similar to: queue / agent documentation

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into

Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602

> Hello All, > > History ~ > I recently took a position with a call center. At the time they had > about 50 agents in a call queue. The queue was setup to ringall. The > agents use Eyebeam softphones. Everything is local lan, no routers, > everything connected via Cisco 3600 10/100 switches. > > Now we are up to about 150 agents, and I have kept everything pretty

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be getting most of the calls - and when I checked, out of 50 inbound

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

<asterisk-users@lists.digium.com>Asterisk 1.4 I have strategy= leastrecent and autofill = yes I have 2 agents, one is answering a call and the other is free and have some calls waiting in the queue. Only when the first agent hangup the second agent receive the first call in the queue. It happends some times. This behavior still happend in 1.4.1 version. Thanks a lot. -------------- next

I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? --------------

Howdy, have working realtime queues using queue_members looking something like; queuea|Local/101@context|0 queuea|Local/102@context|1 queuea|Local/103@context|10 Regardless of what strategy is used in the queues (roundrobin,rrmemory,ringall etc) it wont escalate on NOANSWER Asterisk SVN-branch-1.2-r33841 Any clues are appreciated! /Danny

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

is it possible to do with asterisk something like this how ? maybe some copy of extensions and some other file ..pls. call to asterisk server -> user 100 is busy -> recorded msg say "all lines are busy , pls wait" ,"you are second caller in 'queue', pls wait" -> caller is on hold till user 100 busy then ring user 100 (ext100) another call to asterisk

Our CSR people need to be informed when a call is ringing in when they are on the phone. Is there a mechanism for informing an off-hook target channel of an incoming call? We have a guy who should get first shot at all incoming calls on our local lines and our customer service line. If he is on the phone, he should get beeped and then be able to place the current call on hold to answer the

I was playing today with the different queueing strategies in queues.conf when I noticed the following behavior. I have 4 agents defined in a queue in queues.conf. These agents login using AgentCallbackLogin. The strategy in the queue is set to leastrecent. I place four calls into the queue and * sends only one call to the least recently used agent. If that agent does not pick up, the

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are

Hi Everyone, I am doing a queue show and I can't see any column that shows a queue member priority. Is there any other command that can show the member priority on the Asterisk 1.4x CLI? We are using this format of dialplan to login agents: exten => 123,Answer() exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n) exten => 123,Hangup() ^^^^ Where 500 is the

Hi, This is our test setup: 4 phones, 2 logged into the one queue, the other 2 phones are used to dial into the queue. If there are 2 calls coming into the queue at the same time, we would like to have the 2 queue phones ringing at the same time (one for each call). But as it is, the 2nd phone only starts ringing after the first one was picked up. Scenario: One of the non-queue phones dials

Hi, We ran into a little problem recently with our phone provider (Telus Canada): we are unable to dial numbers outside North America. This is what happens: the phone number 011... is sent out over our T1, Telus sees the correct number on their switch. However the switch thinks it's a North American phone number (and thus has to have 10 digits) and rejects the overseas number as

Hi Everyone, We have three different Queues set to "leastrecent" strategy and from time to time I hear someone complain that they receive short rings (partial ring cycle) and since it's not their turn even if they pickup the phone the call is not given to them since the Queue is actually hitting someone else at the same time. Is this short ring an indication of some sort for

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log