similar to: Agent Login Problems

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

Good Day again list, Encountered another problem in the ACD queue... If I use the ADDQueueMember to dynamically add members as foolows, exten => 403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) lets assume I called extension 403 from my extension 2204. then a caller (extension 2203) enters into the techsupport queue I am able to receive the support call on my phone (extension 2204

I am checking on the SetGroup / CheckGroup commands, but I have some troubles to undestand the examples. SetGroup(moh) can be moh anything as I like? Usually moh stands for "music on hold" CheckGroup(1) checks if somebody in in group "moh". Does it mean I can only have one SetGroup(xxx) ?? When I look at example 2 than I see two SetGroup commands and one CheckGroup

I've been working on setting up a few queues and agents for use in our upcoming call center. Agents can log in and customers can call in and be routed properly, but I've run into one strange issue. When an agent dials 98 to login the "agent-incorrect" file is played, then the agent can login as normal. Searching the archives I found this issue brought up in Feb '04 :

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

I have a rather long dial plan, but it includes support for call waiting. However, the setgroup checkgroup commands don't seem to be working. Can anyone help on this one? Excerpts are below. First exten-vm is dialed and then dial-new. As I understand, priority 1 increments the active channels for the caller and then in "dial-new" priority 8 increments for Arg3, or the Callee

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Hi, I have several Polycom 501 connected to asterisk. The phone has an ACD-login function that I'd like to use. But I can't find find much information about this. I've read a post on bugs@digium (http://bugs.digium.com/view.php?id=6119) about this function but I'm not really clear on if this is actually working or not? Has anyone actually used the Polycom ACD-login function

Hi there, I was wondering how I can use setgroup and checkgroup for perfom incoming and outgoing limitation checks. I've have some users that doesn't what to be able to recieve more than 1 call at a time, and I also want to limit a users outgoing call abilities. Any help would be greatly appreciated. Kind regards Cf --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus

Does anyone know if SetGroup and CheckGroup apply to only current context or is it per server based? Ta SJ

Hi All, Can someone please tell me how to limit incoming calls to SIP channels using the SetGroup & Checkgroup command. I don't want any call waiting on SIP channels and you are somehow meant to be able to do it with these commands. Many Thanks Daniel Niasoff

Hello, I upgraded to cvs-head over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing?

Hi all, I've been using the following method to limit calls to sip clients to 1: exten => 200,1,SetGroup(200) exten => 200,2,CheckGroup(1) exten => 200,3,Dial(SIP/200) exten => 200,103,Busy This works fine for a single extension. However, I also need to dial groups of sip clients. It appears that SetGroup can only be used once per channel. This (useless) example would not

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Thanks! Do you have any suggestions on what I might do next. I have the phones, I have asterisk, and I have everything setup. But i can't get the login to work with the Polycom function. Nothing happens...and I can't find any readmes' or manuals. Regards, Jan -----Ursprungligt meddelande----- Fr?n: asterisk-users-bounces@lists.digium.com

Hi John, Kevin, Tor and Wiley (and everyone else) - >> I guess the phone just doesn't register as busy when there is only one >> call on a line. It has to have two calls on a line appearance to >> register as busy. Has anyone figured out how to disable this hold >> feature and just have the second call go to the second line, the third >> call to the third line,

My VoIP provider allows me to have more than one call outbound on the same line simultaneously, for some reason. I am pretty sure that they do not want this to happen, so I'd like instead to limit each line to one call. I do not want the users to have to dial another prefix to go out on another line. Is there any way to add multiple accounts for my _9. extension and have Asterisk