Wai Wu
2006-Mar-13 07:55 UTC
[Asterisk-Users] Need help implementing call center featuresofAsterisk
It sounds like Naren and company has their own CRM application. They need a predictive dialer that allows third party app integration. -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Matt Florell Sent: Monday, March 13, 2006 8:03 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Need help implementing call center featuresofAsterisk Hello, There are two GPL Asterisk-based outbound call center systems available, GnuDialer and VICIDIAL. You can find consultants able to install each of them on their project sites: http://www.gnudialer.org http://astguiclient.sf.net/vicidial.html MATT--- On 3/13/06, Wai Wu <wwu@calltrol.com> wrote:> Try looking into the manager api. Also, there are telephony server companies out there that uses asterisk for VoIP and do all their predictive algrithm themselves. google for key word "predictive dialer" > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Naren Koka > Sent: Monday, March 13, 2006 7:26 AM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Need help implementing call center features > ofAsterisk > > > I am looking for help in implementing call center on Asterisk server. > How can we implement predictive dialing? How does it communicate with > a CRM system? Are there consultants who can help us setup the system? > > Thank you, > Naren > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Matt Florell
2006-Mar-13 08:07 UTC
[Asterisk-Users] Need help implementing call center featuresofAsterisk
Hello, VICIDIAL allows for some integration with a third party CRM web interfaces. We use it on inbound and outbound campaigns to link with our custom CRM website. VICIDIAL has a "WEB FORM" feature that allows for immediate webpage popups with customer information and a custom web address that can popup a CRM customer record as soon as a call is sent to an agent. It works very well for us and is quite flexible. In our case we also have some custom perl scripts that handle the loading of data into the dialer's lists on a regular basis from the CRM database. It's all pretty simple MySQL stuff. MATT--- On 3/13/06, Wai Wu <wwu@calltrol.com> wrote:> It sounds like Naren and company has their own CRM application. They need a predictive dialer that allows third party app integration. > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Matt > Florell > Sent: Monday, March 13, 2006 8:03 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Need help implementing call center > featuresofAsterisk > > > Hello, > > There are two GPL Asterisk-based outbound call center systems > available, GnuDialer and VICIDIAL. You can find consultants able to > install each of them on their project sites: > http://www.gnudialer.org > http://astguiclient.sf.net/vicidial.html > > MATT--- > > On 3/13/06, Wai Wu <wwu@calltrol.com> wrote: > > Try looking into the manager api. Also, there are telephony server companies out there that uses asterisk for VoIP and do all their predictive algrithm themselves. google for key word "predictive dialer" > > > > -----Original Message----- > > From: asterisk-users-bounces@lists.digium.com > > [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Naren Koka > > Sent: Monday, March 13, 2006 7:26 AM > > To: asterisk-users@lists.digium.com > > Subject: [Asterisk-Users] Need help implementing call center features > > ofAsterisk > > > > > > I am looking for help in implementing call center on Asterisk server. > > How can we implement predictive dialing? How does it communicate with > > a CRM system? Are there consultants who can help us setup the system? > > > > Thank you, > > Naren > > > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >