asterisk users - Jun 2005 - Calculating the lenght of time in a call queue?

Dear All,

I'm running version 0.7.1 of Asterisk server for our global help desk.

We have put together a comprehensive reporting package for static's from
the CDR. 

I'm not able to calculate the time a call is in the queue before it goes
to an agent? 

I would appreciate help with working this out.

Warm Regards and Thanks

Shad Mortazavi
------------------------------------------------------
Nexus Global Technical Manager
n|m Nexus Management Inc

Time waiting for an agent is one of the fields recorded in the queue_log
see the following 
http://voip-info.org/tiki-index.php?page=Asterisk%20log%20queue_log

Regards,
Mac.



-----Original Message-----
From: Shad Mortazavi [mailto:Shad.Mortazavi@nexusmgmt.com] 
Sent: 17 June 2005 15:54
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Calculating the lenght of time in a call
queue?


Dear All,

I'm running version 0.7.1 of Asterisk server for our global help desk.

We have put together a comprehensive reporting package for static's from
the CDR. 

I'm not able to calculate the time a call is in the queue before it goes
to an agent? 

I would appreciate help with working this out.

Warm Regards and Thanks

Shad Mortazavi
------------------------------------------------------
Nexus Global Technical Manager
n|m Nexus Management Inc 

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I don't get a queue_log file?

At what stage was this introduced?

Thanks

Shad