similar to: Call Queues : linear strategy WITH priority

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Is it possible to make use of queues for incoming calls but to have agents that do not need to log in ? If I create a queue and make certain SIP-users member of the queue, do these SIP-users always need to log in to the queue to be able to receive calls that are in the queue ?? Can't a member be just available when the phone is registered to the Asterisk-server ? In stead of also having to

Hello how can I set the fromuser field of the SIP INVITE when using the Dial()-command in the dialplan ? None of the below Dial() command give the correct result : exten => _XX.,n,Dial(SIP/${EXTEN}:passwdk5j6::user762 at myprovider.biz) exten => _XX.,n,Dial(SIP/${EXTEN}:passwdk5j6::user762 at myprovider.biz/${EXTEN}) exten => _XX.,n,Dial(SIP/user762:passwdk5j6::user762 at

Hello, I have this in my dialplan : exten => s,n,Set(vgLabel=vg(${number}+1)) exten => s,n,GoTo(${vgLabel}) But in stead of vgLabel becoming the SUM of 2 numbers, it is just a string : [Nov 3 16:17:27] -- Executing [s at macro-f:43] Set("SIP/test-00000002", "vgLabel=vg(1+1)") in new stack [Nov 3 16:17:27] -- Executing [s at macro-f:44]

Hi, all. I'm checking in about an issue that has been mentioned here a few times, but to which I can't seem to find a solution for a very present need. The summary is that we'd like to have a queue that rings logged-in agents in the same order every time, based on penalty, in a way that continuously escalates the attempts to the next penalty level until all agents have been tried.

Hello list, using Asterisk 1.4.30. I want to set the SIP-header Remote-Party-ID to display the name of the calling party on my phone in stead of the number. This is the dialplan : exten => 10,1,NoOp() exten => 10,n,SIPAddHeader(Remote-Party-ID: "eric" <sip:10 at 192.168.1.150>;party=called ) exten => 10,n,Dial(SIP/test2) This is what the CLI shows : /[Jul 12

Hello I have 2 strange errors when using the Background()-application and DTMF-input that is received. First of all, my first 2 lines are not being executed. The first line being executed is the Set() application, thus line 3. Secondly, the received digits (911) is not the same as the EXTEN (which is set to 91). exten => ivr,n,Set(TIMEOUT(digit)=2) exten =>

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

I have an Asterisk 1.6.0.28 system, with a queue called 'marketing'. Everything appears normal, but the status of the members never changes from 'not in use', even if they are being rang or are in a call. Members are added like so: queue add member SIP/1406 to marketing penalty 0 as SIP/1406 state_interface SIP/1406 And they are present as a hint: exten =>

I made a post a few days ago with a patch to the queue to allow you to insert a penalty value in dynamic queue adding. http://asterisk.650dialup.com Since then, I decided I would make a whole new strategy called 'skillbased' I added a new option skillmask to the Queue appl and the AddQueueMember func as well as the queues.conf basicly if the skillmask of the queuemember is

Hi, Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ? I can think of several solutions but none really pleases me : 1. Have 4 different queues, set penalty value

Hi, I have a scenario that I am failing to implement using the Queue app, but which I had thought would be commonplace... 1) (this bit works fine) I want a queue caller to have access to the basic set of agents initially, with an overflow to additional agents if they are busy - This is done using penalty: queues.conf: member => SIP/dev1,0,Agent1 member => SIP/dev2,0,Agent2 member =>

Hello, is it possible to reload just a context in stead of the whole dialplan ? I see this on the tracker : https://issues.asterisk.org/jira/browse/ASTERISK-19934 But is it possible in some Asterisk version ? Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello, I'm using MySQL realtime Call Queues (table /queues/ and table /queue_members/). I would like to ring the members of the call queue in a certain order. Therefore I use ring strategy /lineair /and I put the members into the table /queue_members/ in the order in which they have to be rang. So I have the queue : | name | musicclass | announce | context | timeout |

Great idea. I reported on this problem before and glad to see someone trying to tackle this. cheers. ________________________________________ From: llvmdev-bounces at cs.uiuc.edu [llvmdev-bounces at cs.uiuc.edu] on behalf of Gao, Yunzhong [yunzhong_gao at playstation.sony.com] Sent: Thursday, September 19, 2013 11:53 AM To: llvmdev at cs.uiuc.edu Subject: [LLVMdev] Proposal to improve

Hi, I've been playing with agent penalties (Asterisk 1.6.2.16). I've set up multiple agents, and as documented agents with the lowest penalty value get called first. The issue I have is that if the agent with the very lowest penalty does not answer, instead of going with to the second best agent the queue rings the same agent over and over and over again. I've realized that

Hi Everyone, I am doing a queue show and I can't see any column that shows a queue member priority. Is there any other command that can show the member priority on the Asterisk 1.4x CLI? We are using this format of dialplan to login agents: exten => 123,Answer() exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n) exten => 123,Hangup() ^^^^ Where 500 is the

I have a queue with linear strategy. When I add dynamic members it does NOT ring the members in the order they are added. I use the command "AddQueueMember" to add members but it seems to be random how it rings the members. Hope somebody can help. This is the description of linear strategy: *linear: Rings interfaces in the order they are listed in the configuration file. Dynamic

Hi all, I would like to make a proposal about changing the optimization strategy regarding when to insert a vzeroupper instruction in the x86 backend. Current implementation: vzeroupper is inserted to any functions that use AVX instructions. The insertion points are: 1) before a call instruction; 2) before a return instruction; Rationale: vzeroupper is an AVX instruction; it is inserted to

Hi, I have configured a call queue as follows: [sales] music = default strategy = roundrobin timeout = 20 retry = 5 reportholdtime = yes announce = queue-sales member => Agent/9021 member => Agent/5901 member => Agent/9020 member => Agent/1114 Now, I would expect all calls to this queue to be delivered first to 9021, then to 5901, then to 9020, then to 1114 (all agents are logged in