asterisk users - Jan 2006 - Announcing a call transfer

With our current pbx system, a call comes in from the PSTN to the 
receptionist. She then hits flash, which puts the caller on hold, calls 
my extension, says "so and so is on the phone for you", I say "ok
put
him through", she hangs up and I am connected to the caller.

With asterisk@home I can it # then the extension to transfer to and it 
will ring there. But is there a simple way to announce the call before 
you transfer it. If not, does anyone have any good work arounds for this.

-- 
Michael Sampson
Information Systems Manager
Customer Contact Services
msampson@yourccsteam.com
952-936-4000

Look for the option of attended transfer.

On 1/6/06, Michael Sampson <msampson@yourccsteam.com>
wrote:
> With our current pbx system, a call comes in from the PSTN to the
> receptionist. She then hits flash, which puts the caller on hold, calls
> my extension, says "so and so is on the phone for you", I say
"ok put
> him through", she hangs up and I am connected to the caller.
>
> With asterisk@home I can it # then the extension to transfer to and it
> will ring there. But is there a simple way to announce the call before
> you transfer it. If not, does anyone have any good work arounds for this.
>
> --
> Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson@yourccsteam.com
> 952-936-4000
>
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On Fri, January 6, 2006 15:46, Michael Sampson said:
> With our current pbx system, a call comes in from the PSTN to the
> receptionist. She then hits flash, which puts the caller on hold, calls
> my extension, says "so and so is on the phone for you", I say
"ok put
> him through", she hangs up and I am connected to the caller.
>
> With asterisk@home I can it # then the extension to transfer to and it
> will ring there. But is there a simple way to announce the call before
> you transfer it. If not, does anyone have any good work arounds for this.
>
> --
It is called attended transfer.

See <http://www.voip-info.org/wiki/view/Asterisk+PBX+functions>
And
<http://www.voip-info.org/tiki-index.php?page=Asterisk+config+features.conf>

HTH!

-- 
F Peeters
  PIII 450 - 1 GB - * 1.2 - BRIstuff 0.3.0 Pre 1 - Florz patch
  2 Sweex HFC-PCI modes=2 sync_slave=2 timer_card=0
    Cologne HFC-S pins #52, #54, #55 connected in parallel for synching.
  AMD Duron 1GHz - 1GB - * 1.2.1
  2 Sweex HFC-PCI cards

> With our current pbx system, a call comes in from the PSTN to the 
> receptionist. She then hits flash, which puts the caller on hold, 
> calls my extension, says "so and so is on the phone for you", I
say
> "ok put him through", she hangs up and I am connected to the
caller.
>
> With asterisk@home I can it # then the extension to transfer to and it 
> will ring there. But is there a simple way to announce the call before 
> you transfer it. If not, does anyone have any good work arounds for this.
>
There is a feature called attended transfer which does what you want.  
Receptionist dials the attended transfer code, followed by your 
extension.  The caller hears hold music while the receptionist announces 
the call to you.  When she hangs up you get the call.  If you hang up 
before she does, the call goes back to her.

It can be enabled in the features.conf file.  Under the [featuremap] 
section add
atxfer => code
on my system it's
atxfer =>*2
so I dial *2 followed by the extension to do attended transfer.

However, I don't know anything specific to asterisk@home, so if it's 
different than a stock asterisk setup then I don't know.