similar to: realtime queues

We use agents and queues, with CVS HEAD. I've read up on realtime queues and queue members, (and actually understand it!) but there is no reference to agents. Is it possible to have realtime agents as well ? Julian.

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

We are in the process of implementing realtime voicemail. I was wanting to "stress-test" the system to see if or when it would fall over. Is it possible to use sipp to create say 250 calls, each of which leaves a message in the voicemail ? My dialplan is currently [default] exten => stress,1,Answer() exten => stress,2(vm),Voicemail(7777|su) exten => stress,3,Hangup()

I am using AddQueueMember to add a local channel to a queue. My (simplified) dial plan is [AddMember] exten => 789,1,AddQueueMember(SomeQ|Local/456@Agent) [Queue] exten => 123,1,Queue(SomeQ|nt|||120) exten => 123,2,Hangup() exten => h,1,NoOp(InQ) [Agent] exten => 456,1,Dial(SIP/456) exten => 456,2,Set(SomeVar=SomeValue) exten => 456,3,Hangup exten => h,1,NoOp(InAgent)

Does anybody have realtime queue members working? Not the queues themselves, just the members. I have realtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general]

Is it possible to use hints from a realtime source like a db or curl ? I was looking at the grandstream GXP2000 Expansion Module (EXT) which has 56 fully programmable keys that work with BLF. You can daisy-chain 2 of these together to get 112 keys, plus the 18 on the 2010 phone to give 130 potential blfs. What I was wanting to do was to use the BLF as a type of agent monitor as well - when

When recording inbound agent calls, if the queues use agent members (Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm where xxxx is the agent number. However, if the queues use phone members (SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any way of making the recorded file either agent-xxxx or even sip-xxxx where xxxx is the extension number. I had

Hello, I have a partially working Realtime Queue using unixODBC and Firebird. I followed the steps on asterisk-guru and the voip-info asterisk message boards but have been having no success. I say that my queue is partially working because callers can join the queue. However the calls do not go to the agents even if the agent is not tied up and is available for calls. So the caller is stuck

I cannot seem to find any reference to labels in realtime extensions - using 1.4. I've googled until my eyes have bled, and also scoured voip-info.org. Is there anything that helps me here ? Many thanks. Julian

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message

Hello, using asterisk 1.8.11.1 using realtime queues When trying to remove a queue member, I get the following : -- Executing [122 at from-TESTCORP:2] RemoveQueueMember("SIP/testcorp5-0000000c", "testcorpq1,SIP/testcorp7") in new stack WARNING[18788]: app_queue.c:5653 rqm_exec: Unable to remove interface from queue 'testcorpq1': 'SIP/testcorp7' is not a

Hi there, As described on voip-info here http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue, if I use realtime queues, alterations to the list of members don't alter until a new call joins the queue. Is there anything I can do about this? I've tried looking for a bug number, but to no avail. I use realtime queue members for logging in and out, and I'd like it to take

Does anyone know of a realtime voice analytic engine that works with asterisk 11+ ? We want to be able to "listen" on the conversation for key words in order to ensure compliance . The plan is to show these keywords onscreen, and remove them once the agent has covered the compliance issues. This would necessitate that the conversation is monitored and analysed in realtime as we

I am trying to configure a new server for use in a small Call Center. I want to use realtime queues and agents and after following the instructions I can get the queue to show up on the system but no agents. I am using Asterisk 1.4.4 on a CentOS 5 machine. I have this in extconfig.conf: queues => mysql,asteriskcdrdb,queue_table queue_members => mysql,asteriskcdrdb,queue_member_table I put

Dear all I'm writing to the list for help as a last resort. I've exhausted all other options, so please forgive me. I've lurked here for years but never actually posted. I'm trying to get Asterisk Realtime SIP configuration working, but it refuses to do so. I have all the necessary configuration in place, Asterisk makes a connection to the database, which can be verified with

Hello, We are about to attempt implementing realtime queues using Asterisk Business Edition and are wondering if anyone has had any experiences or recommendations /warnings with using this feature. One issue we're trying to decide on is if we should have a MySQL server running on the Asterisk server or a remote server to house the database/tables for the queue settings/members. The concerns

I'm experimenting with realtime (CVS HEAD), but using odbc to a third-party database (progress) instead of mysql. Following the instructions on voip-info, I created a table for voicemail called rtvm with the following fields: CREATE TABLE `rtvm` ( `uniqueid` int(11) NOT NULL auto_increment, `customer_id` int(11) NOT NULL default '0', `context` varchar(50) NOT NULL default

Hello list, I'm using realtime queues and noticing that prompts are not played as expected. Database : announce = queue_youarenext = queue_youarenext queue_thereare = queue_thereare queue_callswaiting = queue_callswaiting queue_holdtime = queue_thankyou = queue_reporthold = announce_frequency= 10 announce_holdtime = announce-position = yes periodic_announce = periodic_announce_frequency =

Hi all, I've updated Asterisk trunk LDAP schema [0] [1] to include queues and other attributes needed for a working LDAP backend (I'll open a bug to include these changes on svn). SIP users and dialplan are perfectly working, but when I call a queue the whole Asterisk (1.6.2.0) crashes: on extconfig: [settings] sipusers => ldap,"dc=nodomain",sip sippeers =>

Hello, I'm using MySQL realtime Call Queues (table /queues/ and table /queue_members/). I would like to ring the members of the call queue in a certain order. Therefore I use ring strategy /lineair /and I put the members into the table /queue_members/ in the order in which they have to be rang. So I have the queue : | name | musicclass | announce | context | timeout |