similar to: Recording queue calls after an xfer?

Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller

Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm currently set up: - Call comes in and is placed into Queue #1 (which rings all phones for 15 sec). - If call drops out of this queue, it is placed into Queue #2 (which plays MoH until the call is picked up). I've tinkered with MixMonitor and I have my

Greetings, folks. I'm having a problem with blind transfers. It seems that, despite not having the T flag set, callers are able to use the blind transfer option. Scenario is this: - Asterisk 1.2.14 - Caller calls into our call center on one of our many phone numbers. - Call gets placed into queue. - Operator answers call. - Caller is able to hit our blind xfer key sequence (#0) and dial

Here's how it's currently working: 1) Call comes in 2) Operator parks call (700) 3) Operator picks up call on another phone (701) 4) Operator tries to transfer to a different phone (we use #0) but the transfer doesn't work. We can transfer initial callers all we want and it works fine. Once a call is parked, however, we can no longer transfer the caller. Any ideas? Thanks, Jay

Howdy, folks. I'm having a problem finding a way to auto-record calls (both incoming and outgoing). I know how to make it so either party can initiate recording, but I want it done as soon as both ends are connected (or prior to that if that's what it takes). It's probably right in front of me and I'm just missing it. Any help would be much appreciated. Thanks, Jay

How do I include a file (not a context) in AEL? #include "filename" returns an error. Thanks, Jay

Greetings, List. I have my Asterisk box setup with 8 Centrex lines that were "left over" from our old PBX system. My boss is asking me to set up Asterisk so that he can flash hook and make an outgoing call on the same line to have a 3 way call. This is what he wants to do: 1) Incoming call on his Centrex line 2) Flash hook and dial a new number (goes out the same line) 3) Flash

Before I make any serious gaffes, is this an acceptable place to post PHPAGI questions as well? I can't seem to find a dedicated mailing list for it. If not, any suggestions? Thanks, Jay

Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in advance, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com

Hello, We are recording our calls to queues by putting the appropriate options in our "queue.conf". This is all working properly. We would now like to set the MixMonitor option to adjust the caller volume (which is very quiet). With the regular MixMonitor application, we would just add the "v4" option to make it much louder. I don't see a way to set this option when

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Hi there. My problem, I can't figure out how to ask this question. So, hopefully someone out here can point me to the FM on this. I would like to have either a web page or an application that I can view that whenever a call arrives on the Asterisk server the application will display the callerid information. I've found quite a few examples of the reverse of this. To where a script is

I too was curious about this, so I copied the text into Babel Fish, and this is the result: I miss of the 2/04/2007 to the 11/04/2007. I will answer your message as of my return. For any urgency, to contact Emmanuelle Parache Moga or C?dric Buzay. If this guy is really going to be out until November these messages will get rather tiresome... John Beaman Telecom Specialist Voice

Hi list, I have a client with a strange requirement: putting a noise gate on the Asterisk channel. For those who are not familiar with them, noise gates are used in musical instruments to avoid entering low-level noise into the amp system. What they basically do is, they measure the volume of the channel, and when it's too low they just let the channel close, i.e send perfect silence,

Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them. What I want to do is: - dial call 1 (where the caller is in a "channel" format, like SIp/1234 or Local/1234 at ext) and "park" it somehow - dial call 2 (where again the caller is in channel format) and join it to the previous call. As a requirement, I cannot use the

Hello list, I have prepared a couple of new tutorials you may find interesting: - Installing an Asterisk 1.4 beta system - at http://astrecipes.net/?n=216 - Installing the Digium's Asterisk GUI for 1.4 - at http://astrecipes.net/?n=217 It's nothing too complex, but you may find them interesting, especially the new Asterisk GUI. Any comment is welcome - the site is a wiki, so feel

Hello all, A client of us, needs a queue monitoring system. In realtime he needs to now the PRI status, the agents logged in and logged out, the number of received calls by agent, ....,etc. I am not a call center specialist and i want to find a call center software to offer to my client that fits his needs. I need a monitoring solution for incomming and outgoing calls and a queue management

I agree with these fella's, this is a piss poor way of fixing it. I only know of one call center that used static agents, mostly because they were sold a peice of crap and they had no idea how to use it the other way. I think you will find the majority of call centers are callback centers. This decision has taken Asterisk out of the realm of providing reasonable call center solutions. VIVA

I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked this way in the distant past (pre 1.0)...but I am willing to be mistaken. Is this even remotely possible? PaulH

Hi, is it possible to have the information stored in /var/log/asterisk/queue_log realtime in mySQL? thanks