IPSwitchBoard Version 0.123 - 17 July 2005
* Queue Analysis has been added to IPSwitchBoard.
In order to properly manage ACD queues, it is important to be able to keep
track of details of call setups and teardowns in much greater detail than
traditional call detail records provide. In order to support this, extensive
and detailed tracing of every queued call is stored in the queue log,
located (by default) in /var/log/asterisk/queue_log. A Queue Log Analyser
has now been build into IPSwitchBoard. Start IPSwitchBoard and the log file
is retrieved automatically from Asterisk and there's a lot of reports you
can enjoy:
1. Answered/unanswered Calls by Date, Hour or Weekday
2. Service Level by Date, Hour or Weekday
3. Agent calls - who received all those calls
4. Unanswered call - detail report with caller ID
If you need any other reports, please drop me an e-mail on ips@thorben.dk
FREE Download: http://ipswitchboard.thorben.dk
