asterisk users - Jul 2004 - Successfully Using $135 Avaya sip phone

I think I am the first to use the $135 Avaya 4602 SIP phone, but I
need some support from the community to fix one problem I have with
it.

The phone stops working after about 20-30mins if I have
mailbox=context in Asterisk; when I do have mailbox=contect in
asterisk the sip debug returns "481 extension does not exist."

Anyone willing to help me figure out why?

I.E. Is it an Asterisk issue? Is it a configuration issue on my side?
Is it a bug with the phone?

Any help would be greatly appreciated and it would open the way for an
excellent, economically priced phone to the Asterisk community.


--Asterisk CVS-HEAD-05/25/04-15:08:06

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On Tuesday 27 July 2004 10:50 pm, Brian Elton wrote:
> I think I am the first to use the $135 Avaya 4602 SIP phone, but I
> need some support from the community to fix one problem I have with
> it.
>
> The phone stops working after about 20-30mins if I have
> mailbox=context in Asterisk; when I do have mailbox=contect in
> asterisk the sip debug returns "481 extension does not exist."
>
> Anyone willing to help me figure out why?
>
> I.E. Is it an Asterisk issue? Is it a configuration issue on my side?
> Is it a bug with the phone?
>
> Any help would be greatly appreciated and it would open the way for an
> excellent, economically priced phone to the Asterisk community.
I believe it's supposed to be mailbox=exten@context

so if you had

[mycontext]

1001=>......

in your voicemail.conf that would be 1001@mycontext

- -jwb
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Brian Elton wrote:
> I think I am the first to use the $135 Avaya 4602 SIP phone, but I
> need some support from the community to fix one problem I have with
> it.
> 
> The phone stops working after about 20-30mins if I have
> mailbox=context in Asterisk; when I do have mailbox=contect in
> asterisk the sip debug returns "481 extension does not exist."
> 
> Anyone willing to help me figure out why?
I am just about to purchase one of these phones for testing myself, so 
I'm glad you have narrowed down the problem to this particular setting.

Has Avaya been helpful at all in debugging these issues, or have you 
been approaching it as if it is an Asterisk problem?

Brian Elton wrote:
>> The phone stops working after about 20-30mins if I have
>> mailbox=context in Asterisk; when I do have mailbox=contect in
>> asterisk the sip debug returns "481 extension does not
exist."
>> 
>> Anyone willing to help me figure out why?

what do you mean :

mailbox=context (or contect)

this should be 

mailbox=number@context

or 

mailbox=number

to use the default context.

eg:

mailbox=1234@sales

where sales is a context in voicemail.conf


Andy

I have:
mailbox=1234@sales

I emailed support@avaya.com about it, they said that I need to open a
trouble ticket and go through the standard escalation process which
means they want the sold-to number of my Avaya switch...well, what I
have tried to explain to them a dozen times is that I am not using it
with an Avaya switch, and if their SIP phone was intended to meet SIP
standards they should try to help me fugure out why its not working
properly.

Let me know how it goes when you get yours. I am pleased with the
overall quality of mine aside from this one issue...again, it may not
be Avaya, it may not be Asterisk, it may just be something in my
configuration.

On Thu, 29 Jul 2004 00:23:00 +0200, Andy Powell
<andy@beagles-den.demon.co.uk> wrote:
> 
> Brian Elton wrote:
> 
> >> The phone stops working after about 20-30mins if I have
> >> mailbox=context in Asterisk; when I do have mailbox=contect in
> >> asterisk the sip debug returns "481 extension does not
exist."
> >>
> >> Anyone willing to help me figure out why?
> 
> 
> what do you mean :
> 
> mailbox=context (or contect)
> 
> this should be
> 
> mailbox=number@context
> 
> or
> 
> mailbox=number
> 
> to use the default context.
> 
> eg:
> 
> mailbox=1234@sales
> 
> where sales is a context in voicemail.conf
> 
> 
> Andy
> 
> 
> 
> 
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OT: how/where can you buy one of these SIP phones?

Brian Elton wrote:
>I think I am the first to use the $135 Avaya 4602 SIP phone, but I
>need some support from the community to fix one problem I have with
>it.
>
>The phone stops working after about 20-30mins if I have
>mailbox=context in Asterisk; when I do have mailbox=contect in
>asterisk the sip debug returns "481 extension does not exist."
>
>Anyone willing to help me figure out why?
>  
>
I have two debugging suggestions for you:

1) Upgrade to latest CVS
2) Try using ethereal to look at the SIP packets going back and forth 
before the phone stops working

Nick