similar to: Call Center: scripting for call routing, reporting, login and logout, CTI

Let's try this again. I have a Quintum AX Tenor gateway sending calls to Asterisk from BT analogue lines connected to FXO. The agents hear an echo on their side but incoming callers hear the conversation fine. I can't seem to find the problem. Anyone seen this issue before? <p style="margin: 0; padding: 0; border-collapse: collapse; font-family: Tahoma, Arial, Sans-Serif;

Hi, while testing current release candidate 1.8.0-rc2 I stumbled on a weird behavior. I did not find any hints in the archives or at the bug tracker. Two SIP-Clients are connected (both on the local net, no NAT). The RTP stream flows directly between the phones. If I set phone A on hold, the music on hold is played. On the CLI I see the following message running: WARNING[2470]:

Hi All; We know that agents can login and logout from the phone handset. But if we need the login, logout, ready and not ready to be from an application and to be integrated with the CRM, how to acheive this? Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which is embded in the CRM application) will receive the the caller id or information via that CTI client. How

Hello; Is there CTI module in asterisk with CTI client to login and logout and do ready and pause? Regards Bilal -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130714/dd86c885/attachment.htm>

Hi list; I am looking for an application that can be used with call center, in this application we can integrate the telephony part of the call center (like CTI Client ad so on), any one can advise for a good application to be used with Asterisk Call Center? - Note: The application to be customized easy, to be able to use it with Banking, Telecom, Oil, .. etc. Regards Bilal

Hi Bilal, if you're looking for Asterisk, CRM and even Google Contacts integration, do check out Aptus FonB (www.aptus.com). I believe that's the exact solution you're looking for. Br, Maax __________________________________________________________________ Hi; I used vicidial for call center and I would like to try elastix. Can someone advise about the advantages? Does Elastix

Hello, We've released another update to our VICIDIAL/astGUIclient call center suite: 2.0.5 http://astguiclient.sf.net/ The call center suite client applications run on most modern web browsers on almost any GUI-capable operating system, and it includes the VICIDIAL call center suite. This package is free and AGPLv2. This package is geared towards Asterisk installations with SIP,IAX or Zap

Hi; I used vicidial for call center and I would like to try elastix. Can someone advise about the advantages? Does Elastix has a screen for the agent to login/logout from their PC and deal with the inbound/outbound calls and Integrated with the CRM? Regards Bilal

I know this question has been asked a lot before, but please I would like to know from personal experience. I'm looking to use Asterisk in a call center environment, where most of the calls will be outbound calls. They will have at start 100 agents. I have looked at vicidial and looks promising, however I would like to hear from users what they use and how they like it compared to other

Hi All; Really I need to know why when using the "h" in the exten =>, then we use DeaAGI with it? I am using vicidial and I see this line alot, so I need to know how it work (when it will be executed): exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) The question is: When

Hi All; To simplify the the login and logout for the agent, I am looking for the variable that can be used for the AddQueueMember (in the place of the ?????? as following: exten => 100,1,AddQueueMember(CustomerSupport,${????????},1) exten => 100,2,Playback(agent-loginok) exten => 101,1,RemoveQueueMember(CustomerSupport,${??????}) exten => 102,2,Playback(agent-loggedoff) In other

It sounds like Naren and company has their own CRM application. They need a predictive dialer that allows third party app integration. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Matt Florell Sent: Monday, March 13, 2006 8:03 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re:

Hi All; I am looking for a good Outbound Dialer and to be practical with possibility to do modification on it, the outbound dialer should send the calls to the agent when the agent is logged in as long the agent is belong to the queue (or let us say the skill group of this campaign). Any one can guide me? If I can build this using the AMI, so I appreciate if anyone did it before me so I can use

Has anyone started on CTI development?

Hi All; We would like to build a call center having 2 E1, but we would like to know which card to select: Sangoma or Digium? And card type to be PCI express or PCI 5.0V or PCI 3.3V ? Any advise or special recommendations for the call center? Regards Bilal

hello all, I am looking for an implementation of a 10 man call center. low cost license or GPL will be preferred. I will be glad for your help. Regards -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160622/8e2e5ab8/attachment.html>

Hello, We've released another update to our astGUIclient-VICIDIAL suite: 2.0.4 http://astguiclient.sf.net/ The client suite runs on most modern web browsers on almost any GUI-capable operating system, and it includes the VICIDIAL call center suite and the astGUIclient client-side web app which extends your phone's functionality. This package is free and GPL. (the suite is not an

Hi All; I am using Asterisk for Call Center (so agents login, logout, ready, not ready, ... etc). To be able to have a good call center reporting, on what I have to depend? On the CDR of Asterisk or there is another way? Is there a good open source tool to be used for Asterisk call center reporting? What about using the database? Appreciate ur kindly advise. Regards Bilal

Dear Tariq; About elastix.org, this can be use with Asterisk or it is coming as a complete IP Telephony, Call Center, IVR and Reporting? Because, I do not need to install another IP Telephony on the server which already has asterisk which is an IP Telephony, this will cause a problem in the service (for example, when listening for SIP port of 5060).

Hi all, Here''s an odd one. I have a "Tax" model which is related via a habtm relationship to a "Storefront" model. In my view_store rhtml file, I have the line : @storefront.taxes.each do |tax| This line returns the following error: NameError in Admin#view_store Showing app/views/admin/view_store.rhtml where line #52 raised: uninitialized constant Taxis See