All,
For the last 10 months, I've been using strategy=ringall. This has worked
fine and did what I wanted, but at this point, I'm needing to implement a
'penalty' or delay for some members of the call queue.
1: remote users (remote flunkies)
2: level-1 support (flunkies)
3: level-2 support (glorified flunkies)
4: level-3 support (super flunkies)
When a call comes in, I want it to ring the first group for 30 seconds, and
if there's no answer, ring groups 1-2 for 30 seconds. If no answer, ring
groups 1-3 for 30 seconds, and if still no answer, ring all 4 groups until
the call is answered.
What do I need to do to get this behavior? If the answer involves $$, tell
me about it, I'm not afraid to spend some cash to help streamline my
business.
Thanks,
--
Troy Settle
Pulaski Networks
http://www.psknet.com
540.994.4254 ~ 866.477.5638
