similar to: Order of queue member list

Hi I have a problem with the queues on Asterisk. The setup is Asterisk@Home v1.0 with Asterisk 1.0.7. I have 1 queue (4500) set up, with leastrecent strategy. There are no agents configured in this queue. Agents log in by dialing 4500* on their phones. All incoming calls are sent to the queue. Calls wait 120 seconds in the queue, and are then sent to voicemail extension 310. My problem is

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

Hi Everyone, We have three different Queues set to "leastrecent" strategy and from time to time I hear someone complain that they receive short rings (partial ring cycle) and since it's not their turn even if they pickup the phone the call is not given to them since the Queue is actually hitting someone else at the same time. Is this short ring an indication of some sort for

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be getting most of the calls - and when I checked, out of 50 inbound

I have configured my mysql database by following this link http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue The only difference is that I am using ODBC instead of MySQL with Realtime. Within extensions.conf I have the following for my queue exten => 9**2**1611,1,Answer exten => 9**2**1611,2,Queue(irock.com,tT,,,300) exten => *50,1,Answer exten =>

I have an Asterisk 1.6.0.28 system, with a queue called 'marketing'. Everything appears normal, but the status of the members never changes from 'not in use', even if they are being rang or are in a call. Members are added like so: queue add member SIP/1406 to marketing penalty 0 as SIP/1406 state_interface SIP/1406 And they are present as a hint: exten =>

This email is not a question, but a potential solution to any who have had the same issue I have faced. If you have agents logged in to multiple queues at the same time, Asterisk does not handle the answering of those queues in any set order or sequence. It has no way of prioritizing calls in between the shared queues, to guarantee that the queue with the call that has the longest hold time

<asterisk-users@lists.digium.com>Asterisk 1.4 I have strategy= leastrecent and autofill = yes I have 2 agents, one is answering a call and the other is free and have some calls waiting in the queue. Only when the first agent hangup the second agent receive the first call in the queue. It happends some times. This behavior still happend in 1.4.1 version. Thanks a lot. -------------- next

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

Just woundering if the intentend functionality of leastrecent and fewestcalls it to continually dial only the first chosen ext. in the queue. In other words if a memeber is logged into the queue but doesn't answer the call the call never moves on in my configuration from that ext. This could be really bad!!!! Thanks [support] announce-frequency=45 strategy=leastrecent music=default

Hi, I've recently upgraded Asterisk to the latest version 1.4.9 on a PBX that manages several queues, but at least on one queue strategy (leastrecent) it doesn't seem to be distributing the calls has it should. I think this strategy should work like this: a) Make a list of available agents and their idle time (time since last call) and

We're moving a somewhat complicated call center over to an Asterisk system, and I'm looking for documentation on queue/agent configuration. So far I haven't found anything on the Digium or Asterisk websites, and I was hoping that someone could point me in the right direction. Thanks, Devon

I've tried every combination I could find on the net and so far there is no joy The thing is I can do this update from the command line: Maybe some new eyes might find the answer? exten => update,1,MYSQL(Connect connid localhost root password dax) exten => update,n,MYSQL(QUERY resultid ${connid} UPDATE\ caller\ SET\

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has

How does one answer more than 100% of the calls in less than 60 seconds? techsupp has 0 calls (max 20) in 'leastrecent' strategy (104s holdtime), W:0, C:3, A:2, SL:166.7% within 60s

I am trying to set up Hunt Groups and I am having some issues. Here is what I am trying to do. All my users actually register with OpenSIPS. Asterisk is using Realtime and I have set up a MySQL View Table so that Asterisk see's all the SIP users info that OpenSIPS has. This is what I have configured queues.conf ---------------------------------- [irock.com] strategy=leastrecent

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;