similar to: app_queue and Real roundrobin

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

I have set up an operator queue for our receptionist. That way, if she takes a break or is out, by logging out of the queue, calls to the "Operator" can be handled by other agents. I have set strategy = roundrobin in queues.conf. According to "the book" ATFoT, roundrobin always starts with the first agent in the queue. This is the desired result. I want all calls to start

I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I have three agents. We'll call them 101, 102, and 103. When a call comes in.. I want it to always try 101 if no answer try 102.. if no answer try 103, etc. However, what it is doing is... it will ring 101... if 101 answers, next time a call comes in it will go to 102. This isn't at all what I want. Any ideas

I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? --------------

Hi, I would like to implement a queue using a circular strategy, I mean, using roundrobin or rrmemory strategies. However, I am not able to define the order Asterisk will call the agents once a new call arrives in the queue. Seems that Asterisk will always define its order as the queues.conf file is read, and most of times this order is different from the one I want (for each queue in

I noticed a few issues with app_queue just wanted to know if its sip related or ata186 related: Ext 111 and Ext 112 are dynamically loged into the queue via AddQueueMember. Call hits queue with fewestcalls routing. Rings ext 111 if 111 doesn't answer. It rings ext 112. If for some reason ext 112 doesn't answer it rings back to 111. Again at this point ext 111 isn't answered it

Anyone seen this? It ocurred on a 'reload app_queue.so' command. Asterisk version is 1.2.9.1. Tried again, but it was not immediately reproducable. Doug. (gdb) bt #0 reload_queues () at app_queue.c:3339 #1 0xb778a7a8 in reload () at app_queue.c:4012 #2 0x0805bb44 in ast_module_reload (name=0x8137cc7 "app_queue.so") at loader.c:257 #3 0x08092b3f in handle_reload (fd=33,

--- Jonathan Tew <jonathan@ultracart.com> wrote: We've got the app_queue configured to supposedly allow for a call to be transferred. When the call comes in and an agent answers it (using X-Lite Pro) and then decides to transfer the call (using the SIP phone interface) they get disconnected from their call and after left logged in to the queue system. Obviously we're doing

The new app_groupcount looks great for most applications but it a is a step back for call queueing... since app_queue calls physical interfaces and not extensions, app_groupcont can't be used to limit the calls passed to a dynamically added agent. I presently use the broken sip incominglimit feature (even though it's less than ideal as it also limits outgoing calls preventing

hi, our customer reports problem when 2 agents answer the call in the same time faster operator (device) answer the call, but the second is showed up (on device) and call is without sound asterisk 13.9/app_queue with strategy ringall/operators via Local channel with sip device (chan_sip) do you have any tips/info before i will dig deep into logs/debug? checked google&issues.asterisk.org

Hi, This is the output from queue show 28: 47 (DAHDI/g0/12345678) (realtime) (Ringing) has taken no calls yet Why is the devicestate "Ringing" when no channels is calling this number, and the queue says "has taken no calls yet"? Is it picking up the general state of a random channel on g0 in dahdi? Or what is happening? It only seems to happen with this particular

A friend and I have recently added the ability to announce the callers position in the call queue every x seconds.. or even just inject an anouncement every x seconds. All setup in queues.conf and can be setup per queue. My next project is to add the ability to announce the callers estimated wait time. I want some feedback to see whats the best method to calculate that? What do you want just

Hello everyone, I have just noticed a fairly obvious feature that it looks like many people have been looking for... If you have a queue defined with strategy=ringall, members of the queue will still get incoming calls when they are already on a call (call waiting). The only solution that has ever worked is incominglimit=1 in sip.conf. The problem there is that it obviously disables call

Hi all, I am seeing a strange problem with Asterisk queue. I am not sure if it's my configuration which is wrong or there's something with Asterisk. I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i tried to call the extension number directing to the queue, the MGCP phone is not ringing. However, it is fine to call the MGCP phone directly. The strange thing is

Hi everybody :) I am a new member here and hope that someone gives me a hint for my problem: Let's say I am at work and my SIP phone (KPhone in my case) is connected to my private Asterisk. I want to call my wife at home so her SIP phone rings. She does not pick up the phone (maybe she is somewhere in the house and has to run to the phone) so after 15 seconds her cell phone should ring.

hi list, i have a question about the args of queue: when we use Queue() app, there are some arguments than can use. help from CLI: Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule]]]]]]]]) well.. i'm trying to identify who has taken the call on a queue, and, when agent conected, launch a macro with some args based on who takes the call i do: exten =>

Hello all, as good? It would like to make a question, asterisk supports the protocol qsig, for interconnections in ISDN with equipment Siemens HiPath 4000 or same Ericsson MD110, so that it could identify to the name and the number of hosts and also to use some features of asterisk in the Siemens/Ericsson equipment. Greetings Josu? -------------- next part -------------- An HTML attachment was

Hi there, this is my queues.conf, I'm using todays CVS: [599] joinempty = yes musiconhold = default strategy = roundrobin servicelevel = 60 wrapuptime = 0 maxlen = 0 timeout=15 announce-frequency = 15 member => SIP/381 member => SIP/300 At first call 381 rings, if you hang up and call again you get the 300 ringing ... this looks more rrmemory than roundrobin, there is something wrong

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the asterisk community. In doing this, where should I start? I've