similar to: Queue position and thankyou message plays even when queue is empty?

Hi, I have the following configured for my queue. However, it seems that because I have 'memberAgents' setup people still join the queue even when no one is logged in! How can I have agents assigned like this, yet still not allow joining the queue if they are not logged in? [201] wrapuptime=60 timeout=30 strategy=leastrecent retry=15 queue-youarenext=queue-youarenext

I've seen alot of posts lately on Queue and Agent functionality, and alot of hacks to make them do different things that most call center managers want. In the sake of doing this one time, I'd like to develop a single list of request so we can consolidate a feature request for the Queue/Agent system. Here are the ones that I run into the most: 1. Queue should know the status of agents

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

Greetings fellow list members, I have what I think is a relatively simple question, but it did not appear to be addressed on the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position

hi, i'm testing asterisk i would like to log some agents in a queue and see how works the system. i've added to queue.conf Code: [700] wrapuptime=0 timeout=15 strategy=ringall retry=5 queue-youarenext= queue-thereare= queue-thankyou=queue-thankyou queue-callswaiting= music=default monitor-join=yes monitor-format= maxlen=0 leavewhenempty=no joinempty=yes

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

I am trying to set up Hunt Groups and I am having some issues. Here is what I am trying to do. All my users actually register with OpenSIPS. Asterisk is using Realtime and I have set up a MySQL View Table so that Asterisk see's all the SIP users info that OpenSIPS has. This is what I have configured queues.conf ---------------------------------- [irock.com] strategy=leastrecent

Hello, We are working on a new Asterisk installation and have run into some problems related to playing MusicOnHold for a caller when they have been placed on hold by an agent, that took the call from a queue. A. When pressing the HOLD button on SNOM 190 and Grandstream BudgeTone SIP phones, MusicOnHold works fine when making inbound or outbound direct calls by extension. Music starts to play

Hi - I have a queue setup with 4 agents. The people working the queue tell me that when a new call goes into the queue, both the agent and the caller hear a tone. These are static agents - could it be ringing the line again, even though the agent is on a call? We are using GXP2000's with only 1 line programmed in. thanks Todd queue.conf > [601] > announce-frequency=0

Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes

Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

and I found a reference to an AgentLogin.rtf. Looks great, except I can't get it to work. queues.conf: [sjs-testq] music = default timeout = 1 retry = 1 maxlen = 0 member => Agent/10001 agents.conf: agent => 10001,1234,Steve Sobol extensions.conf: (I have a phone line set up on which the main menu tells you to press 1 to be added to queue. Pressing 1 lands you here) exten =>

I'm running Asterisk 1.6.0.21 and Aastra 57i phones. I'm having an issue with the agent phones ringing when someone is in our queue. The first phone will ring 3 to 4 times then the call will roll over to the next phone as expected. However, any phone after the first one will only ring once and the wait between that phone and the next will be as if it if ringing 3 to 4 times. My

Hi, I have a small call center with 4 Zap lines and 4 agents. Agents login using sip phones with AgentCallbackLogin. I occasionally gets a complaint that when customers call the call center, after the initial greeting is over the call gets cut after playing the thank you message. I started investigating and found that that happens when the call gets transferred to an agent who is making an

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hello, I've got the following queue.conf: [testQ] music=jr_80 ;Bore the caller with some 80's music announce=queue-testQ ;Announcement to play to the Agent answering strategy=ringall ;Let all hell break lose timeout=60 ;We should answer within 60s retry=5 ; announce-frequenty=15 ;Tell them where the are every 15 seconds announce-holdtime=yes ; Give them

I am having a problem with the Call Queue Feature. If I let a user into the Queue prior to an agent being available for them to take the call, they experience the following: 1) they hear that they are the first in line 2) when the agent finally logs in (the caller on hold in the queue is sent to the users phone) 3) the AGENT is still in the login phase hearing that they are "successfully

I've just installed asterisk as a new phone system for our office but am having difficulty with the queues. Specifically I need a way to redirect our sales queue to voicemail when no one is logged in to the queue. I see I can use the joinonempty=no setting, however this setting doesn't work if you use the agent functionality (at least not with AgentCallbackLogin). I could, of