similar to: CTI with MS Dynamics CRM

Have a request from a customer to integrate Asterisk into an MS CRM environment. From quick research it seems the way to do this is through a CTI interface and it requires 3rd party middleware. I have zero experience with MS CRM, so looking for some tips on if/how this is possible, specifically what MS CRM is capable of. I think it should be possible with a basic TAPI exchange and no need for

Hi, Microsoft Dynamics CRM 3.0 integration with Asterisk/Trixbox has been included in StarJunction and Star Outlook Dialer. This is in addition to existing support for SugarCRM and Salesforce CRM. It is available at http://www.starutilities.com/staroldialer.htm Thank you for your valuable comments and suggestions. Kamran

I would like to hear stories from people using TAPI, CTI or CallerID software with Asterisk. What are you guys using, setup examples, etc. Has anybody sucessfully integrated SugarCRM with Asterisk and how did you do it. Are you running callerid software? Did you stumble into problems like using tapi and callerid software returned both the callerid and calledid? Hope you can help me out with

Hi All; We know that agents can login and logout from the phone handset. But if we need the login, logout, ready and not ready to be from an application and to be integrated with the CRM, how to acheive this? Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which is embded in the CRM application) will receive the the caller id or information via that CTI client. How

Hi. I have just finished Googling the list archive for information on doing CTI with Asterisk. I never found a definitive "here's how it's done" answer, but I did see a number of postings indicating that it was at least a possibility. (For those of you who already know about CTI, please pardon the pedantic introductions to each section.) Here are my questions: [First Party

Hi, As Freelance programmer/consultant I'm looking for project/task of IVR/CTI/CRM/IP-based, my skils are as following, 1 Dialogic-based CTI/IVR software programming 2 Intervoice IVR development 3 Siebel CRM integration and development 4 IBM DirectTalk and WebShpere Voice(VoiceXML,...) 5 IP-based development(VoIP,h323,sip,...) 6 Cisco

Hi Guys! After 1 week or looking for answers about CTI and Asterisk, I havent been able to find the necessary applications to do what I want to do. Maybe you guys have more insight on this. I tried installing asttapi, and works great! Can make outbound calls from outlook, etc.. Nice work! For incoming calls.. Ive been trying software like ascendis callerid, call alert and identapop pro, but

If you're talking screen pops, crm integration, type CTI, Trixbox has hooks built in for SugarCRM. Cory Andrews -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matt Florell Sent: Monday, November 27, 2006 3:59 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users]

Hi All; I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way: 1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information? 2) If I can create skill groups and then the agent will login to this skill group. 3) What about reporting to check the call center performance?

Hello, We use astGUIclient, it does have server side apps that have to be installed on your Asterisk server, but it does have callerID popups that allow you to search a customizable web page when a call comes in. We are also releasing a new version of the astGUIclient app next week that is entirely web-based and easier to configure the client side. http://astguiclient.sf.net/ MATT---

Hi, I've searched through the archives, and through the Wiki, for a few answers or suggestions regarding CRM style information for incoming calls (like pop-ups etc, and other CTI style interactivity) and outgoing calls (web dialing and other apps like agent management). So far, the best I've found is a thread that suggests that somebody should read a previous thread. I've back

Has anyone ever been party to an integration of ACT CRM platform with Asterisk? Thanks Cory Andrews

Hi Calvis, We have develop with MsCRM and Asterisk, if you still interested we are very pleasure to help you.? Frank Bobbio +34 932289310 www.icr.es Barcelona Spain [Asterisk-Users] Microsoft CRM & Asterisk calvis calvis at itechgroup.com

Hi I want to connect a Windows machine over TAPI with the Asterisk PBX. So is it possible to connect the Windows machine directly to Asterisk (Zaptel card)? Thanks Harry Baron

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm

Hi, While this question does not directly concern Asterisk, it certainly relates to CTI applications. When building CTI application, you can meet 3 data types : - LDAP data, for employee data, - SQL data, for customer or structured data, - vCards-like, for various contacts mostly stored in Email's address books. It is very common to deal with LDAP or SQL databases, from a program. I would

I am also very interested in CRM integration. Anything I can do to help? One thing I don't understand is how is the browser being launched on the person's PC. Or is it not launched automatically? Anyone know of a simple app running on the desktop to do this? I looked into IPSwithcBoard and it appears like it should be able to do the job, but: a) It is pretty heavy - it does a lot of

The method we use for web popups on incoming calls in the astGUIclient client app that we are working on for release next week is to use AJAX(Javascript + XMLHTTPRequest) It works in Firefox and IE5+ and doesn't require any META refreshes. We've been using this internally for the last month and it works great. MATT--- -----Original Message----- From: Anton Krall

Hello ! I am wondering if anyone has experiences with the integration of Asterisk 1.4.19 into Microsoft Dynamics CRM 4.0 ? Or alternatively integration with Microsoft Office Communications server (however trying to avoid this, if it isn't really necessary for the integration). I would be glad to receive any links or manuals on this topic, which helped you to integrate it. Kind regards, Jan

Sounds like a job for TAPI. Google TAPI for Asterisk or Asterisk TSP I've been playing with SIPTAPI and it works pretty well. It's very simple to install and set up. Hope this Helps PC... From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Ryan Wagoner Sent: Monday, December 29, 2014 9:52 PM To: Asterisk Users Mailing