similar to: Realtime Queues and Agents

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

We are in the process of implementing realtime voicemail. I was wanting to "stress-test" the system to see if or when it would fall over. Is it possible to use sipp to create say 250 calls, each of which leaves a message in the voicemail ? My dialplan is currently [default] exten => stress,1,Answer() exten => stress,2(vm),Voicemail(7777|su) exten => stress,3,Hangup()

When recording inbound agent calls, if the queues use agent members (Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm where xxxx is the agent number. However, if the queues use phone members (SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any way of making the recorded file either agent-xxxx or even sip-xxxx where xxxx is the extension number. I had

I was wanting to use the new MuxMon application to record calls - it seems to be a "nicer" way of recording than the Monitor application. However, there is a slight issue with agents - we use the recordcalls option in agents.conf to record inbound agent calls - and I believe from looking at the source code that is uses the monitor application. Is there any way to get chan_agent to

Is it possible to use hints from a realtime source like a db or curl ? I was looking at the grandstream GXP2000 Expansion Module (EXT) which has 56 fully programmable keys that work with BLF. You can daisy-chain 2 of these together to get 112 keys, plus the 18 on the 2010 phone to give 130 potential blfs. What I was wanting to do was to use the BLF as a type of agent monitor as well - when

Dear all I'm writing to the list for help as a last resort. I've exhausted all other options, so please forgive me. I've lurked here for years but never actually posted. I'm trying to get Asterisk Realtime SIP configuration working, but it refuses to do so. I have all the necessary configuration in place, Asterisk makes a connection to the database, which can be verified with

I cannot seem to find any reference to labels in realtime extensions - using 1.4. I've googled until my eyes have bled, and also scoured voip-info.org. Is there anything that helps me here ? Many thanks. Julian

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message

I'm working on a project that involves Queues with Agents that are at home with a PSTN phone number, NOT connected via SIP phones. In the queues.conf it clearly states that only the SIP driver supports "In Use" detection of making members of a Queue available or unavailable. I've not yet figured out the best way to handle this. Currently I've got a macro that is executed

I am using Asterisk 1.4.4 on a CentOS 5 machine for a small call center with 6 agents. I am using realtime for queues and sip and I am also trying to use realtime static to load agents.conf. The only problem I am having is that no agents are loaded when I start Asterisk. I have to manually do a "module reload chan_agent.so" so the agents get loaded from the database. Obviously

Does anybody have realtime queue members working? Not the queues themselves, just the members. I have realtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general]

I upgraded my Cisco7960 to SIP 8-2 from 7-4. Everything seems ok, works fine. Except that when I make an outbound call, I get a double-ring sound. I also found that if the target number is engaged, I get a ring sound and at the same time get a busy sound. If I revert back to 7-4, there is no problem. Anyone else had this, or any clues on how to fix it ? All of our other phones are still on

Has anyone in the UK got ANI to work on an inbound call ? Using asterisk 1.4 trunk and zaptel 1.4 trunk, with a Euro-ISDN 30 Julian ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email

I am playing around with dynamic meetme conferences, and wanted to have one person constantly in the conference, with calls "popping in and out". Is there an option / any way of playing enter / leave sounds to the person who created the conference only, and not the people leaving / joining ? TIA Julian.

I am trying to configure a new server for use in a small Call Center. I want to use realtime queues and agents and after following the instructions I can get the queue to show up on the system but no agents. I am using Asterisk 1.4.4 on a CentOS 5 machine. I have this in extconfig.conf: queues => mysql,asteriskcdrdb,queue_table queue_members => mysql,asteriskcdrdb,queue_member_table I put

Hello, using asterisk 1.8.11.1 using realtime queues When trying to remove a queue member, I get the following : -- Executing [122 at from-TESTCORP:2] RemoveQueueMember("SIP/testcorp5-0000000c", "testcorpq1,SIP/testcorp7") in new stack WARNING[18788]: app_queue.c:5653 rqm_exec: Unable to remove interface from queue 'testcorpq1': 'SIP/testcorp7' is not a

I'm experimenting with realtime (CVS HEAD), but using odbc to a third-party database (progress) instead of mysql. Following the instructions on voip-info, I created a table for voicemail called rtvm with the following fields: CREATE TABLE `rtvm` ( `uniqueid` int(11) NOT NULL auto_increment, `customer_id` int(11) NOT NULL default '0', `context` varchar(50) NOT NULL default

I am using 1.4, and have the above device, and it worked really well with monitoring 18 "hints" aka devices. Now, I've moved us to a hotdesking paradigm where the user is the "extension" not the device. IOW if I dial 1234, I will get user 1234 (who happens to log on to device ABC today, and DEF tomorrow). Can I make the GXP monitor user 1234, not extension 1234 ?

I want to be able to allow a caller to dial a ddi, system to verify identity etc (this is all done) I then want them to sit listening to music, until an event happens. When this (external) event happens, I want to play a certain file to the caller, using playback (so that they have ff / rw etc), and when finished, go back to the music. 1) I thought of redirecting to an extension that played the

If I have the following in the dialplan exten => foo,n,Dial(SIP/1234&Zap/G1c/55443322) and SIP/5432 calls this extension, is it possible to show different callerid numbers to each of the target numbers ? The reason I ask is that if the call is from an internal sip phone, I want to show the internal callerid (5432) to the SIP phone on 1234, and the DDI of the 5432 extension