similar to: call transfer problem

Hello, Can anyone provide me with an example of how they have set up their dialplan and handset for a receptionist desk that handles a large volume of concurrent calls? I'm having a problem with transferring calls while several calls are either answered or coming into a receptionist's telephone at the same time. Thanks, Colin -------------- next part -------------- An HTML attachment

Guys. This idea has been banging my headfor days now and I feel the need to share with you. Imagine this scenario: all calls come in thru a receptionist, asterisk records all incoming calls, the receptionist's work is to transfer the calls to internal people but some of them are bosses and you know how bosses are, they don't want their calls to be recorded, so, I have been trying to

I have a customer who wants their receptionist to input the users' long distance PINs for the because they use each others pins. I am having trouble coming up with a way to do this because of creating a channel between the user and receptionist, dropping the channel and its variables and creating a new one for the actual long distance call. Any advice is really needed. 1. User Dials Long

Hi Running bristuffed 0.3.0-PRE-1f which is 1.2.1. Using *2 in features.conf for attended transfer. Works well if someone answers. But the following sequence causes issue: 1. Receptionist takes call. 2. *2 then 123 to transfer to extension 123. 3. 123 is busy or does not answer so receptionist hears 123 voicemail 4. How can receptionist reconnect to calling user - could wait for voicemail to

Hello, using Asterisk 1.8.12.2 case : I call with my cellphone to our public telephone number Our receptionist answers the incoming call and does an attended transfer to my colleague ( A ) Colleague answers and the receptionist tells him that I am on the other side. Receptionist transfers the call and I am connected to my colleague ( B ) My question is about the CallerID that the

With our current pbx system, a call comes in from the PSTN to the receptionist. She then hits flash, which puts the caller on hold, calls my extension, says "so and so is on the phone for you", I say "ok put him through", she hangs up and I am connected to the caller. With asterisk@home I can it # then the extension to transfer to and it will ring there. But is there a

hello all- Long time listener, first time caller. This is a great list and has given me tons of help as I've set up * for the first time. I've got an asterisk system up and running at a new company, and it does about 99% of what we need it to do. TelephonyWare has been our equipment supplier, and has been great with support, but I've got an issue that has us both stumped.

Does anyone have any suggestions for a decent receptionists phone? Aastra? Grandstream? Something with (potentially) lots of BLFs, large(ish) screen, headset and most importantly the ability to transfer calls? I've installed five Snom 370s that seemed ideal but my client is very very unhappy as the Snom 370 can't transfer a call correctly if there's another call coming in (details

Hi all, At our customer site i've installed one asterisk server with 20 Grandstream GXP2000's. Firmware 1.0.1.9. When someone dials the customer, the receptionist picks up, and does an attended transfer (the 'grandstream way') to a collegue. Most of the times this goes ok, but sometimes, when the receptionist puts the call on hold, and tries te reconnect to the caller there's

Hi all, I have had quite a few customer complaints about attended transfer cutting off callers. The problem is when reception is busy she doesn't always wait for someone to answer the call, however hanging up a ringing transfer on attended also hangs up the caller. I have checked the scripts I don't *think* this is a dial plan error but if anyone has this working correctly on Asterisk

If you have experience with these phones... We are trying to figure out how to transfer an established call on the SPA504G while a second call is incoming. At present, the receptionist has to answer every single incoming call before the XFER softkey is seen again. This is completely unpractical for a receptionist that may have 4 or more calls coming in at the same time. When the

I have a problem with incoming calls being recorded after a supervised transfer. Call comes in, receptionist answers, caller put on hold, Asterisk Monitor is recording, caller is on Hold, Callee picks up the call, Asterisk Monitor Stops. All recorded calls are named CallerID to Exten. Receptionist sees the incoming PSTN callerID, yet when we get a transfer from the receptionist, we

I have a problem with incoming calls being recorded after a supervised transfer. Incoming is CAPI BRI -> Asterisk -> Supervised Transfer -> SIP. Call comes in, receptionist answers, caller put on hold, Asterisk Monitor is recording, caller is on Hold, Callee picks up the call, Asterisk Monitor Stops. All recorded calls are named CallerID to Exten. Receptionist sees the

Hello List, I am currently having a bit of a strange issue with a pair of asterisk servers that we recently set up. For a bit of background, this particular business has two sites in two different towns, about 10 minutes apart. They have 3 analogue PSTN lines connected to the asterisk servers at each location, via a Sangoma A200 (with HEC). They are trying to have just the one receptionist for

Is there a general recipe to avoid fraudulent calls under the following conditions? A receptionist transfers calls as a callee (customers are calling) and as a caller (boss asks to call and then transfer to him), i.e. the Dial cmd for the internal context contains "Tt". Then an outside call would operate as a Local channel in an internal context after the first transfer. If the

I've got an interesting scenario where transfers while getting an invite seem to break. Here is the scenario: You have a receptionist who has a 6 line phone (in this case, a polycom ip600 - also tested with a Cisco 7960) the receptionist has all six lines available for use (in the case of the cisco I tried registering all lines as one number as well as registering multiple lines and

hi listmembers, please test my new patch to chan_sip.c which is to make call pickup on the snom phones (and maybe other phones that support 'INVITE/Replaces') work and make comments in the bugtracker http://bugs.digium.com/view.php?id=3644 so it can make its way into the cvs. this patch sipsubscribe-20050715.rev779.txt enables: * monitoring of other lines (using the 'hint'

It's very possible that the Polycom IP600 will work with this. As it is just an implementation of a SIP standard for subscribing to the state of other extensions. As for the feature improvements you might see them from me, but not very likely. It is easier for me to train my customers to hit *8 (I will probably just program a pickup button for them) than it is for me to figure out what I

Hi all! Ext A, B and C are SIP phones. Ext A receives a call from Ext B. Ext A wants to transfer the call to Ext C. Ext A puts the first call on hold, dials Ext C, then simply hangs up as soon as the call to Ext C starts *ringing*. In other words, Ext B wants to be sure Ext C is ringing (i.e. it is not busy or unavailable) but doesn't want to talk to him. Unfortunately, as soon as Ext A

On Thu, March 5, 2015 09:56, Ruben R?gels wrote: > > Hi again, > > I'm glad to hear that I provided a somehow useful answer. > > Unfortunatelly, I don't know these details. > If you wasn't lucky consulting the snom docs, maybe the snom support > can be helpful with information about the exact implementation > details. > > You also could use "sip