similar to: Queues: roundrobin w/ reset ("circular call distribution")

Hi, I'm still pulling my hair out getting my queues setup in 1.2.13. I went in to implement my custom "roundrobinreset" strategy (mentioned in a post by me here: http://lists.digium.com/pipermail/asterisk-users/2006-October/170713.html and a similar issue is addressed by the developers back in May: http://lists.digium.com/pipermail/asterisk-dev/2006-May/020916.html and I got

Hi, I would like to implement a queue using a circular strategy, I mean, using roundrobin or rrmemory strategies. However, I am not able to define the order Asterisk will call the agents once a new call arrives in the queue. Seems that Asterisk will always define its order as the queues.conf file is read, and most of times this order is different from the one I want (for each queue in

I have set up an operator queue for our receptionist. That way, if she takes a break or is out, by logging out of the queue, calls to the "Operator" can be handled by other agents. I have set strategy = roundrobin in queues.conf. According to "the book" ATFoT, roundrobin always starts with the first agent in the queue. This is the desired result. I want all calls to start

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? --------------

Hi there, this is my queues.conf, I'm using todays CVS: [599] joinempty = yes musiconhold = default strategy = roundrobin servicelevel = 60 wrapuptime = 0 maxlen = 0 timeout=15 announce-frequency = 15 member => SIP/381 member => SIP/300 At first call 381 rings, if you hang up and call again you get the 300 ringing ... this looks more rrmemory than roundrobin, there is something wrong

I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I have three agents. We'll call them 101, 102, and 103. When a call comes in.. I want it to always try 101 if no answer try 102.. if no answer try 103, etc. However, what it is doing is... it will ring 101... if 101 answers, next time a call comes in it will go to 102. This isn't at all what I want. Any ideas

List, Okay, here's one that has me stumped, and it might just be something simple. Currently, we are setup so that when someone calls in and tries to reach the operator / front desk, it rings several different phones in sequence. (i.e. it rings the front desk for 15 seconds, then a guy down the hall from it for 15 seconds, then my desk for 15 seconds, and as a last resort, my cordless

Hey guys, i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order. So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent I've actually solved that by defining penelty for the accounts,

Hi, I'm struggle to set up a simple round-robin queue, where I can determine the order in which the members are tried. My queues.conf is currently: [TechSupportQ] strategy = roundrobin context = techSupportQueued timeout = 10 retry = 1 wrapuptime=3 maxlen = 0 joinempty = yes member = SIP/405 member = SIP/403 member = SIP/402 I am not using Agents (defined in agents.conf), because I

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be getting most of the calls - and when I checked, out of 50 inbound

Howdy, have working realtime queues using queue_members looking something like; queuea|Local/101@context|0 queuea|Local/102@context|1 queuea|Local/103@context|10 Regardless of what strategy is used in the queues (roundrobin,rrmemory,ringall etc) it wont escalate on NOANSWER Asterisk SVN-branch-1.2-r33841 Any clues are appreciated! /Danny

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the asterisk community. In doing this, where should I start? I've

Here's the scenario, 5clients, each client has their own queue. There are 3 agents, and they're all logged into all of the queues. Using round robin or rrmemory an agent can get a call in queue 1, then hang up and immediatly get a call for queue 2,3,4,or 5 while the other 2 agents have not gotten a single call. How does one make it so that the round robin feature round robins to

Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602

Hello, I have Elastix ISO install (FreePBX 2.7.0.3) My current Setup is as follows: Inbound Route > Queue > (Dynamic Agents) The queue distributes calls based on rrMemory. I have been asked to redesign the call distribution as follows: Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in rrMemory format. When Level-1 Agents are busy, distribute calls to Level-2 Agents

Hello, I am implementing a small call center with 1 to 4 agents. For some reason I don't understand, if an agent is busy, and it is his/her turn in the queue round, asterisk gives an "all destinations are busy" message and hangs up the call. Agents are SIP lines registered with an audiocodes MP108FXS which registers each line independently. Ringing strategy is RoundRobin (most of

Hello list, I have been researching a bit into the way the queue app works and how different timeouts play together, and have prepared a short tutorial on understanding queue timeouts - see http://www.oinko.net/astrecipes/index.php?n=118 - any suggestion, error found or correction is welcome. While I was at it, I came across a strange bug: imageine you have three callback agents

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

Hi all, I am seeing a strange problem with Asterisk queue. I am not sure if it's my configuration which is wrong or there's something with Asterisk. I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i tried to call the extension number directing to the queue, the MGCP phone is not ringing. However, it is fine to call the MGCP phone directly. The strange thing is