similar to: ACD problem

Hi, ? I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html ? I have a database called asterisk

Hi... I just had a real quick and simple question... I have a asterisk implementation setup w/ real time off of a mySQL database for SIP peers and queues, voicemail, agents etc... I after the upgrade to asterisk 1.4.3 there are some new configuration features i would like to use. I was wondering if i could just add to the database table a column for the new config option? if this will work or

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

Is there a way skip / ignore the member whose status is busy in the Queue. I have two channel member in queue and i have set the peer limit 2 for these members. I want to skip those member who are currently on the call (answered to calls) and now their status is busy, if Queue see the busy status caller will not enter in the Queue and go to the next priority. [test-queue] strategy = rrmemory

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Has anyone gotten announce-holdtime in queues.conf to work? Doesn't seem to matter what combination of options I use, I can't get this particular setting to do what the docs say. Thanks. Doug.

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

Hello All! I asked week a so ago about how to call multiple phones alltogether (home, office, cell) Dial app looks simple, this is kind of what I have now: --------------------- [globals] IVAN_HOME_OFFICE=SIP/BF8 IVAN_OFFICE=SIP/CFC IVAN_CELL=SIP/83 at callcentric [internal] exten => 101,1,Dial(${IVAN_HOME_OFFICE}&${IVAN_OFFICE}&${IVAN_CELL},60) same => n,VoiceMail(101 at

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Hello, I'm using MySQL realtime Call Queues (table /queues/ and table /queue_members/). I would like to ring the members of the call queue in a certain order. Therefore I use ring strategy /lineair /and I put the members into the table /queue_members/ in the order in which they have to be rang. So I have the queue : | name | musicclass | announce | context | timeout |

Egads. Getting queues to work is like pulling teeth. extensions.conf: exten => q_main,1,Queue(oneeighty_main||||1) exten => 80014055,1,Dial(SIP/80014018,15,tr) exten => 80014057,1,Dial(SIP/80014018,15,tr) exten => 80014052,1,Dial(SIP/80014018,15,tr) queues.conf: [oneeighty_main] musiconhold = default joinempty = strict leavewhenempty = strict strategy = rrmemory retry = 0 member

Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten => s,1,Queue(myqueue,rtnC,18) same => n,Background(user_unavail) same => n,WaitExten(10) exten => 1,1,Voicemail(1111 at my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a

Is there anyway to setup a queue with only one agent (device) which is always logged in. So when a call hits that queue the device will ring (if not already on a call) or will be put in the queue if the call is already in place? Thanks Miles -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi All, Anyone know if theres a way to share a Cisco 7940 between hot-desk users? My phones get their setup via SIP .cnf files, that load at boot via tftp, so I'm assuming the configs a failry static. However if I want a phone to be hot-desked, I could have different users sitting there. Is there any concept of "logging on" in these environments? Cheers, Adrian

Hello, Raw stats: Version:1.8.3.2 OS:Centos 5.6 Special setup: postgre database I am having a few queue issues with Asterisk specifically relating to breaking out from queues while on hold. The intent is that while someone is on hold they can press a key (lets say *) to break from the queue and go elsewhere (in this case to leave a message). However In all of my testing I am unable to get

----- Original Message ----- > From: "John Kiniston" <johnkiniston at gmail.com> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you

Hi all, I am having the following trouble with recording calls: When calls come into the support line did number, the call starts to record on the first queue, but appears to hang up when the call actually connects to the engineer (ie I see "got hangup request" on the cli and then mixmonitor ends.) I am guessing this has to do with the announce file that is played to the engineer

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is