Hello,
We use astGUIclient, it does have server side apps that have to be installed
on your Asterisk server, but it does have callerID popups that allow you to
search a customizable web page when a call comes in. We are also releasing a
new version of the astGUIclient app next week that is entirely web-based and
easier to configure the client side.
http://astguiclient.sf.net/
MATT---
-----Original Message-----
From: Iassen Hristov [mailto:ih.ng@databrokers.net]
Sent: Wednesday, May 25, 2005 10:15 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] CRM integration (was RE: CallerID)
I am also very interested in CRM integration. Anything I can do to help?
One thing I don't understand is how is the browser being launched on the
person's PC. Or is it not launched automatically?
Anyone know of a simple app running on the desktop to do this? I looked
into IPSwithcBoard and it appears like it should be able to do the job,
but:
a) It is pretty heavy - it does a lot of other things that are not
necessary in this scenario
b) it did not work for me. It gives me a bunch of exceptions when
connecting to my Asterisk box.
---
Iassen Hristov
> ------------------------------
>
> Message: 3
> Date: Tue, 24 May 2005 22:03:48 -0500
> From: "Anton Krall" <akrall-lists@intruder.com.mx>
> Subject: RE: [Asterisk-Users] CallerID
> To: "'Asterisk Users Mailing List - Non-Commercial
Discussion'"
> <asterisk-users@lists.digium.com>
> Message-ID: <20050525030734.496055B40F4@intruder.com.mx>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi Michiel.
>
> Could We do that? Could you help me disect your apis so I can better
> understand what you are doing? I code in php so mustly what We need to do
> is understand what you are doing to your DB, etc.
>
> Let me know what to do.
>
> Thx! And I sure think this is going to be a great addon to the list for
> everybody looking to use php and integrate CTI into apps like SugarCRM,
> salesforce.com, etc.
>
>| -----Original Message-----
>| From: asterisk-users-bounces@lists.digium.com
>| [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of
>| Michiel van Baak
>| Sent: Martes, 24 de Mayo de 2005 04:45 p.m.
>| To: asterisk-users@lists.digium.com
>| Subject: Re: [Asterisk-Users] CallerID
>|
>| On 23:44, Tue 24 May 05, Anton Krall wrote:
>|> I like you scenario Michiel!
>|>
>|> Ok, I have sugarcrm installed on the same box as
>| asterisk...What do I
>|> need to do in order to, for example, start my softphone or hardphone
>|> and when an incoming calls comes in, make a window popup (web window
>|> that is) and show the contact window for that particular
>| callerid on sugarcrm..
>|>
>|> Any ideas?
>|
>| Anton,
>|
>| We have this setup working in our webbased php app.
>| The process is like this:
>| When a call comes in, we launch a php agi script. This agi
>| script does a SQL query in our contacts database to see if one
>| of our customers has a phone number record that matches
>| ${CALLERID}. If so, it will put this customers database id in
>| a temporary table. In our application we have a php script
>| that turns this table into a xml file, and that xml file is
>| read by a little javascript thing in our php webbased app.
>|
>| As you see it doesn't matter what phone/software you have on
>| the client, all is done in asterisk dialplan and the webbased
>| app. I think it should be possible to set the calleridname on
>| the asterisk channel so the phone will show it too, but we
>| didn't care about that cause some of the phones are budgetones
>| (yeah yeah I know, they are getting replaced by GXP-2000's
>| next week) and those wont show it correctly
>|
>| Have another look at the files in the tgz file on my website.
>| If you want we can have a look at it together and see how we
>| can get this to work with sugarCRM.
>| I'm not familiar with sugarCRM but I can have a look at it
>| with you if you want.
>| If it is possible in sugarCRM to get a customers overview
>| screen using an url with parameters it should be very easy to
>| modify our scripts so it works with sugarCRM. If it works with
>| html post data it will need some work, but a day should be
>| enuf to fix that I think.
>|
>| Right now we are not generating alerts of calls with a
>| callerid that does not match one of our customers, but it can
>| be done so it will just show you the phone nr and not the
>| customer name.
>|
>| If you want to contact me off-list that's ok.
>| But I think this is interesting enough for the list so other
>| ppl and vendors can watch and start working on their projects ;)
>|
>| Sorry for the long story, but this is an issue that, in my
>| opinion, really makes asterisk a HUGE added value product for
>| business life.
>|
>| Cheers,
>|
>|>
>|> | -----Original Message-----
>|> | From: asterisk-users-bounces@lists.digium.com
>|> | [mailto:asterisk-users-bounces@lists.digium.com] On Behalf
>| Of Michiel
>|> | van Baak
>|> | Sent: Martes, 24 de Mayo de 2005 02:14 p.m.
>|> | To: asterisk-users@lists.digium.com
>|> | Subject: Re: [Asterisk-Users] CallerID
>|> |
>|> | On 11:18, Tue 24 May 05, Anton Krall wrote:
>|> |> Anyway that works would be nice :) What I would like to do
>|> | Is get the
>|> |> callerid and then pass that parameter in order to open a http
url
>|> |> containing the callerid to pass or open a CRM webpage
>| like SugarCRM.
>|> |>
>|> |
>|> | Why is it that you want to do this client side ?
>|> | In my opinion it's better to do this on the server.
>|> | That way you really benefit of a web-based application like
>| sugarCRM.
>|> | Webbased apps are made so you don't have to carry your own
>| pc to get
>|> | into the app. Why not do the same with callerID?
>|> |
>|> | Senario:
>|> | Sitting on a beach on a tropical island, enjoying a nice drink.
>|> | You still want to make money so you use a webbased app with your
>|> | laptop. Softphone logged in to the * box.
>|> | A server-side handled callerID mechanism would be the way to go if
>|> | you ask me.
>|> | --
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