similar to: changing agent passwords without reloading asterisk

Hello list! I?m having an issue when reloading Asterisk, I?ve had this problem in Asterisk 1.6.1.6 so I upgrade to 1.6.2.1 version, but I still have the same error. For example, I send a "reload" in Asterisk CLI and this is the output: isb152*CLI> reload == Parsing '/etc/asterisk/extconfig.conf': == Found == Parsing '/etc/asterisk/manager.conf': == Found

Hello, Just to let you know, our popular tutorial on setting up Asterisk for call centres has been updated. The tutorial covers everything from initial Asterisk installation to full call centre configuration with dynamic login and hot-desking support for agents. The old version of the tutorial used Agent Channels (e.g. Agent/1001) to distribute calls to agents through the Queue()

I intend to add to my asterisk system a feature similar to cisco call manager's extension mobility so that agents can log in to any phone in the office and keep their profile (ex. the agent's specific directory number). But before doing that, I need to confirm that asterisk doesn't have a native solution for that (ex. application/addon), and that nobody has come up with their own

Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one of the agent phones, but the second agent's phone will not ring until the first agent picks up the

Hi, I have a use case where the puppet server changes entries in the puppet agent''s puppet.conf to redirect agents to a new server. It changes server=NEW_SERVER, environment_NEW_ENV, and reportserver=NEW_SERVER in the puppet.conf file on the next puppetrun call (with --listen option), the agent uses the new values for reportserver and environment, but still connects to the old

moin *, sorry for the cross-post; follow-ups should go to xdg@ (the only one of those lists i'm subscribed to). i'm pondering with the idea to implement SingleSignOn based on an authentication agent like the ones employed by ssh and gnupg. the system would consist of the two main components: - fdo-keyagent, certainly a d-bus service - pam_keyagent. a PAM module that would authenticate

Hello Folks! in my sip-logs i see that asterisk uses the User-Agent ID "Asterisk PBX": SipClient: Received: 16:34:03.023 --------------------------------- BYE sip:102141@131.130.XXX.XXX:44343;transport=udp SIP/2.0 Max-Forwards: 10 Record-Route: <sip:213.2XX.XXX.XX8;ftag=as2eb3c466;lr=on> Via: SIP/2.0/UDP 213.2XX.XXX.XX8;branch=z9hG4bK539a.47e6e8a7.0 #this is SER Via:

Hello, I have agents / queues working to the extent that agents can login, logout and I can send a caller into the queue and the logged in agent's phones will ring. Maybe I've spent to much time googleing and reading and my eyes are crossing now, but what I am trying to do is this but cannot find any reference to it. 1. Xfer the caller into the Queue... If Noone is logged into the

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this

Hi All I have a problem with queues that I have been trying to solve for many months - the customer has now picked back up onto this and wanting a solution - any guidance, ideas or solutions welcome. This is the situation :- We have a number of agents in a ringall group, a call joins the queue and all handsets ring - great. An agent answers and handles the call - great. The call

Dear All, I have been running an Asterisk 0.7.1 (patched with various agent applications) server for almost 2 years. We have a data center in the USA and a call center in the UK. All calls are routed to a group of central call queues in the USA. Agents from the data center, call center and from remote locations (London, Scotland, LA, Florida, and Maine) can log in, join the call queue and pick

Has anybody used the dialplan, "Agents without agent channel" found at <http://www.voip-info.org/tiki-index.php?page=Agents+without+agent+channel#comments> Did it work for you? Did it need much customization. I already note that it requires a res_perl routine (or the removal of the call to same. Anyway, if anybody has used it, I'd like to ask you a few questions. THanks,

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hi All, We are using Asterisk 1.2.18 in a CentOS box. Implemented a queue (maqueue) structure for handling customer calls. There are 4 queue members (85744,85766,85511,84888). These 4 members are logged in using AgentCallbackLogin application. But at some point, one of the agent's SIP phone does not ring for an incoming call to this queue. I checked the agent status and it is not in paused

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

Hi All, I've got a realtime queue in place (strategy is "wrandom"), and have added a member dynamically via "queue add member ". My agent shows in the queue, but when he gets the call is not recognized as "In Use". Here is the output from "queue show" prior to the call: *CLI> queue show QUEUE_3 has 0 calls (max unlimited) in 'wrandom'

Can anyone shed any light on an issue with agent penalties? I have 2 queues set up with agents working both queues, but where agent 1 should have a penalty for queue 2 and agent 2 should have a penalty for queue 1. When a call is sent to either queue, it rings agents with and without penalties at the same time. I set up a second system and cannot replicate the issue on the test system. I

Hi.. I've looked through all the documentation and searched numerous websites and I can't find any viable current way to cluster ssh-agents. The functionality gap I see is to allow a situation where 2 ssh-agents are running on 2 different trusted machines. If one of those machines goes down passwordless logins should be allowed to continue through the backup ssh-agent. And when the

I use chanspy to listen to agents for QA. It works great for listening to random conversations. * works to switch between calls. I cannot however specify the agent I want to listen to. I dial the agent's extension and press # but get connected to some random conversation, not the one I dialed. Anyone know what I am doing wrong? Thanks, Steve

In the index page i want to place a link (for registered users only) that show''s the User.all in a partial on a div without reloading the whole page. But since i don''t know jquery... is there a code or a tutorial online? I read that before it was possible with remote=> true but since rails 3.1 switched to jquery and added the assets directory i have no idea how to do it. --