similar to: Caller information in Web

Hi All, Is there a way that I can include call dialing functionality in a webinterface. I have EyeBeam configured with a SIP user say 8440. Will I be able to design an inteface which agent can choose a number and the Dial without punching in the number in Eyebeam. I tried using the .call file. ie The agent can choose which number to dial from a web interface. Then, a .call file is created with

Hi all, I ve setup a queue with 2+ agents for managing our inbound calls from customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using AgentCallbackLogin application and I use a BASH AGI to accomplish this as there are some validations done with MySQL DB. Im aware that transfer could be done with option 't' in the queue() application and I was able to successfully transfer

Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from his SIP phone and enters into the queue. Second AGI gets executed when the Dial operation is performed. I see the agi_uniqueid obtained from both AGI instances are different and I

Hi All, We have installed CentOS 5.3 x86_64 in an HP DL585 server with AMD Opteron 64 bit processor and 16 GB RAM. The kernel version is 2.6.18-128.el5 . Now this has thrown an error message in /var/log/message, Jul 3 21:41:11 db1 kernel: EDAC k8 MC0: general bus error: participating processor(local node origin), time-out(no timeout) memory transaction type(generic read), mem or i/o(mem

Hi, Is there a way that we can add custom IP-Tables rules in a nat'd physical host? I need some custom rules mentioned in physical host to access some services in the guest systems. Any hints on this? Regards, Kurian Thayil. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi All, I am having issue when trying to build a custom kernel in CentOS 4.4. Current Kernel Version is 2.6.9-42.ELsmp and the server is HP Proliant DL380 G3. I downloaded the source rpm and then installed it. Gave the command, rpmbuild -bp --target=i686 /usr/src/redhat/SPECS/kernel-2.6.spec. But it throws me an error after patch operations. The following is the error.

Hi All, We are using Asterisk 1.2.18 in a CentOS box. Implemented a queue (maqueue) structure for handling customer calls. There are 4 queue members (85744,85766,85511,84888). These 4 members are logged in using AgentCallbackLogin application. But at some point, one of the agent's SIP phone does not ring for an incoming call to this queue. I checked the agent status and it is not in paused

Lately I have been getting many complains that Eyebeam crashes when you dial a number that does not exist. This happens in both R2 and ISDN PRI lines. The softphone stops working and has to be restarted. The response I got from tech support was: the actual issue is that asterisk should not be sending a 503 service unavailable when a particular softphone is not online. The soft phone stops

Sorry if you see this message repeated twice. I would like to set up hard phones and softphones with the same extension so that when anybody in the company dials an extension, each user's hardphone and softphone will ring at the same time. I've tried setting this up before, but I noticed that the last sip device to register with the same extension is the only one that rings when the

Dear All, I have make a queue in my dailplan and queue is not working properly,prbolem is that all call goes to same extenstion at a time.Because,I use eyeBeam(softphone) and eyeBeam have six line and whenever a call comes into eyeBeam that call reserved by Line 1 suppose to 2nd call will come that call goes to Line 2(same extension used by Line 1) and 3rd call goes to 3rd line and so on. But i

Hi All. I'm using asterisk 1.2.10, 1.2.13 and 1.4.0-beta3 wth softphone eyebeam 15 I do the following: eyebeam call to PSTN phone 911234567 and asterisk can't create a zap channel sends CANCEL to eyebeam. The log of eyebeam shows this: [06-11-08]16:52:07.415 | Info (debug) RESIP:TRANSACTION | "Matching rule for CANCEL :911234567@192.168.2.54 SIP/2.0 Via: SIP/2.0/UDP

Hi, Any of you have any experience with SIP softphone dialler that capable of local recording? (recording to files in harddrive) So far I only know eyeBeam and Express talk. eyebeam fine but there are known error with recording. Express talk recording looks ok, but sometime it doesn't have incoming voice with *. Cheers Benni-

We installed na Asterisk System whith 400 Softphone users (Eyebeam 1.5 from Counterpath). As far as we know, Asterisk don't support yet IM (Instante Message) feature,instead Eyebeam have this feature. Is that true? Is there any new version from Asterisk that supports IM? > Eduardo R. Assis > Soluziona Ltda > Consultor S?nior - TELECOM > Al. Tocantins, 125 - 290 andar -

Hi all, I am using asterisk1.2.14,realtime and I find there is a strange case in the receiver's display. I have a dial plan to route a call to the destination. I haven't set the callerid(num) for the caller. In the receive ends, it's display shows "asterisk" when I make a call to the receiver. I wonder why "asterisk" shows in the display as I haven't set

Hi, I have installed latest stable version of Asterisk. I registered 1 Quintum Gateway and 5 eyeBeam SoftPhone. But I can make just one call at the same time, if i try to make calls from 2 softphones to anotherone, second caller listens " the person have extension xxxx is on the phone ...." . So we couldn't make two or more calls at the same time for a SoftPhone. What should we

Has anyone tried Xten's new eyebeam SIP video softphone with Asterisk? http://www.xten.com/index.php?menu=products&smenu=eyebeam Jim James H. Thompson jht@lava.net

I have installed several call centers in the netherlands with the eyebeam softphone (from the counterpath guys) It is not free, but very stable, and pretty easy to use. It works great with asterisk (specially the presence option, so agents can see whether somebody is actually ready to take a call). In combination with sennheiser headset CC series, I have had no complaints. We also use a tapi

Hello! I tried using sendtext() in the Asterisk dialplan to send a SIP MESSAGE to Bria or a recent Eyebeam on my mac. I know it used to work, but right now I get "100 trying" and nothing else from the softphone. Anyone that knows what's going on here? Thanks, /O

Having a weird issue with some agents getting stuck busy on my system. Call will come into the queue and the agent will hit DND, or be DND when the call comes in (DND being the button on eyeBeam softphone, not a star code). After the agent comes back from DND they will be "stuck" as busy in the queue and I have to reload chan_agent.so in order to get them available. I'm running

Hi all, I have agents who are members of more than one queue. When an agent is busy with queue A, he is not considered busy by queue B, and receives call (since his EyeBeam Softphone has 6 channels). Besides that, I use a monitoring tool that connects through the manager interfaces and run "show queues" and "show agents" to know agents statuses. I need Asterisk to consider