similar to: how to log agents into a queue

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

I am trying to set up Hunt Groups and I am having some issues. Here is what I am trying to do. All my users actually register with OpenSIPS. Asterisk is using Realtime and I have set up a MySQL View Table so that Asterisk see's all the SIP users info that OpenSIPS has. This is what I have configured queues.conf ---------------------------------- [irock.com] strategy=leastrecent

Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using

I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting

I'm running Asterisk 1.6.0.21 and Aastra 57i phones. I'm having an issue with the agent phones ringing when someone is in our queue. The first phone will ring 3 to 4 times then the call will roll over to the next phone as expected. However, any phone after the first one will only ring once and the wait between that phone and the next will be as if it if ringing 3 to 4 times. My

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is

I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I have three agents. We'll call them 101, 102, and 103. When a call comes in.. I want it to always try 101 if no answer try 102.. if no answer try 103, etc. However, what it is doing is... it will ring 101... if 101 answers, next time a call comes in it will go to 102. This isn't at all what I want. Any ideas

I've got the call cuing all setup and working, but im trying to get the Callswaiting,you are caller #, etc, and its not working. I have the following inthere as stated: queue-youarenext = "queue-youarenext" ("You are now first in line.") queue-thereare = "queue-thereare" ("There are") queue-callswaiting = "queue-callswaiting" ("calls

Hello list, There seem to be some problem with the ACD of asterisk where when we use this parameter in queues.conf . We could not get any announcement as expected. Iam useing the latest CVS-head Even weight also doesnot seem to work properly I tried like this where we have two queues one with 100 weight and another with 200 as weight when both enter into the queue when queue is empty when

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

Hi, My queue members use Local channels and their queue state is "In use" while their hint value is "Idle". Since I have Ringinuse=no, I'm experiencing issues such as incoming calls waiting too much because the agent's phone isn't ringing even though it's idle/free. I read somewhere that this is a "known bug" in 1.4 and should be fixed in 1.6. I

Hi, I have the following configured for my queue. However, it seems that because I have 'memberAgents' setup people still join the queue even when no one is logged in! How can I have agents assigned like this, yet still not allow joining the queue if they are not logged in? [201] wrapuptime=60 timeout=30 strategy=leastrecent retry=15 queue-youarenext=queue-youarenext

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hello, I've got the following queue.conf: [testQ] music=jr_80 ;Bore the caller with some 80's music announce=queue-testQ ;Announcement to play to the Agent answering strategy=ringall ;Let all hell break lose timeout=60 ;We should answer within 60s retry=5 ; announce-frequenty=15 ;Tell them where the are every 15 seconds announce-holdtime=yes ; Give them

I am trying to get a queue to do more than just play music and hold calls. Specifically, making some "comforting" voice announcements would be nice. Below is the queues.conf file relevant portions. Member phone number is munged to protect the guilty. We shouldn't need the announcement source info, but I have been trying everything. The problem is with the member busy, we get no

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

I'm looking for the patch that enables suppotr for the following lines in queue.conf: announce-holdtime = yes queue-youarenext = "queue-youarenext" queue-thereare = "queue-thereare" queue-callswaiting = "queue-callswaiting" queue-holdtime = "queue-holdtime" queue-minutes = "queue-minutes" queue-thankyou = "queue-thankyou" It

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

I've just installed asterisk as a new phone system for our office but am having difficulty with the queues. Specifically I need a way to redirect our sales queue to voicemail when no one is logged in to the queue. I see I can use the joinonempty=no setting, however this setting doesn't work if you use the agent functionality (at least not with AgentCallbackLogin). I could, of