similar to: Tearing my hair out with Queues

? Hi, I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want?to design a system where customers?can call my

Is there a way skip / ignore the member whose status is busy in the Queue. I have two channel member in queue and i have set the peer limit 2 for these members. I want to skip those member who are currently on the call (answered to calls) and now their status is busy, if Queue see the busy status caller will not enter in the Queue and go to the next priority. [test-queue] strategy = rrmemory

Hi all, I am having the following trouble with recording calls: When calls come into the support line did number, the call starts to record on the first queue, but appears to hang up when the call actually connects to the engineer (ie I see "got hangup request" on the cli and then mixmonitor ends.) I am guessing this has to do with the announce file that is played to the engineer

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is

Here's an interesting question: If I transfer a call from Asterisk system to another with IAX, is there any way I can get control back on the original system? Or.. do I lose control, and the dialplan has to continue on the new system? Scenario is we transfer calls to an Asterisk system that handles ACD queues. If the ACD queue times out, we want to send the caller to voicemail on another

I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I have three agents. We'll call them 101, 102, and 103. When a call comes in.. I want it to always try 101 if no answer try 102.. if no answer try 103, etc. However, what it is doing is... it will ring 101... if 101 answers, next time a call comes in it will go to 102. This isn't at all what I want. Any ideas

Hi, ? I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html ? I have a database called asterisk

Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten => s,1,Queue(myqueue,rtnC,18) same => n,Background(user_unavail) same => n,WaitExten(10) exten => 1,1,Voicemail(1111 at my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a

Has anyone gotten announce-holdtime in queues.conf to work? Doesn't seem to matter what combination of options I use, I can't get this particular setting to do what the docs say. Thanks. Doug.

Hi... I just had a real quick and simple question... I have a asterisk implementation setup w/ real time off of a mySQL database for SIP peers and queues, voicemail, agents etc... I after the upgrade to asterisk 1.4.3 there are some new configuration features i would like to use. I was wondering if i could just add to the database table a column for the new config option? if this will work or

Hi All, Anyone know if theres a way to share a Cisco 7940 between hot-desk users? My phones get their setup via SIP .cnf files, that load at boot via tftp, so I'm assuming the configs a failry static. However if I want a phone to be hot-desked, I could have different users sitting there. Is there any concept of "logging on" in these environments? Cheers, Adrian

Greetings, folks. I'm having a problem with blind transfers. It seems that, despite not having the T flag set, callers are able to use the blind transfer option. Scenario is this: - Asterisk 1.2.14 - Caller calls into our call center on one of our many phone numbers. - Call gets placed into queue. - Operator answers call. - Caller is able to hit our blind xfer key sequence (#0) and dial

----- Original Message ----- > From: "John Kiniston" <johnkiniston at gmail.com> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you

I've just installed asterisk as a new phone system for our office but am having difficulty with the queues. Specifically I need a way to redirect our sales queue to voicemail when no one is logged in to the queue. I see I can use the joinonempty=no setting, however this setting doesn't work if you use the agent functionality (at least not with AgentCallbackLogin). I could, of

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

Hello Evan and Dale, > Shootout-C++/except works for me. Anton suggests there may be an > issue with the unwinding libraries and he may be right, I'll look at > it with you tomorrow. Yes. Please be sure, that you're linking with system libgcc.{so,dylib}, not with llvm-compiled one. -- WBR, Anton Korobeynikov

Hello, Raw stats: Version:1.8.3.2 OS:Centos 5.6 Special setup: postgre database I am having a few queue issues with Asterisk specifically relating to breaking out from queues while on hold. The intent is that while someone is on hold they can press a key (lets say *) to break from the queue and go elsewhere (in this case to leave a message). However In all of my testing I am unable to get

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat