asterisk users - Jan 2005 - Re: Asterisk-Users Digest, Vol 6, Issue 73

Hi John, Kevin, Tor and Wiley (and everyone else) -
>> I guess the phone just doesn't register as busy when there is only
one
>> call on a line.  It has to have two calls on a line appearance to
>> register as busy.  Has anyone figured out how to disable this hold
>> feature and just have the second call go to the second line, the third
>> call to the third line, etc?
>
> This is "call waiting"; if you can find a way to disable call
waiting
> in
> the Polycom config, it will work the way you desire. I've looked for it
> before (briefly) and couldn't find it, but if you can figure out how to
> do it please let us all know :-)
>
> There are ways using SetGroup and CheckGroup to accomplish this in the
> dialplan, but it's better to let the phone handle it (because if it
> works, you can go back to registering three line appearances to the 
> same
> SIP username and it will work properly).
Well, thank you to Tor for the SetGroup/Checkgroup config.  It works 
well!  (Thanks to John for the contexts/dialplan version, too).  
Unfortunately, the phone doesn't audibly ring when the second call is 
coming in (just a visual prompt), and you have to press the line 
appearance button, and then the Answer softkey to actually pick up the 
second call, but I think it is still an improvement over the Call 
Waiting (at least logically, for my receptionists).

Kevin, I think you are right that disabling the call waiting on the 
phone itself is the best idea.  Unfortunately, after hours of pouring 
through the config files and trying a million settings, I haven't 
gotten anything to work.  The "divert" section that you pointed out, 
Wiley, I think is just for forwarding calls for various conditions (I 
thought about trying to make a call forward to a second registration 
for a busy, but I think the phones don't register a busy signal on a 
line unless both "call waitings" are already active -D'Oh).  I
thought
I'd better ask the makers directly, though, so I filled out the online 
support form on the Polycom website.  If we're lucky maybe we'll get an 
answer.

Thanks Again for all the help,
Noah

Sorry, wrong subject on last message.

Hi John, Kevin, Tor and Wiley (and everyone else) -
>> I guess the phone just doesn't register as busy when there is only
one
>> call on a line.  It has to have two calls on a line appearance to
>> register as busy.  Has anyone figured out how to disable this hold
>> feature and just have the second call go to the second line, the third
>> call to the third line, etc?
>
> This is "call waiting"; if you can find a way to disable call
waiting
> in
> the Polycom config, it will work the way you desire. I've looked for it
> before (briefly) and couldn't find it, but if you can figure out how to
> do it please let us all know :-)
>
> There are ways using SetGroup and CheckGroup to accomplish this in the
> dialplan, but it's better to let the phone handle it (because if it
> works, you can go back to registering three line appearances to the 
> same
> SIP username and it will work properly).
Well, thank you to Tor for the SetGroup/Checkgroup config.  It works 
well!  (Thanks to John for the contexts/dialplan version, too).  
Unfortunately, the phone doesn't audibly ring when the second call is 
coming in (just a visual prompt), and you have to press the line 
appearance button, and then the Answer softkey to actually pick up the 
second call, but I think it is still an improvement over the Call 
Waiting (at least logically, for my receptionists).

Kevin, I think you are right that disabling the call waiting on the 
phone itself is the best idea.  Unfortunately, after hours of pouring 
through the config files and trying a million settings, I haven't 
gotten anything to work.  The "divert" section that you pointed out, 
Wiley, I think is just for forwarding calls for various conditions (I 
thought about trying to make a call forward to a second registration 
for a busy, but I think the phones don't register a busy signal on a 
line unless both "call waitings" are already active -D'Oh).  I
thought
I'd better ask the makers directly, though, so I filled out the online 
support form on the Polycom website.  If we're lucky maybe we'll get an 
answer.

Thanks Again for all the help,
Noah