similar to: Testing IVR / Callcenter applications

HI all: Iam planning to use my asterisk box as callcenter?,any one can advice me with the best callcenter open source program based on asterisk . ? Any help will be apreciated. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100307/116f1b75/attachment.htm

Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup?

hi i need an open source callcenter manager system like queuemetrics but opensource any one know any? i prefer to search before start a new one thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello, we have this problem with Trixbox 1.23 I have created an outgoing route where the 1st line has Voipjet and the 2nd an 3rd have voipcheap accounts. The problem is that at certain moments, when we call all the calls go through the voipcheap SIP accounts SIP, whose quality are not only not good enough but also consume a lot of bandwidth. The error message that returns Voipjet to Asterisk is

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

This is a global message to all to announce our callcenter / dialer / predictive dialer / vicidial program is now open. Codecs: G711, GSM, G729, G723 Protocols: SIP Duration Rate : 30/6 (6/6 with monthly minutes over 100,000) Channels : 100 to start with , more on demand. We are predictive dialer friendly , your account will not be shut off. Contact us to do a test run. Mike

Hello All, Anyone here has experience of accepting a ilbc call and sending it on g711 or g729 I am having problem in VOICE , call goes though but there is no voice. Senario: Call is coming in from Machine A to Machine B, sending to Machine C Machine B is an asterisk box, transcoding it from IBLC to G711 and g729. Problem: Voice is not appearing on the sip user sitting on machine A Already

Dear Asterisk Users Mailing List - Non-Commercial Discussion, I joined VirtualPhoneLine.Com service and am really enjoying the use of it. VirtualPhoneLine.Com allows me to buy virtual numbers from anywhere in the world and then forwards it to my Mobile Number, Regular Phone, MSN Messenger, Google Talk or an IP Phone. Have a look at the http://www.virtualphoneline.com/faq and

I assume most people here know what a joke DIDX is -- but in case you didn't already know, please avoid these people. Basic features of their service don't work, their tech support refuses/drags their feet to fix them for a month and if you post publicly about them, they terminate your service. Instead of investing their effort in reading mailinglists to terminate customers maybe they

Sometimes it happens to me that my remote SIP devices become incapable of receiving calls. This problem is easily fixed powering the hardware on and off, or reloading the application (when it is a softphone). I wonder if I can force that procedure from the SIP/Asterisk server Thanks in advance Alejandro Lengua -------------- next part -------------- An HTML attachment was scrubbed... URL:

Dear Asterisk Fans, I'm an Asterisk consultant in Argentina and want to make an spanish wiki (something like voip-info.org). I have the idea and some concepts about this project. It won't be a comercial project, it would be free and it's target would be spanish talking asterisk enthusiasts. I'm wrinting these for the sake of finding contributors, people who want to help me

Hello, I need to identify the live in (but mostly the live out) variables in a basic block (pass) I went over the documentation but couldn't find a way to do it. can anyone help and if possible point me to some code snippets ... thanks - fadi. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Has anybody ever integrated Skype with Asterisk? If you have, which software would you recommend to accomplish such a task? ChanSkype? And how reliable are the calls? Did the DTMF tones work? Thanks in advance. _________________________________________________________________ Discover sweet stuff waiting for you at the Messenger Cafe.? Claim your treat today!

I have 4 sipuras 3000 in a small callcenter connected to the PSTN receiving calls and forwarding them to Asterisk and viceversa. In addtiion I have some x100s, linksys FXSs, etc Strange things are happening with the Sipura and Asterisk which I cannot seem to figure out. During off hours at the callcenter, when no one is placing calls, if I place or receive a call with any of the Sipura,

Hi, Can some one tell me what is the meaning of all the fields of show queue callcenter? for example in my system it gives: callcenter has 0 calls (max unlimited) in 'roundrobin' strategy (33s holdtime), C:429, A:12, SL:0.0% within 0s How is the holdtime calculated? what is A and SL? Also how can I see which of my zap interfaces are busy currently? I did a zap show channels I get

Hi, I run a small inbound callcenter with 3 agents doing techsupport. The agents are logged in via softphone, using agentcallback login. Some times the agents PC running softphone hangs, and they reboot the PC. But * is not aware of this and tries to send calls to the PC, which gets rejected. -- outgoing agentcall, to agent '1009', on 'Local/1002@from-sip-c3fa,1' --

Hi, As Freelance programmer/consultant I'm looking for project/task of IVR/CTI/CRM/IP-based, my skils are as following, 1 Dialogic-based CTI/IVR software programming 2 Intervoice IVR development 3 Siebel CRM integration and development 4 IBM DirectTalk and WebShpere Voice(VoiceXML,...) 5 IP-based development(VoIP,h323,sip,...) 6 Cisco

Hello List, I just have a query.... is it possible to have 2 or more telephone number mapped to the same E1 line and if so will the TE120P card pick up the last 4 digits of each number - as it is currently doing for the one? -- Kind Regards Etienne Pretorius -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi all, i have the following setup PSTN -> routing server (asterisk 1.6.2.11) -> IAX -> callcenter asterisk 1.6.2.9 -> SIP -> agent Does work quit fine - then agent does have the abibility to transfer a call to a third party - the agent can initiate the transfer over a web interface - it does generate a asterisk manager atxfer request... So agent does initiate transfer - call

Hi, I am investigating possibility of using asterisk as an call center controller, i.e. Clients phone in, interact with IVR, if IVR is not enough get redirected to human consultant. There should be possibility for supervisors to connect to ongoing conversation. Expected traffic will not exceed 30 concurrent calls. Asterisk box should be connected to Siemens "communication platform"