asterisk users - Jan 2005 - Routing incoming calls to various extensions.

I am setting up * to accept incoming calls and route them to our reps.
What I'd like to do route the call to the rep who has been idle the
most, thus distributing the load among the reps. I can't seem to find
this functionality. Can someone point me in the right direction?

Script Head

Do a search on ACD and agents, this is certainly achievable.


Cheers,
Dean


-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Denis
Voitenko
Sent: Friday, January 14, 2005 5:59 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Routing incoming calls to various extensions.

I am setting up * to accept incoming calls and route them to our reps.
What I'd like to do route the call to the rep who has been idle the
most, thus distributing the load among the reps. I can't seem to find
this functionality. Can someone point me in the right direction?

Script Head
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