similar to: Zap channel not hangingup

Hi, I am setting up a small call center using *. I have ZAP setup for incoming calls and IAX setup for agents. Agents login using AgentCallbackLogin. When customers call, it's getting picked up and when queue is trying to call back the agents, I am getting error. I am using CVS HEAD, and updated just now. The error is: -- Executing Answer("Zap/1-1", "") in new

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Hi, I have a server with 2 TE110P cards. 1 card is plugged to telco line, another card is plugged with a Hicom PBX. I want to send some call to VoIP phones and all other to my PBX. I don't known how to make my dialplan : ===========Extensions.conf========== [incoming_call] exten => 090200000,1,Goto(callcenter,100,1) exten => 022956353,1,Goto(callcenter,100,1) exten =>

Hi, Is it possible to monitor conversation of logged in Agents? Currently I am using ZapScan to monitor incoming calls, but I would like to monitor individual agents. raj

Hi, I have a small call center with 4 Zap lines and 4 agents. Agents login using sip phones with AgentCallbackLogin. I occasionally gets a complaint that when customers call the call center, after the initial greeting is over the call gets cut after playing the thank you message. I started investigating and found that that happens when the call gets transferred to an agent who is making an

Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using

Thanks for taking a look greg and hank. This seems to be getting bettre everyday..help please My sjphone is running on the same box as asterisk...i believe then the red hat firewall should not be a problem. Whenever i dial from CLI i get ######### Executing Goto("OSS/dsp", "default|s|1") in new stack -- Goto (default,s,1) -- Executing Wait("OSS/dsp",

Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes

Just a shot in the dark... but have you tried Answer() before Playback()? Josh McAllister -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Tom Engleward Sent: Monday, May 01, 2006 11:43 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] /var/spool/asterisk/outgoing/ prematurely hangingup I have

Hi, I am looking to integrate Asterisk with a Siemens HiCom 150e via BRI and wondered if anyone is able to offer any advice. In simplistic terms, my goal is to pass calls from the HiCom to the Asterisk box. e.g: HiCom user dials access code and can call Asterisk extension or establish SIP call over Internet. Likewise, I'd like Asterisk to be able to present a call to the Hicom, either

Hi, I am not sure if this is a bug in FOP (Flash Operator Panel), a configuration error on my part or a bug in Asterisk. I am using Asterisk 1.2.5 and Zaptel 1.2.4 on a Centos 4.2 server with Linux version 2.6.9-22-EL-i686. Kernel updates are excluded and the server has been updated using 'yum -y update'. Okay here is the scenario: I am using AgentCallBackLogin as an extension in my

Hi * :-) I found in the online WiKi docs some information on how to integrate Asterisk with "old PBX"... http://www.voip-info.org/wiki-Asterisk+legacy+integration ...but I couldn't find anything on integration with a Siemens HiCom 150E. Later on we'll migrate to a HiPath 3750 so information covering this model would be nice too... Do you know if any of the PBX listed

Hi, This problem may be related to a configuration problem but I believe it is a bug in the FOP since restarting the FOP server clears the problem. Here is the scenario: Using AgentCallBackLogin and have four agents logged in a call is made to one of the agents directly from an internal phone. Okay so far. Call is hung up and the same extension is used to call another agent okay again, no

I have a strange problem with overlap dialing. I installed an asterisk server between a Siemens HiCom PBX and our telephony provider. Everything is working fine except some strange problems with the dialing of the fax (connected to the HiCom PBX). It seems to me that if dialing takes too long Asterisk just hangs up the channel without recognizing that the fax machine is still dialing: (Fax gets

Hi all, i have the following setup PSTN -> routing server (asterisk 1.6.2.11) -> IAX -> callcenter asterisk 1.6.2.9 -> SIP -> agent Does work quit fine - then agent does have the abibility to transfer a call to a third party - the agent can initiate the transfer over a web interface - it does generate a asterisk manager atxfer request... So agent does initiate transfer - call

Hello, we have a PRI (E1) to a carrier and a second one to a legacy PBX: DTAG ---pri---- * ------ Hicmo (PSTN) | | Sip and more Many normal inbound calls are direcly routed to the hicom. Outbound calls from the Hicom go through LCR and then to PSTN. Inbound faxes are working, but outbound faxes from hicom to pstn are

Just to make sure this isn't a typo in your original email... Is this example from your zapata.conf? Also, the extension you have shown are in extensions.conf not zapata.conf correct? Here is an example of a good zapata.conf.... [channels] language=en busydetect=yes faxdetect=both busycount=7 relaxdtmf=yes callwaiting=yes callwaitingcallerid=yes useincomingcalleridonzaptransfer=yes

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi! I am having problems with the PlayTones application and VoIP softphones. I have the following in my extensions.conf: exten => 123,1,Answer exten => 123,2,PlayTones(Busy) exten => 123,3,Hangup But when I connect with gnophone(IAX) or kphone(SIP) and dial 123 the call just hangs up immediately. I get the following on the console: --

Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use