Displaying 20 results from an estimated 800 matches similar to: "AddQueueMember and Local channels"
2006 Jun 26
1
struggling with the "g" flag
If I have in my dialplan
[AgentQ]
exten => _XX.,1,Dial(Sip/{$exten},120,g)
exten => _XX.,2,NoOP(here we are)
where [AgentQ] is called by the queue command to a member added by
addqueuemember(Local/99@AgentQ)
why don't I get to the NoOp if the agent hangs up during the
announcement message (to the agent) ?
I see in the app_dial.c program that the "g" flag is tested thus:
2006 Jun 13
3
Queues and macros and agents
When a caller in the queue is connected to an agent, the call is placed
to the extension and context specified using Agentcallbacklogin. This
allows for me to add extra things to the diaplan *before* calling the agent.
Now, I want to be able to use a device, rather than agents. So I can use
addQueueMember and add my SIP device. However, I still want to do a
couple of things before the device
2005 Jul 21
1
Queues and timeouts
I've got several agents on a queue. However, they often forget to go
"not ready" or log off when they can't answer the phone.
I would like a person calling my queue to be on the queue for a max of 2
minutes, and I'm using the rrmemory strategy.
I put a timeout of 12 on the call to my agent in the [AgentQ] context
(they log on using Agentlogincallback). It all seems to
2008 Sep 02
4
AgentCallbackLogin AddQueueMember
Hi
i have problem with AddQueueMember logic.
I need login Agent(Member) in asterisk.
use this option:
for example:
AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13)
and now i want to call to this Agent:
exten => _1XX,1,Dial(Agent/${EXTEN:1})
call to 113 and asterisk should call to Agent => 13 on interface SIP/ekiga.
This doesn't work, How can i do this on Asterisk 1.4(not
2007 Jun 07
1
AddQueueMember vs AgentCallbackLogin
Hi,
I'm currently migrating to 1.4 and have problems changing deprecated
AgentCallbackLogin to AddQueueMember.
I have dynamic queues and dynamic agents (MySQL Realtime), and
pseudo-dynamic agents.conf (with huge amount of possible agent
numbers).
Agent login is done trough manager API:
* AgentCallbackLogin
* QueueAdd
In 1.4 seems AddQueueMember can do all the same, but there is no such
2007 Feb 13
3
AgentCallBackLogin vs AddQueueMember
I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It
2005 Jan 11
1
ACD Bug with AddQueueMember Stable
Good Day again list,
Encountered another problem in the ACD queue...
If I use the ADDQueueMember to dynamically add members as
foolows,
exten =>
403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM})
lets assume I called extension 403 from my extension 2204. then
a caller (extension 2203) enters into the techsupport queue
I am able to receive the support call on my phone (extension
2204
2008 Jan 13
2
Question about queues and the definition and agents
Paul wrote
>
>;Pause/unpause Queue
>exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
>exten => 424,2,Playback(unavailable)
>exten => 424,3,Hangup
>exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
>exten => 425,2,Playback(available)
>exten => 425,3,Hangup
>
Following your suggestion and a number of postings and articles I have
2012 Dec 08
2
Queue joinempty, even after AddQueueMember
Hello,
I add a member to a queue with AddQueueMember, but the Queue still
indicates "joinempty" :
Add member to queue :
/-- Executing [queueadd at sub-GetParams:2]
AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack
-- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e",
"AQMSTATUS = ADDED") in new stack/
...
2007 Jun 05
1
addqueuemember recording and reporting
On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote:
> I am having a difficult time with the transition from agentcallback
login...
> Here are a few of the isssues, I am logging in using chan_ local
> ie:local/8000 as the extension
I'm not sure if this will solve any of your problems or not, but I've
found it's often necessary to use the "/n" on the
2012 Aug 23
1
RemoveQueueMember and realtime queues
Hello,
using asterisk 1.8.11.1
using realtime queues
When trying to remove a queue member, I get the following :
-- Executing [122 at from-TESTCORP:2]
RemoveQueueMember("SIP/testcorp5-0000000c", "testcorpq1,SIP/testcorp7")
in new stack
WARNING[18788]: app_queue.c:5653 rqm_exec: Unable to remove interface
from queue 'testcorpq1': 'SIP/testcorp7' is not a
2008 Jan 17
1
AddQueueMember and Flash Operator Panel
Hello users!
Recently I read that AgentCallbackLogin is going to be deprecated soon.
Wanting to set up a few callback type queues, I set them up as suggested
in queues-with-callback-members.txt.
I was able to set the queues up completely this way, however, I'm trying
to use Flash Operator Panel (aka AsterNIC) to monitor the agents' login
status. FOP monitors their status if I call
2006 Feb 16
2
79xx's and call queues
Hey,
I'm testing out some call queues. I have 7940's and 7960's with the
SIP 7.4image.
I have a queue that looks something like:
[testqueue]
strategy = rrmemory
timeout = 15
retry = 5
weight = 0
announce-frequency = 0
joinemtpy = yes
reportholdtime = yes
I dynamically add a phone or two to the queue (AddQueueMember, not agents).
When a caller calls in, connections are made and
2006 Dec 04
0
Addqueuemember and roaming users problem.
Hi,
I'm having hard time to emulate agencallbacklogin. Agent can logon
and receive call without any problem using addqueuemember. The problem comes
when I try to evaluate their performance using queuemetrics. Here is an
exemple of my log script:
;Agent Login
exten => _60XXX,1,Macro(agentLogin)
[macro-agentlogin]
exten => standard,1,AddQueueMember(queue1) exten =>
2008 Jan 04
2
Agents and AddQueueMember
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use
2007 Dec 31
0
How to use AddQueueMember with IAX2 peers?
Hi all,
I've been working on this for days and can't find a solution. I need to use
AddQueueMember for my agent logins to my Queues -- but a number of my agents
are outside the main server, which is connected to my asterisk network over
IAX2. I can't just do a AddQueueMember(queuename) because it puts in a
complicated member calleridnum like: IAX2/peername:65723/23
Which won't
2011 Nov 11
1
What the variable that return the IP Phone username to use it for AddQueueMember
Hi All;
To simplify the the login and logout for the agent, I am looking for the variable that can be used for the AddQueueMember (in the place of the ?????? as following:
exten => 100,1,AddQueueMember(CustomerSupport,${????????},1)
exten => 100,2,Playback(agent-loginok)
exten => 101,1,RemoveQueueMember(CustomerSupport,${??????})
exten => 102,2,Playback(agent-loggedoff)
In other
2011 Feb 22
0
AddQueueMember and stateinterface question
Hi,
I have missed something so I wonder if someone could explain for me?
0424449647 desktop phone
0106024647 DECT phone
0424449630 Helsingborg queue
extensions.conf
---------------
[support]
exten => 0424449647,hint,SIP/0424449647&SIP/0106024647
exten => 0424449647,1,Dial(SIP/0424449647&SIP/0106024647,15,rtT)
[inputinterior.se]
exten => 0/0424449647,1,Answer()
exten =>
2004 Sep 17
6
Agents and Queues
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I can use the joinonempty=no setting, however this setting
doesn't work if you use the agent functionality (at least not with
AgentCallbackLogin). I could, of
2009 Dec 14
1
Queue still tries to ring agent when busy
When agents are on the phone, and the CLI queue show command shows their
status as busy, the queue still tries to send them calls.
Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add
agents. ringinuse is set to no for queue. Agents are using Polycom 430s.
dialplan:
exten => s,n,Queue(orders,itT,,,80)
queue definition in queues.conf:
[orders]
maxlen=20
queue-thankyou=