similar to: Queue status question.

Hi,all, Now,I am working at make an realtime monitor for the call center based on asterisk. and ,I had search the archive and wiki.Through the return info from the management API, I can get the waiting calls ,abandoned calls ,hold time, etc,but I don't know how to get the number of incoming calls. The info like following :

All, I've been doing a lot of work on the Queue application and have some ideas I wanted to get some feedback on. Many people, myself included, have stated their desire for more/better queue statistics. We ought to be able to bring things up to a standard comparable to the established ACD apps. While some basic metrics (completed/abandoned calls, which agents last took a call, etc) can be

Hi I'm using Ast 1.0.3, and managing a Queue for ACD. Our Callcenter supervisor uses Flash Operator Panel to see status of the Queue, and logged in Agents. All calls that stay to long in the Queue gets into a Voicemail, in order to have customer leave a message. 1. I see the Queue has a Completed and Abandoned counter. I have not found a exact definition of these, besides the obvius ones.

Hello, Every queue has some status counters (completed, abandoned, hold time...) that are very useful for statistics. The problem is that those counters are reset every time Asterisk restarts. Is there a way to keep those counters, maybe in astdb? Also, is there a way to reset the counters through a cli command? Thanks. -- MARLON DUTRA Propus GnuPG ID: 0x3E2060AC pgp.mit.edu

All, I am trying to set a monitor file from the queue.conf as specified on http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf In order to avoid the default MONITOR_FILENAME format wich is: "agent-xxxxx-uniqueid.wav" for example "agent-10017-1266438575-26.wav" As you may now, when using the queue command you are not able to know which agent will take the call,

Hello everyone, I've just upgraded from 1.6.1.9 to 1.6.2.13. I have noticed that (after the upgrade) abandoned calls within the Queue produce no cdr at all. I am using unanswered = no (the default) in cdr.conf. The call shows, as expected, in the queue_log as ABANDON The dialplan is: Ringing(); Answer(); // need to answer or no music! goto

Hi, Has anyone written a management application (WinXP) which can display simple Queue Stats on a monitor. I would like to see; No of Calls currently in the queue Hold time Completed Abandoned I know the info is available via API,'Action: QueueStatus', I just don't want to re-invent the wheel if someone has already done it :-) Cheers Giles -------------- next part --------------

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, I am running a call center based on Asterisk and building some statistics based on the queue_log file. I have some doubts about it that maybe you could help (actually, maybe these doubts are suggestions for enhancements!): 1st Scenario - Agent receives the call, and puts it on parking for somebody else to pick it up. Parking # 7000 (for attender transfer)

Hi, I'm using dynamic realtime with asterisk 1.6.0.24, I'm having a strange problem with queue_members... If I update only 'membername' field on queue_members table asterisk won't refresh the change, but if I update another field like interface everything works as expected, I've found this problem also deleting a existing agent on queue_members and then inserting a new

Hello, I am having a problem which stems from the fact that the Agents that handle my call queues are unaware if there are are people waiting in the queue. I have found the following configuration options but they are not very helpful. in queues.conf: announce=xxx The "announce = XXX" option in queues.conf makes Asterisk play the XXX announcement to the member of the queue who

I've been tasked with finding and implementing a CDR/Queue analyzer to provide information to management about the call center's performance. My Google-fu seems to be returning a lot of things that are more or less abandoned projects. Does anyone have any recommended solutions for a CentOS 6 / Asterisk 10 "vanilla" server? Not opposed to something commercial, provided it

Here is the run down... billsec is talk time duration is wait time dst is the queue extension lastdata is the queue name lastapp will show logins dstchannel is the destination agent disposition is answered or abandoned status Mysql example to show all agent call detail for agent 8000 on queue number 8877... ( I have a bad habit of using like statements, this will work with = if you type

Hello, I am running a Dovecot server (version 1.2.17) on FreeBSD 8.2, using LDAP to authenticate Active Directory users. I can successfully bind and authenticate using PLAIN and LDAP without SASL, but obviously passwords for the bind user and the user being authenticated are being passed in plain text. I've attempted to configure my server to us SASL however when I attempt to authenticate a

Hello, I'm trying to write a php script that issues the QueueStatus and Queues manager API commands to Asterisk and records the returned event data into a MySQL table. On voip-info.org, I see that QueueStatus returns such things as Queue, Max, Calls, Holdtime, Completed, Abandoned, ServiceLevel, and ServiceLevelPerf. However, there are no descriptions for these values. I've tried

Martin Pycko <martinp@digium.com> writes: > sure, use the 'n' option of the queue and put voicemail app as the next > priority Will that work? From my read of the code, the timeout parameter is only checked while the call is being sent to an agent's phone (inside the try_calling function). The timeout doesn't seem to be checked while the user is waiting to get to

Hi Gabriel, Yes this information is shown in real-time and also in historical reports with the OrderlyStats system. OrderlyStats is now available as a Server Edition you can download and install yourself, as well as the FREE managed service. You can get it at http://www.orderlyq.com/statistics.html Hope this helps, Matt. Gabriel Ortiz wrote: Hi all, Is there a way to get the time

I've been doing some work on a queue log analyser for a while now, getting the basics in place, an example of which you can find at the URL below. However, just wondering what information people think is most useful in a log analyser? At present it includes the following features: # Time periods - specify a period of days from the log which you want to generate statistics for (e.g. only the

I am having a problem with the Call Queue Feature. If I let a user into the Queue prior to an agent being available for them to take the call, they experience the following: 1) they hear that they are the first in line 2) when the agent finally logs in (the caller on hold in the queue is sent to the users phone) 3) the AGENT is still in the login phase hearing that they are "successfully

I am considering switching to Asterisk for my ISP. I currently use a NorTel ICS with a NAM II (standard voicemail and Minuet ACD software). I have a technical support center staffed by a max of 5 agents at one time. I am wondering if it is possible to do these things with a queue: 1) When a customer enters a queue, they are only left in the queue for x seconds (say, 30 seconds) while waiting