similar to: Help with dial plan - two attempts at calling agent before logging agent off?

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

Well because I had sooo may problems with chan_agent.c I wrote this. I'm releasing it under LGPL but if you use it or anything please let me know. It'd be interesting if anyone finds this more useful than just a pile of junk. I've included a (working) example extensions file. SIP phones are assumed to have the same identifier as their extension number, but it'd be trivial to

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to

I use a single queue for all incoming calls, and different people login at different times to handle the calls, however, quite often, people forget to logout again (incl me). This causes problems because eventually everyone has gone home, and people end up sitting in the queue in-definitely... I use this in extensions.conf exten => 691,1,AddQueueMember(queue,${CHANNEL}) So, how can I have

Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in and awaiting a call via AgentCallback. Agent 2 has not logged in. An outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's phone rings and Agent1 and A talk. While they are talking, caller B calls in. Caller B is correctly placed in the queue and hears music, however this shows up in asterisk

Hi, All, I have a question about agents and queues. Right now we have about 4 queues in our system. Some agents are in multiple queues. Our main queue is for technical support and it's by far our busiest queue as well. We have the autologoff feature set to 14 sec right now in the agents.conf file. The problem I'm running into is we don't want people in our sales queue (who are

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

What is the easiest method or can someone point me in the direction I need to look to do remote agent login.. Ie, Caller calls in with a cell or home phone, authenticates himself, select a queue to be added too, hangs up, and then any calls coming into said queue would ring their home or cell phone, and then they can then callback, and logout from the queue? I see AgentCallBack was

I've been working on setting up a few queues and agents for use in our upcoming call center. Agents can log in and customers can call in and be routed properly, but I've run into one strange issue. When an agent dials 98 to login the "agent-incorrect" file is played, then the agent can login as normal. Searching the archives I found this issue brought up in Feb '04 :

Greetings to all. I am currently implementing call queues for a customer and have come across several "problems". The customer is an airline representative, and will be using call queues for different airline reservations. The customer requires that any agent be able to login to any number of queues. This means that queue members have to be dynamic, not using "member =>

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

Hi all, This is to let you know that I found out how to automate the agentcallback logon and logoff. Only thing you need, is to have the agentcode and pincode available in channelvariables. I've updated the documentation on voip-info to incorporate my findings. http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin Have fun with it! Regards, Michel Koenen

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into

I (have to) would like to move my agents out of agents.conf in preparation for the deprecation of agentcallback login. Everyone I have spoken to is upset about this but the functionality can be accomplished in the dialplan and that is fine by me. I do have an issue with losing the features contained in the agents.conf though. I have to have the ackcall-yes working. All of my agents login on home

Hi All, In our small office calls to the PSTN are currently sent via Asterisk and a Linksys SPA3102 (1 x FXO and 1 x FXS): SIP Phone --> Asterisk --> Linksys SPA3102 --> PSTN If the PSTN is in use on SPA3102 I need a way to get the call to then route out over IAX termination. SIP Phone --> Asterisk--> Linksys SPA3102 --> PSTN (In Use)

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hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly

Hi, If an agent doesn't take a call.. is there some way I can PAUSE them instead of logging them out?

Hi, I have a basic dial plan question; Here is the scenario. Call comes through IAX and my * authenticate, then collect the digits and dials out, simple :). Here is the dial plan; [did-in] ;for did callers exten => 866219xxxx,1,Ringing exten => 866219xxxx,2,Wait,4 exten => 866219xxxx,3,Answer exten => 866219xxxx,4,Authenticate(/etc/asterisk/authenticate.txt|a) exten =>