similar to: Queue Call Transfer Issue

Hello, I thought to post this here before my manager starts his own coding project to give us a workaround. My situation I'm running into is as follows: 1. A call comes into our Asterisk system, it's trunked from one office to another via IAX. 2. Call enters a queue and is picked up by one of the agents. 3. That agent has to transfer the call, could be for a number of reasons the client

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

I am trying to figure out which one of our agents is answering the calls. According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log the only time the queue_log puts the channel (agent) is during logoff & logon. There is the connect & completeagent message, but it doesn't show which channel (agent) answered the phone. I can't even figure it our cross referencing the

Hello list, I don't know if anybody faced this issue, but I finally found a workaround. I am using an external program with an AMI connection to originate outbound calls to Local/ channels, and on the dialplan context I dial outside with the corresponding trunk according to the prefix of the dialed number. The problem here was CDR, more precisely the uniqueid. Reading these mail lists I

I am having a problem with my queue_log. When an agent transfers a call I am not getting the extension that was dialed for transfer, I am only getting the name of the macro we use: 1425307308|1425307242.33367|PedidosKosmos|Agente 102|TRANSFER|s|macro-stdexten|13|52|1 1425309366|1425309316.33729|PedidosKosmos|Agente 102|TRANSFER|s|macro-stdexten|7|42|1

Dear all is it possible to handle a queue using a programmed IVR? As i understood, is possible to: - do some IVR in the dialplan BEFORE to queue the call - put a timeout to exit from the call and then do some IVR in the dialplan - intercept a single dialtone to exit the queue and performe some IVR in the dialplan (context setting in the queue) I've tested these things but in each case if i

Hi, I have several queues configured at my call center for different support levels. Today, something weird happened: - A client called queue 1 and was answered by an agent - The agent transferred the call to an user (not a queue), by dialing the atxtransfer (1) key defined in features.conf - The user transferred the client to another Queue, by using the second channel and the XFer key of her

Hi, I am running a call center based on Asterisk and building some statistics based on the queue_log file. I have some doubts about it that maybe you could help (actually, maybe these doubts are suggestions for enhancements!): 1st Scenario - Agent receives the call, and puts it on parking for somebody else to pick it up. Parking # 7000 (for attender transfer)

Hi, I've just uploaded a patch here: https://issues.asterisk.org/view.php?id=16925 This patch introduces a new parameter; "congestion" to both RINGNOANSWER in queue_log and AgentRingNoAnswer AMI event, which is set to 1 if the call failed to go through because of technical difficulties. And it also is more verbose than app_queue has been earlier, since app_queue usually silently

I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting

Hello, Iam using queues and agents, thats OK. I have interesting information form Asterisk in txt file format var/log/asterisk/queue_log Today Iam reading these txt files and wrote them in an mySQL databases. I would need this information more realtime. Some information I do writing in the dialplan direct in an mySQL database. Is there any way that Asterisk write this information direct in

Hi Everyone, We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full. I want to record the total hold time for an extension and save it with an epoch time stamp. What is

Is there any AMI action that logs a realtime agent? I mean, if you send it, queue_log and queue_member get the corresponding inserts. Regards Sebastian -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090312/68bb3a3a/attachment.htm

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5

I'm in search of useful ACD type statistics from the queues. Ie talk time, ratio's, dropped calls etc. The flat file queue_log is nice, but more useful would be the data in Postgres or Mysql. Unfortunately the queue module does not yet support ODBC DB logging (yet). In the meantime this quick and dirty hack gets the job done. Replace the flat file with a unix named pipe.

Hello list, I'm sending calls to a queue in the attended way, that is, *1.* the original call is put on hold, *2.* a second line is open to call the queue, *3.*after an agent is connected the original call is transfered to its final destination. 1. Zap/1-1 <--> SIP/agentA-tag1 2. SIP/agentA-tag2 <--> SIP/agentB-tag 3.

asterisk-users-bounces at lists.digium.com wrote on 03/25/2015 01:38:26 PM: > I'm looking at enabling autopause on one of my queues where my queue > members are bad about leaving their desks without pausing. > The problem I see is that when the queue pauses an Member it doesn't > jump into the dialplan to do so which means my handy device state > and asterisk database

Dear All, I'm running version 0.7.1 of Asterisk server for our global help desk. We have put together a comprehensive reporting package for static's from the CDR. I'm not able to calculate the time a call is in the queue before it goes to an agent? I would appreciate help with working this out. Warm Regards and Thanks Shad Mortazavi

Good afternoon list. I am facing a problem with the CDR and Queue_log tables (MySQL). The ABANDON events is being saved correctly in queue_log, but in the table CDR is not saving the registry of such abandoned calls. Apparently the CDR table is functioning normally, I have several records of links in it. From what I noticed, is only the events abandonment that are malfunctioning. With this

I have not been able to find anything that relates to this problem. The agents are using Cisco phones. Calls goes into a queue. but once an agent picks it up it cannot be transferred. However if they call directly to the agents extension it's not a problem transferring calls. It sounds like a misconfiguration but I cannot see what's wrong. Any takers? -- Steve Szmidt "They