Shorewall users - Dec 2003 - RE: Shorewall Wiki

Good post Alex, I agree that all the talk of Wiki and FAQ''s are getting
off
topic from what the main problem is... Tom dealing with questions already
answered in the faq. The documentation there is already very good. I also
think that shorewall-newbies is probably not the best way to go. The idea of
shorewall-developers (Tom and those that want to be included) and
Shorewall-Users (NOT Tom and Power Users) sounds interesting. Mabey have a
list of power users that can refer to Tom for sticky questions. Tom should
divorce himself completely from the day to day support.

-----Original Message-----
From: Alex Martin [mailto:shorewall@rettc.com] 
Sent: Wednesday, December 03, 2003 8:14 PM
To: Alex Martin; Mailing List for Experienced Shorewall Users
Subject: Re: [Shorewall-users] Shorewall Wiki

Ok.

I am now confused. I got excited because I have wanted to see how a wiki
goes,
and because I had set one up in the past, and because I try to give what I
can
to support shorewall.

But, remind me why we would want to make a wiki faq?

Also, Tom (are you out there?), does your faq live in any version aside from
html? Like docbook or something that can be exported easily? Does it live in
cvs?

Wait, I poked around the source from the website and I think the answer is
no.

I think that there may be better ways to distribute shorewall support tasks
to
people aside from Tom.

Tom pointed out that his documentation depends on his FAQ. Like all of the
various links are dependant on his http://www.shorewall.net/FAQ.htm.

And in terms of documentation, Tom is doing an extremely excellent job.
Probably
the best documentation for an open source project I have seen.

I think the main way to offload Tom is to moderate the mailing lists, and
maybe
discuss documentation additions/clarifications somewhere, maybe
shorewall-devel
if this is a reasonable place.

Tom''s documentation system has worked fine and will work fine. The main
trouble
that spawned all of this list noise seems to be based on
unfamiliarity/cognition/laziness as demonstrated in list mails.

Again, if we shorewall supporters simply moderate and direct list postings,
so
that Tom need not be dissappointed when people do not understand/search/read
through his excellent documentation, I think that we can once again achieve
the
low rumble of silence and harmony on the lists, and hopefully in Tom''s
mind.

Maybe I am way off here...?....

Alex Martin
http://www.rettc.com

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On Thu, 4 Dec 2003, Steve Postma wrote:
> The idea of shorewall-developers (Tom and those that want to be included)
and
> Shorewall-Users (NOT Tom and Power Users) sounds interesting. Mabey have a
> list of power users that can refer to Tom for sticky questions.
this make better sense to me also, mostly because of the user base that is
already signed up here, better to move the developer, its a smaller group
of people, and developers list should be readable by all, but postable by
a few people that are moderating the users list
> Tom should divorce himself completely from the day to day support.
I agree with this thought, Tom should be able to spend most of his time
doing the code, I seem to remember thats the fun part that makes him
happy, and if he is happy, the users get a better package

I would offer my help in moderating, but i really only read the list every
few weeks, just to see if there is any new ideas on how to do things.

anyway, just my .02