similar to: Announcing a call transfer

I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

Say I have agents using a softphone like eyebeam that has 6 lines. They log in to the queue. Say there are 3 agents in my queue. 3 calls come in and all three agents are on a call. Now a fourth call comes in. Is it possible to have it setup so that the 4 call rings on line 2 of one of my agents, if they don't get it within the time limit it rings on line 2 of another agent and so on. An

I have a problem with my Asterisk system. When I use my phone to call my office mailbox I have to end my password with #. (The office do not use Asterisk) " # " is also used as a transfer button on my asterisk, so when I press it I hear my Asterisk trying to transfer the call. Is there any way to change the transfer button or remove it ? Fredrik

On a 55 station install onto a Cox PRI with a TE110P (Polycom 501 phones) a few users are complaiining about echo. According to the users, the echo seems to be phone number dependant. They claim that certain phone numbers have echo while others dont. Are there any tuning parametes like there is for a TDM400 card? Kerry Garrison Director of Technical Services Tech Data Pros - Orange County's

I have one use on our PBX who has been experiencing seemingly random disconnects. The user is on the same LAN as everyone else, using the same type of phone (79XX loaded with SIP firmware) as everyone else. He had some disconnects a few weeks ago, I suspected the phone, so I swapped his with mine. I have since not had issues with his old phone, however, he has had issues using mine. So, the

Hi, we are trying to setup a prototype Asterisk machine for our call center (15-20 users). We are encountering some difficulties in finding a 'good' softphone (SIP/IAX). Suggestion/experience? Is there some product available for Windows with modifiable code? Is there some freelance developer potentially interested in creating custom version for us? Thanks in advance -- Mimmus

Hi all, Has anyone implemented trunk to trunk forwarding with an asterisk PBX. For the purpose I have in mind its quite important that once the call has been sent onwards to the new desination the lines into the PBX are no longer held. If anyone has UK-specific experience of getting this up and running that would be incredibly useful! Nic

I get an echo when going from a SIP phone to a PRI trunk. I hear the echo on the SIP phone. From reading some other post I think that I need to tell me phone company to turn on echo canceling. If the echo was on the other end than it would be my problem? Is this right? What exactly should I say to my phone company so they know exactly what I'm talking about? -- Michael Sampson

Maintainer: Express Line Date opened: January 17, 2006 Status: Open Value of bounty: $5000.00 Licensing for code: We retain intellectual rights to the underlying source code. We need Asterisk (stable version) to be able to perform a 2B channel transfer for a NI2 B8ZS PRI line. We can't use a channelized T1 at the time for our work. This feature is commonly called a call transfer on analog

I have asterisk hooked up to another pbx via a pri span. I want to have a call come in via SIP to the asterisk box, then go out to the other pbx. The other pbx will then call another number through the pri span, and out the asterisk box via SIP. I then want to connect those two calls together and have the calls both go off the pri span and be patched together on the asterisk box. If I do

I have running * without any Digium (or any other) hardware. Now I need to connect analog FAX machine to it. I think that cheapest and easiest way is to buy ATA. Please correct me if I'm wrong. Now, which ATA should I buy? Local dealer sells those four. I can buy something else (if there is any reason for it), but I prefer something of this. One more question, can I plug two lines in any of

Does anyone have any recommendations on how to connect 160 analogue phones to an asterisk PBX? Background information: A client wishes to replace their current PBX with a new VoIP system. Currently they have 2 PRIs. I intent to set up 2 asterisk PBXs with Debian GNU/Linux on raided drives. These drives will be mounted only read-only to recover gracefully from power-cycles. I am considering 2

Hi all, I am going to be building an Asterisk system to replace the current aging (aged) Nortel Meridian system in a travel agency. There is already a voice T-1 in place and currently there are about 20 extensions in use. I would want to move up to about 25 extensions immediately and about 30-35 within the year. I am going to want IVR and voicemail, plus the ability to ring a group of

I am trying out the new atxfer feature from CVS-HEAD. I set atxfer equal to *7 and it seems to work OK. I am having a problem getting it to work the way a receptionist would want. If an extension calls me, I hit *7 and I hear the voice say "transfer". I dial another extension. If the newly dialed extension goes to voicemail, I can't figure out how to get the original call

Hello All I am trying to answer incoming SIP calls, first, by dialing an extension, thence into voicemail, which works; and secondly by going straight into voice mail which does not. The extension.conf that works is like this; [incomingSIP] exten=>_.,1,Dial,Zap/2|1 exten=>_.,2,Voicemail,u5152 exten=>_.,3,Hangup the extension.conf which does not is like this; [incomingSIP]

hi, Can anybody pls tell me, how to increase the time gap between 2 digits when you transfer a call. ie, the operator answers the call, and presses hash key to transfer, and then enters the extension number, some times, it timeouts too quickly before the operator enters the whole extension number (may be bcos the operator is slow). I tried the following, but it doesn't seems to be helping

Hi All Apologises if this has been disussed and I missed it. My SetUp I have a sip phone registered to an asterisk box (a1) in one location 1. This phone dials an extension which is in another location, so a1 passes the call via IAX to the other asterisk (a2) in location 2 which then dials the local phone. My Problem The caller ID setup in the sip.conf for the phone registered to a1 is not

Hello, I switched from my PSTN provider to a voip provider. (Voicedata in the Netherlands) >From the moment i switched all inbound calls are terminated after aproximatly 1 minute. The provider tells me it's not their issue since I have no other configuration than all their other users. What can I do. I removed all asterisk functionality by forwarding the inboud call directly to a local

Hi all, I am probably missing something ultimately obvious, but I have a problem configuring freepbx... Using Edgy Eft with the cvs freePBX 2.2.1 and followed the Ubuntu installation guide on freepbx.org. System pxe-boots from a server with NFS root on same Using * 1.2 current (from source, not .deb's) Using mISDN-streams (from source, not .deb's) Using freePBX-2.2.1 (from source, not