similar to: Asterisk CTI interface to control legacy PBX

Hi All; We know that agents can login and logout from the phone handset. But if we need the login, logout, ready and not ready to be from an application and to be integrated with the CRM, how to acheive this? Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which is embded in the CRM application) will receive the the caller id or information via that CTI client. How

Hi. I have just finished Googling the list archive for information on doing CTI with Asterisk. I never found a definitive "here's how it's done" answer, but I did see a number of postings indicating that it was at least a possibility. (For those of you who already know about CTI, please pardon the pedantic introductions to each section.) Here are my questions: [First Party

Hi, I'm a little bit stuck with Queue app. I'm putting callers into the queue and have them hear music on hold when all (static) agents are busy. This is easy. But when agent become available I want the caller to hear a ringing tone (with message that his call has been routed to the support representative). Is this somehow doable? Thanks, David

Hi, While this question does not directly concern Asterisk, it certainly relates to CTI applications. When building CTI application, you can meet 3 data types : - LDAP data, for employee data, - SQL data, for customer or structured data, - vCards-like, for various contacts mostly stored in Email's address books. It is very common to deal with LDAP or SQL databases, from a program. I would

Hello; Is there CTI module in asterisk with CTI client to login and logout and do ready and pause? Regards Bilal -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130714/dd86c885/attachment.htm>

Hi Guys! After 1 week or looking for answers about CTI and Asterisk, I havent been able to find the necessary applications to do what I want to do. Maybe you guys have more insight on this. I tried installing asttapi, and works great! Can make outbound calls from outlook, etc.. Nice work! For incoming calls.. Ive been trying software like ascendis callerid, call alert and identapop pro, but

Has anyone started on CTI development?

Hi there, I am integrating CTI functionality to my java application and using Asterisk as PBX. I need some advices as to whether I am in the right track. ? Asterisk server is configured and working fine. ? I have a generic sip hard phone ? I have X-lite soft phone installed. To provide for CTI functionality, I am utilizing the asterisk manager API, I designed a java application that can do the

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm

Hi people I'm just mailing to see what people are using for CTI solutions with asterisk. Aslos, has anyone managed to integrate asterisk with Salesforce? Thanks in Advance Ish -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: ish at pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, Duplex 2,

If you're talking screen pops, crm integration, type CTI, Trixbox has hooks built in for SugarCRM. Cory Andrews -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matt Florell Sent: Monday, November 27, 2006 3:59 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users]

Hallo everybody, today i've released the very first (and very alpha :-) version of ABCTI, a CTI solution for Asterisk written in python, using pyGTK and py-Asterisk. It talks directly to the Manager API, so no additional software is required on the Asterisk server. You can find it on Sourceforge as http://abcti.sourceforge.net Basic functionality is already there: Originate, Transfer,

Hi all, Is it possible and easy to make a CTI server with Asterisk? Florent,

Hi all, i have a question: what about a CTI implementation with Asterisk. I've been looking for info in www.voip-info.org <http://www.voip-info.org/> and in google, but There are no precise informations! Thanks a lot stefano -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello guys, Is there a decent click-to-dial CTI which works well with Asterisk? We have vanilla asterisk implementation and I have tried a few (ADA, Outcall etc) but they have poor documentation and don't work very well. We are looking for an application which can allow us to dial a number from Outlook and IE/Firefox for outbound calls and get a pop-up for inbound calls with call history

I''ve asked some CTI questions before and I have another one based on my migration progress. These are two condensed tables (the actuals being bigger): Content +-------------+ | id | | title | | description | | etc..... | +-------------+ ContentJob +--------------+ | content_id | | location | | date_expired | | etc..... | +--------------+ The above is

Hi All; I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way: 1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information? 2) If I can create skill groups and then the agent will login to this skill group. 3) What about reporting to check the call center performance?

Hi, As Freelance programmer/consultant I'm looking for project/task of IVR/CTI/CRM/IP-based, my skils are as following, 1 Dialogic-based CTI/IVR software programming 2 Intervoice IVR development 3 Siebel CRM integration and development 4 IBM DirectTalk and WebShpere Voice(VoiceXML,...) 5 IP-based development(VoIP,h323,sip,...) 6 Cisco

I would like to hear stories from people using TAPI, CTI or CallerID software with Asterisk. What are you guys using, setup examples, etc. Has anybody sucessfully integrated SugarCRM with Asterisk and how did you do it. Are you running callerid software? Did you stumble into problems like using tapi and callerid software returned both the callerid and calledid? Hope you can help me out with

Hello, Though I spent a couple of hours googling over the net, I still don't have a clear picture on how to do CTI between Asterisk and MicroSoft Dynamics CRM (Online version, if that matters). The features I'm after include: - click-to-dial - screen-pop. Do you have any valuable pointer on this ? Is this simply replying on TAPI ? Regards -------------- next part -------------- An