asterisk users - Nov 2009 - Queues without agent login

Is it possible to make use of queues for incoming calls but to have
agents that do not need to log in ?

If I create a queue and make certain SIP-users member of the queue, do
these SIP-users always need to log in to the queue to be able to receive
calls that are in the queue ??

Can't a member be just available when the phone is registered to the
Asterisk-server ? In stead of also having to call an extension to log in
(and having to give some PIN).

I just want a queue (with MoH) to collect multiple incoming calls and
then one at a time transfer them to an available SIP-phone.

Is this possible ?

Thanks you.

Jonas.
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jonas kellens wrote:
> Is it possible to make use of queues for incoming calls but to have
> agents that do not need to log in ?
> 
Make the phones members of the queue.  In queues.conf:


[MY_QUEUE]

member => SIP/1234
member => SIP/5678

etc.

Barry

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Simply use 
member=SIP/Tarek
member=IAX2/JONAS
member=LOCAL/whatever

simple and good.. 
with member=SIP/extension  i'm facing a CALL WAITING issue.. the agent hears
a callwaiting signal whenever the queue tries to call .. so i woul dsuggest
using call-limit and busy limite with all your Agents

--
AHD Tarek Sawah

Integrated Digital Systems

CCNA, MCSE, RHCE, VoIP

Syria: +963 944 618286

USA: +1 347 562 2308






From: jonas.kellens at telenet.be
To: asterisk-users at lists.digium.com
Date: Wed, 18 Nov 2009 16:21:12 +0100
Subject: [asterisk-users] Queues without agent login






  
  


Is it possible to make use of queues for incoming calls but to have agents that
do not need to log in ?



If I create a queue and make certain SIP-users member of the queue, do these
SIP-users always need to log in to the queue to be able to receive calls that
are in the queue ??



Can't a member be just available when the phone is registered to the
Asterisk-server ? In stead of also having to call an extension to log in (and
having to give some PIN).



I just want a queue (with MoH) to collect multiple incoming calls and then one
at a time transfer them to an available SIP-phone.



Is this possible ?



Thanks you.



Jonas. 		 	   		  
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