would ask one more :-) > >All of the sudden 3 of my Polycom501 handsets started having a 1 way >audio problem. Did you make certain "canreinvite" equals "no"?
I had a loose headset cable doing that one day.... -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matt Gibson Sent: Tuesday, September 27, 2005 3:57 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Polycom Setup Questions Matthew T. O'Connor wrote:> > The 3 phones in question were working morning yesterday, then for no > apparent reason, the user could no longer talk. The polycom user > could hear the person at the other end, but could not talk to them. > Nothing has changed as far as I can tell, and I have no idea even > where to start looking.Could be one of three things: 1 - Codec Problems 2 - NAT (but you mention no firewall and same LAN, so not this one) 3 - Polycom's known problems I'm willing to bet 3. Try rebooting the phone and seeing if it works for you then. The wiki has documentation on this if you're not sure how to reboot them. Matt _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Wow...I can be useful... -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matthew T. O'Connor Sent: Thursday, September 29, 2005 2:09 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Polycom Setup Questions Matt Gibson wrote:> Matthew T. O'Connor wrote: >> I'm not sure I know about 3, where can I read more about the >> Polycom's "known issues". Are you talking about the problems with >> type=friend? >> >> Thanks for you help. >> >> Matt > Hey Matt, > > This is what I was referring to from the wiki: > >http://voip-info.org/tiki-index.php?page=Polycom%20SoundPoint%20IP%20500> > look for "phone randomly freezes up" > > although, I'm not sure that's your issue anymore.Nope not my issue, just to solve the mystery for everyone. I did fix the problem. Jonathan nailed it on the head when he mentioned the loose headset cable. A few of my phone didn't have the headset cable plugged all the way (till they clicked), but were in enough to work until they slid out just a little. The two things that threw me off track were 1) the person could hear but not talk, I would tend to think that if you headset works one way, it should work the other way too, apparently not; and 2) The headset diagnositc passed, so I guess the cable was back "in" while I did the test. Anyway, I failed to pass the "is it plugged in" question :-) Thanks for you help. Matthew _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users