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2005 Mar 08
2
Queue and SetGroup
I manage the PBX system for a medium sized call center. Where all calls are distributed via a few call Queues. However I am having an issue where reps are being distributed calls regardless of wether they are on a call. I have looked into using SetGroup but I don't think this works with Call Queues. I have also looked into incomingcalllimit and that seems to no longer work. Any sugestions?