similar to: Queue Abandoned and DND

Hi all, Running bristuffed 1.2.4 system with solely Cisco 7940/7960 phones with SIP. I'm using also op_panel 0.25 (snapshot). I'm using * queues. I want to properly implement DND via *78 and *79. I'm using op_panel's documentation RECIPE 1 solution with astdb and dnd variables and this is fine for FOP. The DND works in normal cases, since I catch it with my Macro dialsip, HOWEVER

Hi, I've noticed that when I set a phone on DND (phone-side DND, meaning it rejects calls with a busy status, SIP 486 response code I believe) the queue keeps on trying the phone over and over again. This creates issues in terms of CDR entries - in a scenario where there is only one phone on DND, and a delay between attempts of 1 second, the queue will attempt to ring the single phone

Hi all, I playing around with some C7912 IP phones (SIP FW). They work nice with asterisk, but I found the following issue: o When I configure the voicemail number (8500) to access VM I can push the "messages" button on the phone to access my VM o The phone can setup DND and call redirection on NA and BUSY o MWI is also working fine ;-) But in this case the call will be

In order solve my incoming caller ID problem, I upgrade the dahdi to version 2.6.1 from version 2.4.x. After upgrade, I found the echo cancellation doesn't working (I'm using Digium AEX800B PCI Express card). I can hear my self talking on the phone. How to solve this? I think I need to recompile dahdi 2.6.1 with OSLEC support? how? [root at callcenter ~]# dahdi_cfg -vvv DAHDI Tools

I have put together this call forwarding and dnd config: I'm sure it can be dome with macro's but I couldn't figure that out... anyone care to input. 74 Turns DND on my phone will not ring, drops caller to voicemail... 73 Turns DND off 72+ext forward your extension to another extension and voicemail is left at the forwarded extension. 71 turns off call forwarding. ; dnd Could

I would like to determine through an AGI script if a specific SIP extension has DND on or off. I know that if the SIP client dialed *78 or *79 it is usually enough to just do a: database show dnd to fetch the DND status from the database. However, not all clients dial *78 or *79 (or whichever feature code is defined for DND). Some softphones such as SJPhone have a DND button. When pressed and

I did a clean install to freepbx 2.6.1 and now when i do *76 i get a 1 second flash on the screen then the phone hangs up. the FOP says it is on DND but some ext are still getting calls. once i do a *76 FOP still says I am on dnd. I am running asterisk 1.6.0.21. before i was getting a message like dnd activated and dnd deactivated. i posted this on the freepbx site and here is what i got

Running the latest * CVS and Cisco 7960G and 7940G phones with SIP 6.3 image. I have figured out how to turn on the DND feature through the Settings>Call Preferences>Do Not Disturb - Yes then Save. This puts the phone into DND On and shows a DND image above the far right soft key which you use to turn off DND. There should be a better way. An on/off toggle of the soft key that it

Hi, Is there a way to poll the DND status of a Linksys SPA9xx/5xx phone? The reason I ask is that I'm trying to implement DND + BLF on asterisk. However, the DND softkey on the Linksys phone does not send any feature codes to asterisk. On the flip side, if you disable the Vertical Activation Codes on the phone, then dialing the feature code doesn't display 'Do Not Disturb' on the

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Hi, I want to activate DND on ast 1.6.0.9 with asterisk-gui. Is there special commands that i need to use during such script or simply writing a code in extensions.conf that checks if the user has a DND=yes value on ast. database and act according to that like forwarding call to voicemail or sending back a busy tone or playing a DND msg. And is there a way to notify a GPX_2000 for example for a

running freepbx 2.6.1 and asterisk 1.6.0.21 i did a clean install with the versions listed above. I was on freepbx 2.5.0 and asterisk 1.6.0 ( i think) I have aastra 57i phones. with the old versions i could hit the dnd(*76) button and i would hear dnd activated and the the light at the top of the phone would light up. Now i hit dnd (*79) and it hangs up after 1/2 second. the light doesn't

All, I've been doing a lot of work on the Queue application and have some ideas I wanted to get some feedback on. Many people, myself included, have stated their desire for more/better queue statistics. We ought to be able to bring things up to a standard comparable to the established ACD apps. While some basic metrics (completed/abandoned calls, which agents last took a call, etc) can be

Hi all, I have looked at cisco docs and it says DND is set by pressing the services button and choosing DND. Does anyone know how to configure DND in the services.xml file. I've googled around and not found anything. When you enable it in SIPDefault.cnf it just allows you to use it once. Many thanks for all your amazing work. Daniel Niasoff

Arch x86_64 OS CentOS-6.4 (freepbx) Asterisk 11.4 FreePBX 2.11.0.4 Snom870 with FW-8.7.4.8 What I am attempting to do is to set a different background colour for the BLF vkeys when a station is set to DND. This is supposedly accomplished through this setting in the phones provisioning file: <vkey_blue perm="RW"> DND Blue.on Blue.pickup Blue.park Blue.message </vkey_blue>

Hi We have polycom 430,501 and 301 phones. Our customer does not need DND feature in any form. I can disable this feature from asterisk server but How can i disable this feature on phones. In the sip configuration file i found the parameter that change the phone behaviour during DND from busy to normal but still if the phone is in dnd mode the phone ringer would be off which is unacceptable.

Fellow Asterisk Users, I'm running Asterisk 1.2.5, and I've configured basic call queueing using agents. The problem I'm having is that agents who are on DND are still considered (by Asterisk) to be eligible to take calls. This means that calls will hit voicemail even when other agents who are not on DND are available. Any ideas how I can make agents ineligible to receive calls

Only slightly asterisk related I suppose, but hoping someone has attempted this... I have an old installation with a bunch of IP501s, and one died. I replaced it with an IP450, and the user sorely misses his DND button. I hated those DND buttons anyway, as I couldn't control them centrally. I'd *like* to program one of his softkeys to send a *XX sequence to do DND on the

Hello everyone, I've just upgraded from 1.6.1.9 to 1.6.2.13. I have noticed that (after the upgrade) abandoned calls within the Queue produce no cdr at all. I am using unanswered = no (the default) in cdr.conf. The call shows, as expected, in the queue_log as ABANDON The dialplan is: Ringing(); Answer(); // need to answer or no music! goto

Hello - I've read Asterisk should be able to activate a do not disturb feature to turn off the ringers on extensions. I checked the wiki and can't find documentation for how to do it. Here's my attempt, added to extensions.conf: [dnd-on] exten => _#78,1,Answer exten => _#78,n,Wait(1) exten => _#78,n,Macro(user-callerid,) exten =>