I manage the PBX system for a medium sized call center. Where all calls are distributed via a few call Queues. However I am having an issue where reps are being distributed calls regardless of wether they are on a call. I have looked into using SetGroup but I don't think this works with Call Queues. I have also looked into incomingcalllimit and that seems to no longer work. Any sugestions? Not sure if it matters but I am using AgentCallbackLogin as a login method. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050308/68daee03/attachment.htm
I use queues here and if you have a multiple presence (i think that's the term, you know where you have call waiting on an extension) phone, it will do this. My polycoms do this and I actually like it because my queues are just single user queues. Try turning multiple presence off and see if it helps. On Tue, 2005-03-08 at 06:06, James Murray wrote:> I manage the PBX system for a medium sized call center. Where all > calls are distributed via a few call Queues. However I am having an > issue where reps are being distributed calls regardless of wether they > are on a call. > I have looked into using SetGroup but I don't think this works with > Call Queues. I have also looked into incomingcalllimit and that seems > to no longer work. Any sugestions? > > Not sure if it matters but I am using AgentCallbackLogin as a login > method. > > ______________________________________________________________________ > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050308/6e6e2ceb/attachment.htm
This is correct behavior. Basically the Queue system will take the next person in the queue and try to contact every agent. It is the phone's responsibility to send back "486 "Busy here"" responses. Turn off Call Waiting. -Matthew ----- Original Message ----- From: "James Murray" <jamesm@bestweb.net> To: <asterisk-users@lists.digium.com> Sent: Tuesday, March 08, 2005 6:06 AM Subject: [Asterisk-Users] Queue and SetGroup I manage the PBX system for a medium sized call center. Where all calls are distributed via a few call Queues. However I am having an issue where reps are being distributed calls regardless of wether they are on a call. I have looked into using SetGroup but I don't think this works with Call Queues. I have also looked into incomingcalllimit and that seems to no longer work. Any sugestions? Not sure if it matters but I am using AgentCallbackLogin as a login method. ---------------------------------------------------------------------------- ----> _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users