similar to: Agent recording and muxmon

If I have in my dialplan [AgentQ] exten => _XX.,1,Dial(Sip/{$exten},120,g) exten => _XX.,2,NoOP(here we are) where [AgentQ] is called by the queue command to a member added by addqueuemember(Local/99@AgentQ) why don't I get to the NoOp if the agent hangs up during the announcement message (to the agent) ? I see in the app_dial.c program that the "g" flag is tested thus:

When recording inbound agent calls, if the queues use agent members (Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm where xxxx is the agent number. However, if the queues use phone members (SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any way of making the recorded file either agent-xxxx or even sip-xxxx where xxxx is the extension number. I had

Hi guys! We have a call centre that has been moved across from an old Ericsson MD110 PABX to an Asterisk server with those in the call centre using X-Lite as their softphone. I'm trying to get Agent presence configured so that X-Lite gives the operators a visual indicator of their status - logged on, off and on "pause". I'm using chan_agent for the agents, so agents are

O -fPIC -c -o chan_agent.o chan_agent.c chan_agent.c: In function `login_exec': chan_agent.c:595: parse error before '<<' token chan_agent.c:602: parse error before '>>' token make[1]: *** [chan_agent.o] Error 1 make[1]: Leaving directory `/usr/src/asterisk/channels'

I am using Asterisk 1.4.4 on a CentOS 5 machine for a small call center with 6 agents. I am using realtime for queues and sip and I am also trying to use realtime static to load agents.conf. The only problem I am having is that no agents are loaded when I start Asterisk. I have to manually do a "module reload chan_agent.so" so the agents get loaded from the database. Obviously

chan_agent.c: In function `login_exec': chan_agent.c:595: parse error before '<<' token chan_agent.c:602: parse error before '>>' token make[1]: *** [chan_agent.o] Error 1 make[1]: Leaving directory `/usr/src/asterisk/channels' make: *** [subdirs] Error 1

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

http://bugs.digium.com/bug_view_page.php?bug_id=0001693 This patch adds a lot of options for AgentLogin/AgentCallbackLogin Please test and respond in the bug tracker! /O ------------------------------------------------------------------------------------- "This patch adds quite a few new features into __login_exec () of channels/chan_agent.c for AgentLogin() and AgentCallbackLogin(). Only

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

Has anyone in the UK got ANI to work on an inbound call ? Using asterisk 1.4 trunk and zaptel 1.4 trunk, with a Euro-ISDN 30 Julian ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email

I upgraded my Cisco7960 to SIP 8-2 from 7-4. Everything seems ok, works fine. Except that when I make an outbound call, I get a double-ring sound. I also found that if the target number is engaged, I get a ring sound and at the same time get a busy sound. If I revert back to 7-4, there is no problem. Anyone else had this, or any clues on how to fix it ? All of our other phones are still on

I want to be able to allow a caller to dial a ddi, system to verify identity etc (this is all done) I then want them to sit listening to music, until an event happens. When this (external) event happens, I want to play a certain file to the caller, using playback (so that they have ff / rw etc), and when finished, go back to the music. 1) I thought of redirecting to an extension that played the

I am playing around with dynamic meetme conferences, and wanted to have one person constantly in the conference, with calls "popping in and out". Is there an option / any way of playing enter / leave sounds to the person who created the conference only, and not the people leaving / joining ? TIA Julian.

I experience random crash of machine (full hang, requiring a hard reset) after trying to test run Asterisk 11. The machine is a centos 5.8 32 bits pc with 1G ram. Asterisk is compiled from the source and no other software has been installed Anyone experience similar situation? -------------- next part -------------- An HTML attachment was scrubbed... URL:

I have a couple of numbers that are diverted to a number that is conected to an isdn30 card, running asterisk 1.4. eg. 123456 => 22334455 654321 => 22334455 What I would like to know is the number of the orginal number dialled (123456 or 654321). I thought that RDNIS was the answer, but it is always coming up blank. When I did a debug on the pri span, I saw the following message

If I have the following in the dialplan exten => foo,n,Dial(SIP/1234&Zap/G1c/55443322) and SIP/5432 calls this extension, is it possible to show different callerid numbers to each of the target numbers ? The reason I ask is that if the call is from an internal sip phone, I want to show the internal callerid (5432) to the SIP phone on 1234, and the DDI of the 5432 extension

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message

Having a weird issue with some agents getting stuck busy on my system. Call will come into the queue and the agent will hit DND, or be DND when the call comes in (DND being the button on eyeBeam softphone, not a star code). After the agent comes back from DND they will be "stuck" as busy in the queue and I have to reload chan_agent.so in order to get them available. I'm running

First, many thanks to Greg Boehnlein for his patch to chan_agent.c for adding a "preackannounce" option. I am running CVS HEAD from 2005/07/31, and the patch failed in a few hunks, since the code was refactored to add in some CASE statements where there were compound if statements before. Anyway, I have successfully updated the patch to work against head as of 3 weeks ago, and would

Just for some information really : How many of you use multiple sip lines on a phone ?. I'm sitting here looking at my 7960, with it's 6 lines. I've every only used one line, and I was wondering if I was a weirdo ;) The only time I've ever found a use was when I had two systems (production and test) and it caused so much grief (could have been asterisk or cisco) I simply use a