asterisk users - Aug 2007 - Keeping queue counters after restarting

Hello,

Every queue has some status counters (completed, abandoned, hold
time...) that are very useful for statistics. The problem is that those
counters are reset every time Asterisk restarts.

Is there a way to keep those counters, maybe in astdb? Also, is there a
way to reset the counters through a cli command?

Thanks.

-- 
MARLON DUTRA
Propus
GnuPG ID: 0x3E2060AC pgp.mit.edu
http://www.propus.com.br/
http://hackers.propus.com.br/~marlon/

On 8/24/07, Marlon Dutra <mfdutra at gmail.com>
wrote:
> Hello,
>
> Every queue has some status counters (completed, abandoned, hold
> time...) that are very useful for statistics. The problem is that those
> counters are reset every time Asterisk restarts.
>
> Is there a way to keep those counters, maybe in astdb? Also, is there a
> way to reset the counters through a cli command?
Nope.

Plus i personally don't think that they are much of use. You should be
processing queue_log or CDR to obtain more complete picture. But if
you feel you really need it you can post a feature request in
bugs.digium.com. It would be called something like persistent queue
status - in analogy with persistent agents and persistent queues.

Regards,
Atis

-- 
Atis Lezdins,
IT Responsible of BEST Riga,
atis at BEST.eu.org
ICQ: 142239285
Skype: atis.lezdins
Cell Phone: +371 28806004 [Tele2, Latvia]
Work phone: +1 800 7502835 [Toll free, USA]
?BEST? -> www.BEST.eu.org

On 8/24/07, Marlon Dutra <mfdutra at gmail.com> wrote:
> Every queue has some status counters (completed, abandoned, hold
> time...) that are very useful for statistics. The problem is that those
> counters are reset every time Asterisk restarts.
>
> Is there a way to keep those counters, maybe in astdb? Also, is there a
> way to reset the counters through a cli command?

Not sure about restarts, but trunk keeps them through reloads.  How often
are you restarting?

From
http://svn.digium.com/view/asterisk/trunk/CHANGES?revision=79638&view=markup
:

Queue changes
-------------
* Added keepstats option to queues.conf which will keep queue
  statistics during a reload.

I don't think there's a command to reset the counters - would be a
good (and relatively simple I think) patch to offer up before 1.6 gets
closer to a release.

-- 
j.
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Launched the OS X version of Gizmo after about a year of inactivity,  
downloaded the update and discovered the new improved Giszmo features  
Asterisk interoperability by allowing a secondary SIP account to be  
registered simultaneously.

It also allows you to make the routing choice for outgoing calls;  
your own server or via Gizmo. So far, this is the best SIP softphone  
I've come across for OS X.

It comes in other flavors and I thought I'd mention it as it can be  
free and I haven't seen it mentioned recently.