asterisk users - May 2004 - CTI (Computer-Telephony Integration) with Asterisk ?

Hi all,

Is it possible and easy to make a CTI server with Asterisk?

Florent,

On Wed, 26 May 2004, Florent Guiliani waxed:
> Hi all,
> 
> Is it possible and easy to make a CTI server with Asterisk?
> 
> Florent,
Yes, buy a computer and install Asterisk on it.

C = computer
T = Asterisk
I = install


-- 
Chris Maj, Rochester
cmaj_at_freedomcorpse_dot_com
Pronunciation Guide: Maj == May

The proper answer to the question is "what do you have in mind?"

CTI is an often-misused and often-misunderstood term. Florent needs to
provide more information on what he wants. For example, is he looking for
call/data transfer (i.e. data follows voice)? Is he looking for a simple
autodialer? Does he just want DNIS information to pop up on his computer?
Is he looking for a full-blown VRU application with database integration?
Smart fax server? Etc.

Greg
> On Wed, 26 May 2004, Florent Guiliani waxed:
>
>> Hi all,
>>
>> Is it possible and easy to make a CTI server with Asterisk?
>>
>> Florent,
>
> Yes, buy a computer and install Asterisk on it.
>
> C = computer
> T = Asterisk
> I = install
>
>
> --
> Chris Maj, Rochester
> cmaj_at_freedomcorpse_dot_com
> Pronunciation Guide: Maj == May
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

What do you expect out of the CTI?  Screen pops with customer
information?  DID based on caller-id of the customer (e.g. default
sales-rep)?  All those things are possible with AGI scripts and *
applications.

-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Florent
Guiliani
Sent: Wednesday, May 26, 2004 2:58 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] CTI (Computer-Telephony Integration) with
Asterisk ?


Hi all,

Is it possible and easy to make a CTI server with Asterisk?

Florent,

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An eGroupware integration would be great.

nico

Gregory Junker wrote:
> The proper answer to the question is "what do you have in mind?"
> 
> CTI is an often-misused and often-misunderstood term. Florent needs to
> provide more information on what he wants. For example, is he looking for
> call/data transfer (i.e. data follows voice)? Is he looking for a simple
> autodialer? Does he just want DNIS information to pop up on his computer?
> Is he looking for a full-blown VRU application with database integration?
> Smart fax server? Etc.
> 
> Greg
> 
>> On Wed, 26 May 2004, Florent Guiliani waxed:
>>
>>> Hi all,
>>>
>>> Is it possible and easy to make a CTI server with Asterisk?
>>>
>>> Florent,
>>
>> Yes, buy a computer and install Asterisk on it.
>>
>> C = computer
>> T = Asterisk
>> I = install
>>
>>
>> --
>> Chris Maj, Rochester
>> cmaj_at_freedomcorpse_dot_com
>> Pronunciation Guide: Maj == May
>> _______________________________________________
>> Asterisk-Users mailing list
>> Asterisk-Users@lists.digium.com
>> http://lists.digium.com/mailman/listinfo/asterisk-users
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
> 
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

Jay Milk wrote :
 >What do you expect out of the CTI? Screen pops with customer
 >information? DID based on caller-id of the customer (e.g. default
 >sales-rep)? All those things are possible with AGI scripts and *
 >applications.

I'm looking for screen pops with customer information, is it possible 
and easy to do with asterisk?

Florent,

Jay Milk wrote:
>"easy" is such a subjective word.  If you're a car-mechanic,
it'll be
>incredibly difficult, if not impossible.  If you're a linux-savvy
>C-programmer and you know the schema for your customer DB well, it
>should be trivial.  You calling plan could...
>1. Identify which extension(s) to ring
>2. Run a custom app NotifyExt which sends caller-id to computers
>associated to certain extensions (or does a broadcast of
>extension/caller-id info)
I'm a longtime C-programmer under linux but I'm a totally newbie in
telephony and aserisk technology. So the hardest work is to get an asterisk
installation working.
I've read the Asterisk HandBook but I'm lost.

Is anybody know a tutorial or asterisk for newbie link ?

Florent,

>
>
>
>  
>
<>Bob Kreider wrote:
 > http://www.automated.it/guidetoasterisk.html

Error 404 :-(

Florent Guiliani wrote:
>> http://www.automated.it/guidetoasterisk.html
> Error 404 :-(
http://www.automated.it/guidetoasterisk.htm

Thanks Andy,

Which soft phone are you using ?

farnsaw@stonedoor.com wrote:
>Florent,
>  I just went through this on a very simple Asterisk setup.  One X100P XFO
card
>and soft-VOIP phones.  Using RedHat Linux 9, the main install / compile went
>without a hitch and I did the default/example install of the configuration
>files.  This did not make asterisk work as it would not answer the phone
when I
>rang it, it turned out to be the Zaptel drivers were not being loaded at
boot
>time, so I manually did a modprobe command for the fxo card and the drivers
>loaded and everything worked from that point on.  Getting it working beyond
>that required configuring the IAX configuration files and the extensions
>configuration file and now I have 2 softphones that can dial out or receive
>calls.
>
>Andy Farnsworth
>farnsaw@stonedoor.com
>
>Quoting Florent Guiliani <fguiliani@perinfo.com>:
>
>  
>
>>Jay Milk wrote:
>>
>>    
>>
>>>"easy" is such a subjective word.  If you're a
car-mechanic, it'll be
>>>incredibly difficult, if not impossible.  If you're a
linux-savvy
>>>C-programmer and you know the schema for your customer DB well, it
>>>should be trivial.  You calling plan could...
>>>1. Identify which extension(s) to ring
>>>2. Run a custom app NotifyExt which sends caller-id to computers
>>>associated to certain extensions (or does a broadcast of
>>>extension/caller-id info)
>>>      
>>>
>>I'm a longtime C-programmer under linux but I'm a totally newbie
in telephony
>>and aserisk technology. So the hardest work is to get an asterisk
>>installation working.
>>I've read the Asterisk HandBook but I'm lost.
>>
>>Is anybody know a tutorial or asterisk for newbie link ?
>>
>>Florent,
>>    
>>
>
>
>  
>