similar to: Roundrobin queue strategy broken ?

My suggestion would be the one-line eyeBeam phone under development. Check out support.xten.com. //Jan -----Ursprungligt meddelande----- Fr?n: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] F?r afoc@interconnessioni.it Skickat: den 18 oktober 2005 14:48 Till: Asterisk Users Mailing List - Non-Commercial Discussion ?mne: Re: SV: [Asterisk-Users] Queues

Hi, This issue has been discussed probably a million times on every asterisk forum in the world and I have the same problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled. This behaviour is totally senseless since the whole purouse

Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still

I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I have three agents. We'll call them 101, 102, and 103. When a call comes in.. I want it to always try 101 if no answer try 102.. if no answer try 103, etc. However, what it is doing is... it will ring 101... if 101 answers, next time a call comes in it will go to 102. This isn't at all what I want. Any ideas

I have set up an operator queue for our receptionist. That way, if she takes a break or is out, by logging out of the queue, calls to the "Operator" can be handled by other agents. I have set strategy = roundrobin in queues.conf. According to "the book" ATFoT, roundrobin always starts with the first agent in the queue. This is the desired result. I want all calls to start

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? --------------

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

The update worked like a charm! Hold music is as cheesy as ever! Thanks much, this list is a life saver! Dan ------------------------------ Message: 2 Date: Fri, 18 Mar 2005 09:16:59 -0600 From: Eric Wieling <eric@fnords.org> Subject: Re: [Asterisk-Users] Redhat 9 Music on hold To: Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users@lists.digium.com>

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hi, I am using asterisk-1.4.15, My sip configs is like [2501] type=friend username=2501 secret=2501 canreinvite=no host=dynamic dtmfmode=rfc2833 context = sip disallow=all allow=ulaw incominglimit=1 nat=1 queue.conf is like [gen-enq] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes

Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --

Hi, I would like to implement a queue using a circular strategy, I mean, using roundrobin or rrmemory strategies. However, I am not able to define the order Asterisk will call the agents once a new call arrives in the queue. Seems that Asterisk will always define its order as the queues.conf file is read, and most of times this order is different from the one I want (for each queue in

Hi, I'm struggle to set up a simple round-robin queue, where I can determine the order in which the members are tried. My queues.conf is currently: [TechSupportQ] strategy = roundrobin context = techSupportQueued timeout = 10 retry = 1 wrapuptime=3 maxlen = 0 joinempty = yes member = SIP/405 member = SIP/403 member = SIP/402 I am not using Agents (defined in agents.conf), because I

Hi Alessio Yes, the problems you report do seem similar to the issues I had. I found on the Dells that the audio prompts were very choppy and played slower than normal. Occasionally there would be 'bursts' oav a second or so of 'good' audio. I also suspected IRQ issues but the Dell Mobos had no way of adjusting them. Best thing is to try and get the card on its own unshared

I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting

Greetings fellow list members, I have what I think is a relatively simple question, but it did not appear to be addressed on the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position

Hi, I would like to enable mysql handling of voicemail boxes ... following that tutorial http://www.voip-info.org/wiki-Asterisk+voicemail+database so I modified the makefile of /apps directory to include USE_MYSQL_VM_INTERFACE=1 and copied mysql-vm-routines.h in the /apps dir, set up the db and some boxes in the table, also edited the voicemail.conf file. Everything compiles just fine, then

It looks like this issue has been raised before, but I see it mostly ignored and no answers given, so here it is again: For the past couple of years, I've wanted a queue that works very similarly to roundrobin/rrmemory, but that doesn't remember anything about where the last ring went to. This new strategy would always start at the first member (as defined in queues.conf) when a new

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory